Home Essentials Reviews 

Absolute scam
No delivery
Not answering emails
AVOID AT ALL COSTS

I bought a hoodie for as a gift for my grandson it was such bad quality that I will now be spending more to replace this one and because it took them longer than it was supposed to I was late with the gift. Do not buy from them run the other way!!!!

I ordered a round Toto toilet since space is a concern. They ship an elongated toilet. I had no easy choice but to accept the elongated toilet and exchange the toilet seat. I ordered through Amazon.
Allan Johanson

Do not do business with this company I purchased two Robovacs and they did not work as advertised at all. the packages had been opened and probably returned by someone else when I asked to return them they tried to give me discounts repeatedly and tried to sell me different products instead. do not do business with this company they claim to be a small American business, but my credit card had an international charge on it meaning that I paid somebody overseas. They are crooked to the core.

I both the robo vacuums also. They did not work and I had repeatedly to return them. Finally returned them myself and still have not gotten a refund. They have had them for almost two weeks. I have reached out multiple times and have not gotten any response.

I bought two robovacs. I did not like them. The dust trap was far too small. I called to return. First they tried to give me a 20% discount. I asked for a complete return. Then they tried to give me a credit card for other items at Loft Home Essentials. I finally had to get American Express to intervene. Avoid this company.

Thank you all for the reviews as I ordered and after 15 days I cancelled in knowing that they are fraud

I wish I could give this a 0 star. Our order number 52049 for "flexible silicone water blocking strip" was placed on July 08'24.
To date there is no confirmation of when the product will be shipped.
I think they are only interested in usurping the money.

"Home Essentials", a subsidery of JD Williams or jdwilliams.co.uk make fraud from scammers possible. They allow new customers to create a credit account using a delivery address that is different from the billing address (scammed) I have just been scammed by a scammer that created a credit account with them and placed a high value order using my address and name, presumably hacked from somewhere! Luckily, JD Williams/Home ESSENTIALS smelled a rat canceled the order and wrote to me to replace the order or contact them. I contacted them and spoke to an agent in South Africa! He could NOT delete the account because although I disclosed the customer number stated in their letter they wanted my personal details which I was unwilling to disclose. I received an unsolicited letter from an unknown "company" who I had had no dealings, giving me a number to call them! JD Williams/Home Essentials business procedures are poor, are fallible, promote and invite the ease of fraud using scammed or hacked personal details for billing while delivery address is an other. Their letter came from their subsidiary company HOME ESSENTIALS of homeessentials.co.uk
Very shocked by the lack of security with respect to credit account setup and effectively invite fraud. No doubt like banks and other retailers they bellyache about fraud and shop lifting. They, banks retailers etc., may bellyache but simply pass those costs and "losses" onto their customers. We pay for their relaxed systems. Yet I am certain that, when challenged, they all use, state and parrot like automatons the proverbial overused phrase .... "we take this matter very seriously". Really! After the catastrophic event, they then and only then take the matter seriously as a ruse "to protect the brand"! A well known pathetic fashionable behaviour.

Scammers they are. I had a prepaid order dated 28th May which remains undelivered till this date.
They don't respond to email or sms.
I wouldn't trust them

Scammers!!!!
Just like the current reviews here I to failed to look at this supposedly company.
I ordered 4 robovac from them. After long wait time for delivery I tried to operate one of the ridiculously cheap vacuums in a small sparsely furnished room. The vacuum would roll until it faced small bed post leg.The vacuum could never figure out how to turn away from the object and continue its path. The manufacturing quality of the vac is pathetic.
I told contacted these crooks about a refund. A email response was sent stating that I can accept a 20% refund and keep the 4 pieces of junk to distribute to friends and family members as gifts this holiday season!!
Other alternative is to ship back the vacs via USPS at my expense.
I can’t trust them to return items as they will claim they never received the return or they will claim damage on my part.
I believe this an offshore scammer that uses a USA Address for cover.
The return emails are always late at night from them, hence a different time zone.
I have been ripped off for over $300.
Please don’t anything from these scumbags.

The Robovac is a piece of junk. Impossible to get a refund. Stay away from this company!

Aparently set up a customer account for me and then when I questioned it, directed me to their fraud office which asked for all sorts of personal information - as far as I am concerned a total scam to get personal info.

chor sale .. they dont deliver products

I am trying to contact this company, but they won't answer their phones. I want to return an item for a refund(Robovac X). The charger is not working properly. I am waiting for them to email me. I don't know what to expect.

Advertise products at low prices, then after sale is complete, back out of sale and claim order has been refunded, but no refund. Total game players, not even convinced they ever had any stock. Do not do business with them!

I ordered canvas tote bag, instead they sent me a cheap pouch with 3-4 newspapers in the package to give the illusion of a larger bag. Total scamsters. Do not order from them.

Complete waste of time. After your details to give you a false limit. Once they have all your information and you place an order they cancel it and zero your limit. Shocking

Order no: 2755006
A large order of bedding meant to be delivered today. One item turned up. Where was the rest? Customer service didn't know, the said they would charge me for the one item. I told them to pick up the one item and refund me. They would not tell me if they will refund in full for the complete crew-up of their making. What a waist of time. The worst customer service I've ever experienced. My first order and last, never again!

This is a brushing scam. We received goods not ordered. They do this so then can put fake 5 stars reviews on.

Do NOT buy from this company.