Home Essentials Reviews 

i bought a steam mop in august,used it twice it just will not steam i returned it and it should be there in 5 days/ not good experiance? but i suppose this happens,bad quality items fail,they have offered refund i wait and see if i get it its on root with courier, belray brand

Very bad company after ask my all details get credit but when I order canceled and put me 0 credit so looks like just phishing for details. Take care .

Take money without your authority through direct debit even though you have no balance and haven’t returned the money after 2 months of asking for it. Said a check would be posted which I refused as they have no issue taking money from my bank so shouldn’t have an issue refunding it back to my bank. Ignoring my emails that I want to make a complaint and account still opened after repetitively asking for it to be closed. AVOID!!

Just received a scam letter asking for payment for a soundbar I didn't order, receive or ask for. These people are criminals DON'T have anything to do with them!!!

I ordered a toilet on 7/31/22. On 8/1/22 I realized I ordered the wrong product. I sent an email, made an online inquiry on their website, and called their customer service number. I was told my order would be cancelled. On 8/3/22 I received a shipment notification. I called back and was told they never received my call or emails (though I have evidence the email was received) and they could not cancel my order since it was shipped. They told me to call the shipping company and refuse delivery. I called the shipping company who had no record of the shipment. This went on for a few days until finally the shipping company picked up my product. They put a note to return to sender. The item was promptly returned but it has been almost 4 weeks and I still have not received a refund. STAY AWAY!

Great all-round service ☺️

Absolutely ridiculous company, I am leaving a review on behalf of my mother who asked me to do so. Home essentials gave my mother a credit limit and a account took her order. Then cancelled it without even so much as telling her. Will be reporting this company to trading standards. Leaving customers expecting what they have ordered while you cancel everything without even telling the customer. Absolutely unacceptable. Do not use this company go elsewhere.

Terrible customer service I had the wrong item delivered which meant I lost over £100 of food which they said they would not compensate even though was due to there incompetence had to ha e another 2 days off work to get right item delivered and wrong item picked up but no compensation for this either.would not ever use this company again or advise anyone to use this company they are terrible

Worst customer service. Do not offer replacement on item that they have stored for months and not being sold. expired and defective items being sold

Received a letter saying I had purchased an LG soundbar. This is a complete fabrication. Furthermore there was a minimum payment requirement. This is clearly a fraud.

Terrible service. Opened an account and ordered something was waiting 2 weeks for it to be dispatched once it wasn't I had to file a complaint where they advised me it was a popular product and has been sold out and I should pick another. At this point I requested my account to be deleted as its simple not good enough wasted my time and were very helpful I hope this review makes you think twice about using this company as they are crap.

Cancelled order with no communication rubbish 😒

Bought adidas c21 exersise bike at a really good price, I was a sent a link so i could pick a delivery date, was given a time slot and driver called 45 mins before delivery. Good service will use again.
Thanks
Luke

I have ordered a garden swing for nearly £400, I have paid for it, told it would be delivered on Saturday 4th June between 1.45 and 3.45 - never arrived, today have had an email saying it was delivered at just after 7am IT WAS NOT, we were here and up, getting no communication from anyone. EXTREMELY BAD CUSTOMER SERVICE will be looking to get my money back from ebay. WOULD LIKE TO SEE THEIR PROOF OF DELIVERY

I paid £30 up front so I could miss a couple of months while I was in hospital now bare in mind my monthly payment is only £6 so I paid 5 month in advance. They said I missed payment and the 30 I paid does not count as a payment for a few month its an extra payment and bill is due every 28 days.. They hounded me over £6 blocked my account so I can not buy anything else and had the cheek to charge me £12 for a miss payment when I am £30 in front.. I .going to pay the £90 I owe and get rid its a terrible and the fool I spoke to on the phone spoke down to me said the £30 reduces my ballance and not a payment

they update you if your driver is going to be an hour late, item's usually arrive before the date, very happy

I ordered something that wasnt available, but they went over and beyond to help me find an alternative. Alarna was super helpful and I experienced the best customer service from her.

I was given £125 credit I ordered a carpet washer & paid £69.99 extra was cancelled by them the next day still fighting to get my money refunded to me customer service is appalling each one tells me something different can’t get put through to a manager as get told none available my next is to go to small claims court avoid this company they have caused me nothing but stress and looking through reviews lots of people have had the same problem
Customers beware avoid at all cost

Absolute rubbish and very unprofessional. Gave me a credit limit of 175 pound I bought some stuff for 50 which turned out to be rubbish then I needed a hoover fast as mine had broke had 120 pound hoover cost 90 then they cancel my order without a word had to look at my account to find out they had cancelled will never use this sxxx show again.

I ordered a fanco fan motor my invoice even says fanco I received an nbk beware beware beware this company was quick to take my money and have not responded about my dissatisfaction half a star out of five very disappointed