I would give zero stars if I could. This company’s service is incredibly disappointing and beyond frustrating. Dealing with them feels like talking to a wall or a poorly programmed robot. Their res... Toon meer
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Lees wat reviewers zeggen
My employment contract was in 2 separate documents and the 2nd part of document contained my signature which is what they needed evidence of. However, the application only allows 1 document to be upl... Toon meer
Every encounter with Caitlin is always efficient. She is attentive, enthusiastic and professional throughout the entire process. She really goes over and above to answer any queries and make sure... Toon meer
Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
701 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great customer service and agility
It took 2 days, but when I got in contact with Gaetan, he mentioned he was dealing with my documents and would get in touch shortly. After 10 minutes I received a message from him saying that the checking was completed and approved!
So, great work Gaetan, very much appreciated your honesty!
Kind regards,
Wagner
14 januari 2025
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
what a great staff - Caitlin
Caitlin has always been very helpful and responsive, as well as maintained a high level of professionalism.
She deserves to be the best employee of the year, without a question!
8 januari 2025
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Excellent at being responsive and…
Excellent at being responsive and worked efficiently with me to help process my checks.
7 januari 2025
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
10/10 service
Responded to my queries quickly and efficiently. Caitlin was great putting my mind at ease to some of my questions. 10/10 service
6 januari 2025
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Prompt, kind and helpful
Caitlin from the customer service team was extremely prompt and helpful in giving me an update on my application and amending a few things on my submitted application.
3 januari 2025
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very helpful support
Very helpful support, providing fast information and indications.
2 januari 2025
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very helpful in resolving the issue…
Very helpful in resolving the issue great service thank you.
30 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Best Experience
I want to express my heartfelt gratitude to Caitlin for her exceptional support and understanding.
30 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin was very patient with every of…
Caitlin was very patient with every of my Enquiries.
23 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Response and help
Even though I had some issues, they remained committed to helping me through the process, and my proof of income was from abroad.
23 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
This platform is terrible
This platform is terrible. Forced to use it by my estate agent who gave me 24 hours to finish an apartment application and provide documents for verification. Firstly, their website flat out doesn't work on firefox and causes a bunch of bugs. To compound this, the link reset email is NOT the user, it's the estate agent, so each time I had to try the process again on a different device, I had to hassle the estate agent to get the link reset. Adding more insult to injury, they have a size limit on their uploads of 10mb. This is a massive problem if, like me, your estate agent provides you your tenancy agreement as an encrypted pdf over 10mb, and which as such cannot be compressed without more effort. All this is incredibly frustrating on it's own, but when the purpose of this website is arguably one of the most important steps to actually securing your tenancy and you have a time limit, you expect a reliable service, which this is not. If you are a business and don't want to alienate your customers, do not use this. Buggy, low quality software.
20 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Good Morning,
I am sorry to hear this feedback - we have reached out to you via Trustpilot as there is no identifying information. In order for us to assist please contact support@homeppl.com FAO Katie.
Kind regards,
Katie
They provide quick and effective…
They provide quick and effective responses to queries and are always ready to help with patience.
20 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick and friendly response
20 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Gaetan was really helpful
Gaetan was really helpful. Assisted me with the application. Thanks to Gaetan. Thank you homeppl.
13 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Lovely service from a lovely team.
Service was good. The agents answered all queries I had and were very professional. However, the average wait time said 4 minutes, but I was always waiting a lot longer than that…
12 december 2024
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Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Nice one, really helpful!
Really nice and patient and helpful!
11 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very helpful and quick response
Very helpful and quick response. Great service
11 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Talking over the chat was a good…
Talking over the chat was a good experience overall the website process does not make clear which kind of information or document was missing in my side.
11 december 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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