Home Essentials Reviews 

Absolutely awful!! Ordered some blinds and returned and even explained that I would be re order I v them in a different colour. Return was processed and then tried to order the replacements after paying a third of my account balance and available balance showing of £123. I was not given the option of adding to the account and told to pay by card. I then called to speak to customer service and told that despite my account being in credit, I’m unable to add anything to the account for 4weeks while my account is under review for a credit increase. Does not make sense whatsoever!!
The whole return process was horrendous from start to finish!!! They sent me no return slip which then meant a wasted journey by the Hermes courier and then made out it was my fault in the phone as it was in the box despite my not even having opened the boxes!!!! Even if they review my account and up my limit up will definitely not be using them again!!!!!

I would really like to leave zero stars, but your system does not allow this! I ordered a bistro set to be sent as a gift on 20th March, got an e mail confirming dispatched 24th March and item with Hermes due to be delivered 26th March. Heard nothing further. Called today 14th April to query where the set is as not arrived .I spoke to Ramiz, who advised that the item was " lost" in transit, when I asked why they did not send another he said it is no longer in stock. I asked why we were not advised of this and our money refunded, and he said so sorry that should have been sent. I get the impression had I not called they would have kept my £82.50. Do not touch them with a barge pole! There is another site on Trustpilot with the same name but mixed reviews( I think they are the same mob)

I really wish I could leave zero stars! I ordered a product on a Friday, due to personal reasons I had to cancel it on the Monday. Spoke to a gent who assured me it was cancelled. On Tuesday I'd still not received any confirmation regarding the cancellation so I phoned again, spoke to a lady who again assured me it was definitely cancelled, I got the email later that day to confirm. The next day (Wednesday), I got an email saying "sorry we're unable to cancel this item, simply refuse delivery if you no longer want the item". So I phone again, lady doesn't understand why I got the last email as my account shows the item is cancelled. On Thursday, I receive an email saying the item has been dispatched, it'll arrive in a couple of days. THAT SAME DAY I get another email, the item is delayed, won't arrive for another week. The very next day, I finally get the refund, AND THE ITEM TURNED UP THAT SAME DAY!!! I wasn't able to refuse delivery as the parcel was left when I was out. They then took the money back out of my account, causing me to go into my overdraft. So I immediately arranged a return, was informed collection would happen at any time over the following 4 days, and I'll get my money back within 14 days of them receiving the return, no doubt minus the postage fee though! Each phone call has involved 4 minutes of automated choices, 2-3 minutes of listening to awful music, and on one occasion after finally getting through to a real life person- 18 minutes on hold! I have been telling all I can about this horrendous experience, I will never use this company again and I'll do everything in my power to make sure no-one I know ever does either. I honestly don't know how they stay in business, but I pray they don't for much longer.

Do not trust this company!!!

July 2021 will be 1 year since I placed my order...
And it still just shows "order placed"
This place SUCKS, and so does their customer service. They do not respond to any emails!!!!
Fraud!

Ordered an item. Two days later received an email that the item was refunded. No explanation or further communication. This company appears to be a scam or the the best have misleading business practices. They get your money on the false pretense that the item is in stock. If they then cannot fulfill the order, to bad for you. I finally received an email (4 days after item was ordered) from this company letting me know why the order was refunded - item out of stock. They explained that sometimes their inventory status is not updated on-line. So what - because of this they still wasted my time and caused concern that they were conning me. Raised this experience to three stars (barely).

Waited 6 weeks for our dining table to come kept getting told everytime we rang " it's on its way, you don't have to keep contacting us" so checked again only to find out it's been cancelled.

Do not give this company your money. After waiting weeks for my purchase I sent at least 6 emails. They refused to give me a tracking number and completely ignored my request for a full refund. This company is a scam and I hope no one else gives these criminals their money

Just horrible. I only received one item from a $500 order. I can't even get in touch with anyone. Scamers.

I ordered a LED ring light for my granddaughter for Christmas on October 28th item #43385. Contacted them again on November 12 and again the first of December. I never received the light, my money back or anything. This was just a $40 item, but I wanted to surprise my granddaughter, and I couldn't because I never received the item. All I want is to be acknowledged and my money back.

The most awful company to deal with.
were do I start they have not people still rude on the phone.
I place a order with the company after a week not turning up tock myself to email then to find out were the parcel was but. said it got lost in transit but don't believe they even sent it out.
Then I call to follow up what's gone on about refund said have to wait 5 work day.
The work who who answered the phone are rude and over talk on the phone and done help one bit

NOTE DON'T USE THIS COMPANY IF U WANT BE TREATED LIKE A MUG

Ordered some thing in October and never got it and never got a refund do not order from this place

Ordered 9 in 1 push up board in August of 2020. Still no delivery. Very poor service.

I ordered products August 7, 2020. Have not received until now. Send email no response. This is a scam.... They dont
deserve not even a 1 star

Home Essentials Direct sent me the wrong item (I ordered a kitchen faucet part and got a shower head from a different brand) and then gave me the run around to get a refund. Very poor customer service - the company did not care that they made the mistake and are making it very difficult to get a refund. I understand that mistakes happen but at least try to fix them and don’t make it hard for me to get a refund. I am more than happy to send the shower head I don’t need or want back to them but will not pay for return shipping.

I ordered 2 Ergonomic Garden Kneeler and Seat July 3rd 2020. I never received the product and kept asking by email for updates. I emailed several times and got no response. Finally got a response on August 28 and said it had been processed. Never received the products and emails no longer worked.

I ordered a skateboard for Christmas for my son. Home Essentials told me it was in stock and would be received within 5 - 7 days. I got an email after 10 days saying delivery will be in 4 weeks and then another email 7 days later saying the order has been cancelled as not in stock.

I have sent numerous emails chasing a refund and I have been ignored.

I wish I had seen all of the previous reviews before ordering through them. DO NOT USE THIS COMPANY - THEY TAKE YOUR MONEY AND DON'T DELIVER ANY ITEMS!

I ordered a swimming pool May 2020 and still haven’t received it, I emailed them and I was told they don’t offer refunds. I did more digging and Home Essential home office is a basement apartment in Miami Florida

1 star because 0 not an option. Thieves! They take your money, but don't deliver the product. If you try to contact them, you get no response. Do NOT order from this company!!!

Ordered an oven advertised with 3-7 day delivery. Waited 7 days then called as no communication. Told it would be 4 more weeks. When I expressed my dismay at not being informed the advisor said “We only look at the order when you ring up” - what a shambles.

I ordered my daughters doll got next day at no extra cost