HomeLoft United KingdomReviews 

539
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 4 van de 5 sterren

It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered an item which was going to take longer than I needed so I cancelled the order. Everything was fine upto the point of receiving the refund. I was told 3-5 working days which I am still waitin... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible customer service - didn’t find out they would have ship from the US incurring reimbursable taxes - wasn’t willing to take that risk that I wouldn’t get the taxes reimbursed so tried to cancel... Toon meer

Beoordeeld met 5 van de 5 sterren

Despite negative in-line reviews ( which had me worried!) everything worked perfectly. Prompt replies to written enquiries, prompt delivery. Item great. Well boxed, all parts present, easy assembly, n... Toon meer

Bedrijfsgegevens


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3,5

Gemiddeld

TrustScore 3.5 uit 5

539 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 72% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,5

Alle reviews

(539)

83 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Would not recommend

I have placed an order at the end of August. We still have not received the product. I do not recommend ordering anything.
Order update November : the order was not shipped, the item was no longer available!

1 oktober 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Beoordeeld met 1 van de 5 sterren

Overpriced and unable to contact them

I came across this company whilst researching a product I wanted to replace. Firstly, the email address is invalid. Secondly, the item in question should be under £10 or less, they are advertising it for £45.60, reduced from £75. I do not trust this company one bit!
Be very wary before purchasing from them.

27 oktober 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Hi Fay,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Beoordeeld met 1 van de 5 sterren

Worth shipping experience ever

Worth shipping experience ever. Over 30 days - product still not with me and then have heard it will have a US power supply/ plug when we use british. No way to get my money back currently - be very aware and do not order from this website!!

30 september 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

Very expensive drop shipper!

Buyer beware! Dropshipping business! They buy products from Amazon & then sell them to you at 3-4 times mark up. Do your homework before buying from here.

10 september 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 2 van de 5 sterren

Dropshipping business

Dropshipping business which has a product from a well-known small business listed for £100 "reduced" from £170 on their site. The RRP of the product in question is actually just £50 and from a business which only sells through Amazon. This is, at best, a shady business.

2 september 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

Placed an order and it got cancelled, but my money was taken! I fear this is a scam!

Order number UK-HL#P001750268 Placed an order and it got cancelled “at my request” which is not the case as I never cancelled it!
The desk I purchased costs £503 and I am furious right now as I think this is a major scam. I wished I had read trustpilot reviews first!
I tried calling the number and obviously it rang to nothing! And the amount taken from my card was an international debit so not a UK company at all but an Indian one (possibly).
Will customer service contact me ASAP!

31 augustus 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We understand that you were not happy with the service provided to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions are taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Beoordeeld met 3 van de 5 sterren

Happy with product but took 13 days to arrive

Product when it turned up was exactly as expected. Happy with the product. But it took 13 days to arrive and was supposed to be for a birthday present but arrived afterwards. Order placed 16 August 2024 and arrived 29 August.

30 augustus 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.

Regards,
Swapnil

Beoordeeld met 5 van de 5 sterren

Best all-rounder sharp knives

I am left-handed and find it very difficult to find a knife which are for left handers. I was given a set of 12 knives in 1991 and found that the knives were very very sharp and I could use it as well as the right-handers. I was down to my last two since using them from1991. And had been searching for the same since last five years. When I saw them online I immediately ordered them and then read the reviews which were not good about the company and was scared that I would not receive my order. But I did and cannot tell you how good the knives are.I had to wait a bit longer for it to arrive but I am very happy with my order. It was easy to order and am happywith the knives. Homeloft should advertise this product more widely.

20 juli 2024
Review zonder uitnodiging

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