The engineer was very pleasant and polite, very respectful of property and left everything tidy. We were phoned late in the day to give us an approximate time for arrival which was 5.00pm. However,... Toon meer
Bedrijf heeft geantwoord
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Will not be renewing - would not recommend. I've had the policy for over 3 years now however, a suprise £100 excess has appeared because my appliances are now over 6 years old. It's cheaper to... Toon meer
Bedrijf heeft geantwoord
I've been with HEA a long time now, for both annual boiler servicing and central heating/ hot water checks and for additional household emergency cover, which over the years I have had cause to use a... Toon meer
Bedrijf heeft geantwoord
We had our annual boiler service carried out by HEA - the engineer was very friendly and cheerful and he carried out the service very efficiently. Many thanks to HEA for a job well done!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over HEA
Geschreven door het bedrijf
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteContactgegevens
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Verenigd Koninkrijk
- marketing@homeemergencyassist.com
- homeemergencyassist.com
3,9
Goed
12K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Confirmation call received and price…
Confirmation call received and price reduced. Caller was very thougher and personable.
29 juni 2026
Antwoord van HEA
Hi John,
We're pleased to hear that you received a confirmation call and that we were able to assist with a price reduction. It's especially rewarding to know that the caller was thorough, personable, and took the time to ensure everything was clearly explained.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to the team. Thank you for choosing us!
Kind regards,
Nazeera.
The engineer new his job and did it…
The engineer new his job and did it well friendly and helpful
26 juni 2026
Antwoord van HEA
Hi Jonathan,
We’re delighted to hear that the engineer was friendly, knowledgeable, and carried out the job so well. Providing helpful and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Good efficient service.
19 juni 2026
Antwoord van HEA
Hi Linda,
We’re glad to hear that you received good and efficient service. Delivering a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts!
Kind regards,
Nazeera.
Antwoord van HEA
Hi Neil,
Thank you for your feedback! 😊
We're happy to hear that you experienced polite and efficient service. Providing friendly and effective support is something we strive for, and it’s great to know we delivered on that.
Kind regards,
Nazeera.
The guy I spoke to was courteous and…
The guy I spoke to was courteous and explained everything in detail and was very helpful
24 juni 2026
Antwoord van HEA
Hi Josephine,
Thank you so much for your kind feedback!
We're delighted to hear that you had a positive experience and that our agent was courteous, thorough, and helpful. Providing clear and supportive service is very important to us, and it’s great to know we met your expectations.
Kind regards,
Nazeera.
Engineer attended on time and undertook…
Engineer attended on time and undertook a full service of boiler, was polite and efficient.
12 juni 2026
Antwoord van HEA
Hi Terry,
Thank you for your kind feedback! 😊 We’re delighted to hear the engineer arrived on time and provided a thorough, efficient service. We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Antwoord van HEA
Hi David,
Thank you for your feedback! 😊 We’re glad you found our service professional, polite, and helpful, we appreciate your support!
Kind regards,
Nazeera.
Straight forward
Received ALL the information I needed to make a decision. Not pushed into buying more cover than needed.
19 juni 2026
Antwoord van HEA
Hi Nicole,
Thank you for your valuable feedback! 😊 We’re really glad to hear that you felt well-informed and supported in making the right decision, without any pressure. Providing clear, honest guidance is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Antwoord van HEA
Hi Susan,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with the price and your experience. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
Nazeera.
We had our annual boiler service…
We had our annual boiler service carried out by HEA - the engineer was very friendly and cheerful and he carried out the service very efficiently. Many thanks to HEA for a job well done!
19 juni 2026
Antwoord van HEA
Hi Allen,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a positive experience with your annual boiler service. Our engineers take pride in being both professional and approachable, so it’s great to know that their friendliness and efficiency stood out to you.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Nazeera.
Great cover.Great price.
Was with another Company who hiked up their prices after the first year.
Very happy with the price and cover I got from HEA.
The website was very easy to navigate.
