I would give zero stars if I could. This company’s service is incredibly disappointing and beyond frustrating. Dealing with them feels like talking to a wall or a poorly programmed robot. Their res... Toon meer
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Lees wat reviewers zeggen
My employment contract was in 2 separate documents and the 2nd part of document contained my signature which is what they needed evidence of. However, the application only allows 1 document to be upl... Toon meer
Every encounter with Caitlin is always efficient. She is attentive, enthusiastic and professional throughout the entire process. She really goes over and above to answer any queries and make sure... Toon meer
Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
701 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great company
Gaetan was very helpful, prompt replies and really addressed my concerns even when I made errors on the form
6 november 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin was attentive and supportive.
5 november 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Gold tier human aspect of customer service
Have just gone through referencing with home ppl. While applications can be stressful , and going through issues with my banking made it harder the human aspect of home ppl is amazing, especially Caitlin , nothing was ever too much and she was so reassuring to me throughout the process . My partner was finished in less than 24 hours - mine took an extra day as I needed extra documentation - but I can’t fault how amazing their Customer service team is / they are so patient and understanding and I would happily go through their process again when we do need to move as they honestly have been amazing. Thank you Caitlin!
4 november 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Extremely helpful service
Caitlin is always very helpful and extremely informative.
1 november 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Great thorough and professional referencing company
Recently had to undergo referencing with Homeppl for a new apartment. Few challenges as I have changed job, the crew at Homeppl were great and reassuring. Caitlin was very helpful with my application advising what I needed to complete referencing. Would highly recommend!
30 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick response and extremely effective…
Quick response and extremely effective help.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Good job and Sean was promptly…
Good job and Sean was promptly responding to text and giving me a proper resolution
Cheers keep going Sean
25 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Quick Response!
25 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Had a problem and it was sorted out…
Had a problem and it was sorted out quickly and easily
23 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Bit of a Mess
It's clear there is a lot of miscommunication between people within the company, as well as with the agents they are contracted with. Really frustrating and unclear online application. The messaging directly with people is the one thing that was helpful in all the problems.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hello,
Thank you for sending us your feedback - we are sorry to hear about your experience with us on this occasion.
I am sorry to read that there were some issues, if you do have any questions or need any clarification please feel free to reach out to me directly on support@homeppl.com FAO Katie or via live chat.
We are grateful for all feedback, both positive and negative, and of course will carefully analyse your comments to make any adjustments that could help us improve our service going forward.
Wishing you a lovely day!
Katie
Gaetan is an absoloute star and made…
Gaetan is an absoloute star and made the process so so easy for me despite being super stressed, Gaetan reassured me and came back with updates & answers so quickly!💪
17 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
fast responses
fast responses
well mannered
assisted straight away
16 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
all the staff are so helpful and quick…
all the staff are so helpful and quick with responding!
15 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Very good help with questions and quick…
Very good help with questions and quick responses.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Catlin was super fast to respond and…
Catlin was super fast to respond and gave personalised answers to my situation.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
I had an issue with the contacts I had…
I had an issue with the contacts I had provided for referencing and Caitlin from home people was very quick and supportive to help me with my that and one of the contacts I had to changed even received an emails within minutes which speeded up the process
14 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
I was very skeptical but had a great experience
I was very skeptical at first given some requirements are quite detailed, but had a great experience! Got approved within less than 24 hours and the support team always responded within minutes to clarify my questions.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlyn has been the most helpful agent…
Caitlyn has been the most helpful agent I have spoken to ever I really did find her amazing and she expedited application for me.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
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