Home Essentials Reviews 

My husband ordered a fan motor for are R.V. expecting this brand and got a different brand emailed them a week ago still no reply this company has poor etiquette

They have been charging me $29.95 a month for something. Not sure what for, and don't have a clue how they got my credit card # . Went to there site and tried to sign in, guess what they say I don't have an account. Surprise! What are they charging me for. Reported Fraud

Took out an account with them and was given £600 on credit. Ordered a gaming monitor. Waiting for conformation, checked again to see item had been cancelled so called up to find out. The first operator pretended they couldn’t hear me and the second said the item was cancelled because there wasn’t any left in stock and they can’t keep up to date with orders and how many items are being ordered but then told me there was one monitor left in stock and can be delivered but I had to pay full cost upfront as I now had no credit on my account. So glad I didn’t have any payment details attached to my account. Definitely avoid. Wish I had read reviews beforehand.

This company is appaling . They gave my partner £150 credit limit. He then ordered a phone everything was OK about a week later decided to check to see what was happening with the order. It had been cancelled The credit limit had been revoked. Not even an email to explain why avoid like the plague.

I am taking a CCJ against this company for selling me a faulty item
I ordered a Nokia tablet, arrived 8th December 21. By the 5th of January i called to inform them it is malfunctioning giving full details. The agent advised it would be collected in the next 48 hours. That didn’t happen instead i received an email from Nokia advising i can pay for an online repair but no collection will happen. I have since called around eight times but their call goes to South Africa and are not regulated so they do and say whatever and however they want.
I am still stuck with a faulty tablet . I HAVE NO CHOICE BUT TO LODGE THIS WITH MY LOCAL COUNTY COURT AND ARRANGE AN APPLICATION FOR A CCJ AGAINST THIS NASTY UNPROFESSIONAL COMPANY!

Shockingly abysmal. Phoned for a return 11th Dec 21, guy said no probs pack it up and courier will collect. I explained item bought in May was busted, hose on spot cleaner totally came away after used 5 short times, design on how it is wrapped round machine then into holder, anyway ask for return number, he said no its fine you don't need it, put name on box, I questioned this, so on mn 13th Dec courier arrived and asked for 16 digit number, not got so phoned back up spoke to someone who mailed me qr. So I went to local shop for hermes printed out, sent, got tracking.
It was delivered Tues 14th at 23.54 pm to their jd Williams. 13 days later no word, fun starts and 5 calls. No record of return, repeat repeat. Eventually cr person agreed it had been returned. Explain what happened detail by detail, repeatedly with each call, inept Cs caused this to happen but will He take responsibility, NO. Had email saying they can't refund as no return. Yes numpties the return is there in your building somewhere. Sent me details how to send a parcel, it was sent yous got it REFUND ME. I have responded to mail with tracking, delivery status showing where it is. Etc etc. Take responsibly for you inept handing of this from Customer care

Missing parts & no instructions. Terrible excuse for customer services
Just received delivery of an Allegra bed. When ordering I was told delivery would be quicker than it was. I’ve just taken delivery today and there are no instructions and missing items. I called home essentials and stayed on hold for 10 minutes. A customer service person at the end of the line finally answered and then pretended he couldn’t hear me and told me he was going to release the call and then hung up on me. I would have given this company the benefit of the doubt and not left this review if this representative wasn’t the first person that works for you that I had to come into contact with. I have sent a message via Facebook to get this sorted and I’m still waiting for a reply. I needed this bed up and in use by last Wednesday, when I was originally expecting delivery. Now I have no idea when all the parts will be delivered. Please can someone contact me to sort this out?

Over 24 hours since posting this I’ve heard nothing back. Called customer services 3 times, all your employees pretended there was a problem with the phone line, that they couldn’t hear me and hung up.

Funny thing is I rang the sales line pretending I wanted to make an order and low and behold the phone lines work when this company want to take your money. I’ve literally no where to turn, I’m at this companies mercy hoping they have the decency to reply to me. Disgusting

Got an email asking for what parts of my delivery were missing 2 days ago. I replied as soon as I received the email. Still haven’t got a reply back. Why would a reply take more than 2 days?