15 juni 2026
Antwoord van HEA
Hi Graham,
Thank you for taking the time to share your experience with us. We're delighted to hear that you found both our pricing and cover to be a great fit, especially after experiencing price increases elsewhere. It's also wonderful to know that you found our website easy to navigate, as we strive to make the process as simple and straightforward as possible for our customers.
We truly appreciate your support and look forward to continuing to provide you with excellent value and service.
Kind regards,
Nazeera.
Antwoord van HEA
Hi Cecil,
Thank you for your feedback. We're glad you found the information clear and that you were happy with the value. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Antwoord van HEA
Hi Joyce,
Thank you for your feedback. We're glad to hear the service was carried out quickly and with minimal disruption. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Easy to do and quote excellent
5 juni 2026
Antwoord van HEA
Hi Jane,
Thank you for your feedback. We're glad you found the process easy and were happy with the quote. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Antwoord van HEA
Hi Rosalin,
Thank you for your kind feedback. We're really pleased to hear you found our engineer pleasant and knowledgeable. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera.
Never claim
Never claim, when has broken toilet flush, tried to tell me to use broken
Email at a very late hour!
Tradies on site lied
Emailed CEO and had broken flush repaired
5 juni 2026
Antwoord van HEA
Good Morning Mrs Burns,
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your recent claim experience.
Having investigated the matter, I can see that when the engineer first attended, he adjusted the toilet flush mechanism and advised that it was operating correctly at the time of testing. Based on his findings, a replacement part was not initially authorised. However, following your further concerns and request for a second opinion, we arranged for the engineer to return to the property.
During the return visit, the engineer identified that the push button was intermittently sticking and locking up, which was not apparent during the initial attendance. As a result, the required replacement parts were approved and fitted to resolve the issue.
We appreciate this situation was frustrating for you, however we have found no evidence that the engineer deliberately provided false information. The findings on the second visit differed from those observed during the first attendance, which can happen with intermittent faults.
We are pleased that the issue has now been resolved and apologise for any inconvenience caused during the process.
Kind regards,
Customer Relations
Engineer on time
Engineer on time. Rang before to let me know he was on his way. Very polite and friendly and completed the service thoroughly.
5 juni 2026
Antwoord van HEA
Hi Linda,
Thank you for your fantastic feedback. We're delighted to hear that our engineer kept you informed, arrived on time, and provided a friendly and professional service. It's great to know the boiler service was carried out thoroughly and met your expectations. We really appreciate your review and look forward to helping you again in the future.
Kind regards,
Nazeera.
The engineer was very pleasant and…
The engineer was very pleasant and polite, very respectful of property and left everything tidy.
We were phoned late in the day to give us an approximate time for arrival which was 5.00pm.
However, it would have been an extra star if we had been contacted the day or evening before to tell us it was an afternoon slot so that we weren't waiting in all day.
12 juni 2026
Antwoord van HEA
Hi Margaret,
Thank you for your detailed feedback. We're really pleased to hear our engineer was polite, respectful of your property, and left everything tidy.
We also appreciate your comments regarding the appointment timing. We understand how helpful it is to have earlier notice, and your suggestion about being informed the day before has been noted and will be shared with the team as we look to improve our scheduling communication.
Thank you again for taking the time to leave a review.
Kind regards,
Nazeera.
The gentleman who serviced our border…
The gentleman who serviced our border was very friendly and efficient with everything he did
12 juni 2026
Antwoord van HEA
Hi Carole,
Thank you for your kind review. We're so pleased to hear that our engineer was friendly and efficient throughout the service. We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
Nazeera.
Great experience
Great experience. Staff are always pleasant and accommodating over the phone. The man that did my boiler was great too. In and out with no hassles
5 juni 2026
Antwoord van HEA
Hi Amanda,
Thank you for your wonderful review. We're delighted to hear you had a great experience from start to finish. It's fantastic to know our office team were pleasant and accommodating, and that the engineer provided a hassle-free service. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Nazeera.
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