Homeppl Reviews 700

Very helpful, I delt with Caitlin and she was very helpful and professional

Caitlin was so patient and helpful. Provided me with all the details. This is a company with an amazing group of professionals. They are HUMANS.

Thanks for helping today, Chloe!

Charlie was very helpful

Terrible service - what documents do you really want?, Clueless bunch

Their live chat is really helpful. Charlie helped me with my problem really quickly.

Chloë has been absolutely lovely and incredibly helpful throughout the process! She handled our reference checks efficiently and kept us well updated with timely follow-ups. Great service!

They are very good and quick in solving any issues. Very polite as well.

Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much time to get everything done.

After, I had a few communications with Caitlin Reynolds and she was so prompt and helpful with answering my questions as well as, getting everything sorted for us right away.

I really appreciate all the help!

I have been using homeppl since 2022 and Caitlin is by far the best and most efficient agent on live chat. Our team would love to have her permanently assigned to our account. Even during our busiest time of the year her responses are efficient and to the point.

The staff overall are very polite and consistent in communication but the competency of the particular agent that is managing my reference is terrible. I have a small business and my clients can pay me for my technology work via my business or personal account depending on the structure of the contract. I'm blessed and lucky to get consistent work over the last 7/8 years. I submitted my evidence of income using my business statements which clearly shows consistent high income for the last 7 years on a monthly basis because the business is usually on contracts for 1 year +.

The Agent, maybe in disbelief? says she couldn't see the income every month eventhough it’s there in black and white . She asked for my personal statements which I also provided. This was met with further disbelief of income even though my personal account also shows consistent income for the last 6 months. I was then asked to give my accountant details over to verify my income because she’s confused .. I think?

I received no apology or acknowledgement of messing me around and going from business to personal to business again. She has a lot of my personal data over email. It might just be, I was unlucky to get given a Rebecca Ranjit to handle my reference process (I’d advise asking for someone else if you do get her to save the back and forth). Such a hassle just to move into an overpriced apartment lol. Disappointed in the business process and customer service. Fingers crossed I can move in soon before I become homeless.

Just wanted to give a shout to Caitlin, Ludmila and Lana who have been exceptionally and consistently helpful for a very long time. Resolving all queries in a fast and efficient manner. Truly standout performers and one of the reasons both our clients and tenants alike are quite pleased with the service.

Complete violation of personal information and horrible customer service. AVOID using this company. I am making a formal complaint to the local trading authority. They are time-wasting and unreasonable. I provided them with my company email and bank statements, and they requested additional data, which I am not comfortable submitting.

Avoid HomePPL, scam company, they want you to connect your bank to their platform, so they will check your transactions. Please avoid!!!

Very poor data protocols. Completely out of order for any company to require FULL bank statements with all transactions - it’s personal data robbery and i would not touch homeppl with a barge pole if there was an alternative. Unfortunately if a property landlord uses them and you want the property, you’ve no choice. Homeppl data requirements are ridiculous and completely over the top, and of course, there is no telephone service - how convenient for them!

stay clear, I provided a bank statement, my employee confirmed my wage but as I didn't want to share access to my bank account they said that looked fraudulent and told the land lord to not rent to me. they said its clear evidence of fraud.

Great, quick and efficient.

If I could enter no stars I would AVOID LIKE THE PLAGUE.

Absolute fraud of a company
They ask for more than any rental property would
Unfairly dismiss you
Disgusting customer service - no empathy and smart ass responses and give misleading information to your potential landlord.
Fraudulently use information with no permission

I had made a mistake on my form so did a live chat with Caitlin to get it resolved, she did this so quickly and was friendly and professional ;o)