Homebox  Reviews 

Spoke with Lee. Very proffessional. All sorted. Thanks.

Nauriane was great, explaining everything in detail and setup was quick and easy. 10/10

I paid £723 for a 3-month stay at Bloom East Apartments (D0813). I moved out in December and I’m still fighting for my refund 5 months later.
They are refusing to refund £195 by claiming "hidden fees": a £135 early termination fee and an extra £60 billing fee. These were never made clear for my short-term stay.
On top of that, their service is a joke. They didn’t pay my water bill on time, leading to a debt collection notice in my name. Now they’ve told me to deal with the electricity company myself because they can’t be bothered to fix their own mistakes.
It is clear they target international students, expecting us not to understand the system or fight back against these unfair charges. This is predatory and feels like blatant discrimination.
Even the "agreed" refund £330.3 hasn't arrived. Jenni and the team just hide behind fine print. If you are a student or a new tenant, stay away. They take your money and disappear.

Brittany has been very helpful and responsive throughout my enquiry. She communicated clearly, kept me informed at each stage, and showed great professionalism. She has been amazing to work with.

Nauriane was extremely helpful and guided me through the whole process very efficiently. Everything was made super quick and easy!

I’ve had an issue with British Gas and there hugely overpriced billing on my apartment. Jimmy my advisor has been in constant touch with me via email and telephone call in dealing with the matter. His communication and willingness to address the matter promptly has been refreshing. He’s kept me up to date and transparent with things even showing me the chat history with British Gas. Couldn’t fault his efforts wish all customer service advisors were like this!

thank you Daniel I really appreciate your help I fo would like always talk to Daniel

Generally very good and reliable, sometimes not quick responsive or adaptive enough to minor changes or mismatch/overdue or minor errors.

The 5 stars is not for homebox and rather the support we received from Nicola! Homebox got our estimates wrong and now we’re paying extortionate fees however I reached out via WhatsApp and Nicola was super helpful and walked me through the issues and then rectified it!

Grace was perfectly competent, very lovely and understanding. She answered all my questions very clearly and straight forward which made me feel very supported and comfortable with this bill package system.

Fantastic service and very friendly

I used Homebox while I was in UK for an overseas assignment from the USA. I was under the assumption that a one-bill provider would be most efficient. Unfortunately, this is not the case. Homebox consistently paid suppliers after certain bill due dates, or were delayed due to internal processing. As such, the utilities would require supplemental payments. This resulted in all of my utilites being overpaid by several hundred pounds each. When I left UK, Homebox stopped acting on my behalf, so I had to chase all of the utility suppliers individually to get my refunds. It is exceedingly difficult to obtain the refunds since I paid a 3rd party (homebox) and not the utility directly. For example, it has been over 5 months since I've left the UK and the electricity provider still has not returned over 400 pounds of my money. So, for Expats, don't use Homebox, it does not save you any time, actually costs more time and money than paying the service providers directly.

Matt was great at explaining everything and working me through step by step

Holly h was lovely, got everything sorted really quick and easily for me.

Nauriane was very helpful and made it super easy for us. Thank you

Excellent fast service,great deals on your utilities and other services and great price for the service 👍

Easy to use and good explanations for the various coverages

Cancelled the service, tried getting a refund since December, when I did get the refund in March, it was short by £135, queried this, and up to now no response. A lot of going back and forth but very little achieved on something so straightforward.

Matthew was clear and helpful, and everything is very accessible and easy to use.

I have been with Homebox for over a year now, they had set me up with an incorrect account number, I pay them a commission for the service but due to their mismanagement of my account I have now been left with a debt of £170. Following that I have raised this directly to British Gas who have questioned why they have not paid my outstanding last bill, also I had built credit up during the course of Homebox who will hide this and make this not possible to see. Trying to contact Homebox is made impossible you are unable to call them as it will take you to an AI Generated agent who will request a call back at all times, email responses are ignored and WhatsApp is ignored. They intentionally make it hard for you to reach out to them and provide no assistance whatsoever. Takes about a week for a response since I raised a complaint via Google. If this is not dealt with I will be raising to the ombudsman as I have been chasing this issue for over 3 months now. They have set up 3 accounts incorrectly and are leaving me with a debt. Iv now left the property yet Iv been paying a company who has left me in a mess. Avoid this company if you have any sense.