8 days after receiving my parcel with missing items, countless more emails (including emails to your ceo which have been ignored), messages and phone calls, most of which HE have not had the decency to respond to, and still this issue has not been resolved by home essentials. My son is now sleeping on a mattress on the floor since this bed had not been fully delivered.

Have used this company for nearly two years,never missed a payment,even my credit limit was increased to 1500,placed an order as i had £35 on my account,they accepted my order,then they cancelled it.Called them asked why my order was cancelled and was told i had an outstanding debt with JD Williams,I explained I never missed a payment with Home essentials,and why did it take them this long to notice that?,Rubbish customer service,I was on phone for 15 minutes to be told this,I could have typed what she was doing alot quicker,seemed like she was on go slow mode.I told them i will only pay them £10 a month instead of the £60 i was paying them.Disgraceful and disgusted at what they have done to me.Will never ever use them again.

All CSR pretend they can’t hear you when you phone and they have no chat and their complaints line is not in service

Have to leave 1 star not even worth that. Advertised 20% off the first order. Placed an order and then they cancelled my order "no longer available". Avoid without doubt. Dodgy Dodgy Dodgy Dodgy Dodgy Dodgy
Dodgy Dodgy DONT TOUCH WITH A BARGE POLE

I recently bought a product from them. It was advertised a bit cheaper than other companies with free shipping. They charged my credit card and gave me a confirmation number. A few hours later they canceled my order. A couple of weeks later I decided to call them and find out why they canceled my order, they said they had the product in now and I’d have to pay the new price which was five times the advertised price. It took them several days from when I purchased the product to change the price on their website. They told me to call customer support, which I did. I emailed them and have not heard anything back within a week. I do not think they will honor their advertised price nor will they work with their customers, they don’t have a good customer service reputation as far as my experience goes.

I ordered a unit which was supposed to be delivered on the 17th Nov now I've been told it's been cancelled !!! No explanation nothing just that they mucked up the order dreadful service !!!! I can't believe this has happened I received a email from them but nothing to say why it was cancelled they are totally useless avoid them they don't take any notice of you they dont care

Absolutely disgusted by this company ordered my daughter a hoverboard last week and just been on my kline banking and been charged twice 😠 😡 been on live chat and they are so unhelpful having to contact my bank to query the payment because they are taking payments that haven't been authorised.

I bought a Saniflo 2 Saniplus Pump with Toilet from them for $854. The package I received had been opened and resealed with no toilet. They told me there was a mistake in the listing, there is no toilet included. I asked to return it, when they received it, they told me it was damaged and that they don't accept "buyer's remorse" items. This was false advertising not buyer's remorse. I had to buy the product from another vendor for $1,097. I have now lost $854. I feel that I was setup and cheated.

Do not use them they changed my direct debit date with no notice then charged me £12 as I cancelled the payment. I rang up to advise this to be told no we have not done this. Awful company

AVOID AVOID AVOID

WISH ID READ THE OTHER REVIEWS!!

Rubbish from start to finish, they lied to me, they made promises to me and when i ask someone too call me im still waiting 2 days later, they contact by email, but waiting hours between each message is ridiculous, its probably because theyve got thousands of complaints.

Long story short order fridge, waited 11days to be delivered (was supposed to be 3-5days, then they promised 1st sept delivered i have proof if them telling me) message to ask why it hasnt delivered and then told was never in stock in the 1st place.

AVOID LIKE A PLAGUE

this company is a nightmare if you want to purchase anything that you are going to use. Here is the experience I just had
1) purchased on 08/21, the status changed to "Shipped" on 08/23
2) 2 weeks after the "Shipped" status update, but nothing shown in tracking USPS using their "tracking number"
3) then I called the service of this company, and they said "package was lost; here is your refund". I have been waiting for 2 weeks for nothing. fine, this is not the worst part
4) While I was waiting, I submitted issue to USPS to check more details of the tracking. USPS replied the following: "the package under this tracking number was never delivered to USPS facility. The tracking number is created at the shipper facility but they have not send the parcel to USPS". In other words, they NEVER SHIP IT, AND THEY A) UPDATED THE STATUS TO "SHIPPED" AND B) LIED THAT THE PACKAGE WAS LOST AT USPS.

THIS IS THE WORSE EVER ONLINE SHOPPING EXPERIENCE AND COMPANY EVER.

Bought a Ring doorbell. That came fine and works well. However, charge me twice. Sent an email. Asking them to refund the second amount. Had a reply saying someone will get back to you shortly. That was 48 hours ago and still had nothing back. The money they took extra was my car insurance.
Will be taking it further.

OFCOM IS COMING HOME ESSENTIALS WAY SO TELL YOUR CEO, HOME ESSENTIALS WONT BE TRADING IN THE UK ANYMORE/////- ALSO APART OF THE JD WILLIAMS GROUP!!!!!! SO DONT BUY FROM THAT COMPANY EITHER.

Avoid,avoid,avoid

Claiming to have items in stock when they clearly don’t. I wouldn’t purchase from Home Essentials ever again to be fair.

It’s clearly just a scam to get a hold of your money. How do web sites like this get away with ripping people off.

As soon as they had my money they faulted on delivering the goods. Home Essentials sent me an Email the day after my money went out of my account saying they don’t have the item in stock.

I was in rush to buy the item as it was a friends birthday in a few days time but I won’t ever receive the item now. home Essentials then have the cheek to say that I won’t receive my money back in my account for at least 7 days even though it cleared from my account in 2 days!!

Scammers and fraudsters who have nothing but money on there minds. In future I’m buying from the high street and I’d also say the same for every other British Citizen.

SHOCKING!!! Ordered a cooker and paid extra for installation, after the site taking our payment it would not accept our address, had to make multiple calls over the following few days to chase our money and confirm a date. A date was set for nearly 2 x weeks later (17.05.21), on the day there was a breakdown of communication between the delivery department and gas engineer resulting in our cooker being delivered but not connected, many many many calls and hours of our time chasing Home Essentials and their gas engineer (from Indisit/Whirlpool) to rectify the issue, only to be told by Home Essentials and Indesit/Whirlpool there's nothing they can do other than send an email to those responsible for fitting/connecting. We managed to contact Indesit/Whirlpool as Home Essentials can't call them only email! and same story with them....ie they say they'll send an email and we shall be placed on a waiting list. Home Essentials took our money for a service they advertised and did not fulfil their obligations to their customer, instead passed blame to a different company. We have been informed it may take another 10 days before we can have our cooker working. I have a baby and a partner with mental disorders who can now no longer cook food for nearly 2 x weeks! all the meat/fish and fresh produce in our fridge will have to go in the bin as can't cook it! can't put it in the freezer as it's full of food that requires cooking!, Home Essentials where flippant on hearing this stating "we will put you on a list and if a cancellation arises we will give the slot to you, there's nothing else we can do". Totally unacceptable to be sold a cooker and not be able to use it, and not care our food will expire resulting in wasting it all, and not care about a baby who is dependent on food!!!! and a partner with a mental disorder who struggles to leave the house to get food. They now can not cook to eat!!! I work so can't always be there, they are now dependant on fast food delivery, which is difficult due to dietary intolerance's! not to mention the cost and unhealthy nature of it! If you are reading this please take note and shop elsewhere, and Home Essentials should be ashamed of themselves for putting my family and myself through this nightmare both emotionally and financially! i only wish i read the reviews before ordering!!! Considering legal action for selling a service and not fulfilling their legal obligation, the stress it is now causing, the food that will have to be wasted, financial losses on having to make alternate eating arrangements etc etc. If i could leave negative stars i would, but one is the minimum !AVOID!