Home Reserve Reviews 

Received our boxes but during shipping a few pieces had been broken. Contacted customer service and worked with Abby to get the pieces replaced. She did a great job and kept in touch through the process.

The assembly is easy and there were no issues. Nobody should be intimidated about having to put ther units together.

The couch is incredibly high quality but the customer service is why I will continue to return and recommend Home Reserve to everyone I know.

When I ordered the wrong size sectional piece (to add to an existing sectional I already own), they paused my order to confirm what I wanted before I caught my mistake.

When I ordered the wrong fabric, they immediately sent the correct fabric at no charge. When there was a delay, they notified me with a gift card and the option to choose a different fabric to proactively apologize for the inconvenience.

They offer a top notch product and it's clear their team stands behind it.

(And yes, I did order the wrong size frame AND fabric and somehow, they made it right for me faster and easier than I could have possibly dreamed)

I had a Laney Sectional couch I previously purchased from Home Reserve 15+ years ago. At that time, my kids were little and now they’re adults.

I thought it was wonderful nearly 20 years later, I could order new fabric and re-upholster my Laney Sectional, and make it look brand new again!

Quality construction and I love the option to wash all fabric as well as replace any part if needed!

Ordering my seat cover was easy and seemless.

Customer service was so helpful in making sure I ordered everything I needed to recover my couch. They gave me a quote so I could decide what was affordable now. All pieces came in quickly and of high quality. The cover is beautiful and soft. I am 100% satisfied and recommend home reserve. We’ve had our couch for over 11years and counting.

customer service was super helpful and responsive to all of the questions we had about our order. our sectional was easy enough to put together and the instructions were clear. unfortunately, the cushions are way too soft and completely sink in on the sides while constantly sliding out from under you. they've given me the worst back pain of my life after 2 months and the return process is a nightmare, so we just wasted $2k

I love my Home Reserve sectional so much!!! My experience with customer service during my ordering process was excellent. I LOVED putting the pieces together!! The directions were so clear and it was easy to follow. It was so gratifying!!! I love the color, and I want another one!!!

Where do I start? Well, I didn’t realize until after I ordered it that I had to assemble the couch myself, but maybe that one is on me. It took 4.5 weeks to receive it, which is odd considering they’re not even building it, just cutting out some pieces of wood. We finally got it and began assembling the first section and quickly ran into an issue of a piece of hardware missing. We had to set this section aside and start on the next one. While working on the second section, we ran into another issue. A piece of wood that is supposed to connect to another piece like a puzzle had a huge knot in it, keeping them from going together. We managed to sand and scrape it down to get them connected, and we were able to get three of our four sections built, up to the point of adding the fabric covers. I started with the corner section for the fabric covers, and immediately ran into another issue. They had sent two top foam strips with the same angle so they didn’t come together in the corner like they were supposed to. That’s another section we had to set aside unfinished. Finally we got one section fully completed with the fabric covers, and frankly, we hated it. The feel of the cushion was comfortable and we liked the color, but the back of the couch wasn’t high enough and the depth of the seat was awkward, the backend of the seat angled downward too much, and the fabric covers are impossible to put on straight and neat and that makes it look so bad. (Why can’t they just send this to me already assembled?) In addition to these issues we had also dealt with an enormous amount of confusion with the instructions and had to take apart and re-put together sections, and we had to use the sanding block they included (because they know they’re sending you inadequate pieces) on every piece that connected like a puzzle in order to get them to fit together. Also, they advertise that one person can put each section together in 40 minutes (faster with a power drill), but I had help (and a power drill) and it took us 7 hours to get this far. So at that point, our living room was a disaster with unfinished parts of a sectional filling up our floor space and splinters of wood all over the carpet and our clothes, we could only fully complete two of the four sections, and we were extremely frustrated. I sent an email to them detailing all of this. They offered to sent the missing pieces that we needed to complete the other two sections and gave me the option to return the furniture to them with a 15% restocking fee (why? I built it for you, you should pay me a fee) or to donate it for a full refund. Obviously I’m donating it, but I was hoping I wouldn’t have to finish putting this POS together. I had to wait another week to get the replacement parts, and now I’m nine months pregnant and nearly incapable of putting it together so it’s still sitting in pieces in my living room. To top it all off, I realized that with the configuration we chose for our sectional, we planned for one end to be open—no armrest—but the sides of the armless pieces aren’t covered with fabric so it’s just going to be exposed wood on that end. I double checked the website after realizing this and there was no option for a finished armless end. I hate this couch and I hate this company.
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Edit: I added a star to my rating because their customer service has been friendly and accommodating through this entire process.

They were able to look up my old order to match the fabric and style for replacement covers and an additional piece.

Felt like putting a big, 3-D puzzle together, and the prize was a fantastic couch. At the last minute, I was even able to swap a sectional piece so it would fit better, and the cubbies make for excellent linen storage.

Great American company to work with! Website setup is great, options are easy to figure out. We ordered a chair, huge ottoman and a couch that's made up of two wide sections. I LOVE that they don't keep overhead and make every order once the customer has ordered it. I didn't mind the wait since I knew this. Once it arrived, I noted that it was well packed and labeled so i knew what box went with which piece. The instructions they included were fantastic and the little details that helped put together the furniture (fabric to go over the foam, carboard triangle to hold up a main piece) are the things that made this a worthwhile purchase. I've already recommended the company to someone else and if I ever need more furniture I will definitely use them again!

When I went on the website to order an additional corner piece for my sectional, the website only had the option to order pieces for the deep seat sectional and wide deep seat sectional. Due to the standard sectional not being shown on the ordering page, I mistakenly ordered a corner piece that did not fit my standard sectional. I did not realize this was the wrong piece until I had it fully put together and tried to connect it to my existing unit. When I contacted customer service, they said that there was an issue with their website and they couldn't get the standard sectional pieces to show on the ordering page and in order to order standard pieces you had to go into the "shop by layout" page and then take off the pieces you don't need. I was told that I should have called customer service to order the additional piece since it wasn't listed on the website. I was then told I would have to pay for return shipping and be charged a restocking fee to return the incorrect piece. After quite a bit of discussion, Home Reserve paid for return shipping, but I still had to pay for the restocking fee. I then had disassemble the incorrect piece and box it back up for return. I also had to wait an additional three weeks to get the correct piece. The website needs to be fixed (or at least some sort of directive put on the ordering page) for ordering additional standard sectional pieces.

Customer service is amazing!!! Unfortunately, product did not work out for my preferences. They did everything right and I highly recommend them!!!

helpful, prompt and always satisfied with my service.

The quality of the furniture, the well-written instructions, the friendly customer service! All top notch!
One of my friends is plotting to purchase new furniture from Home Reserve after she helped put mine together!

We wanted two loveseats for our new house. My daughter recommended your company because we both have cats. The samples were great inn helping decided best color for the new family room. The only confusion was that the assembly instructions were for a sectional, not a loveseat. A single call to your help center explained how the instructions were the same and my husband had no problems building the loveseats.

The chick on the phone was very friendly, helpful and knowledgeable. She was able to help me completely. And she stayed in touch (calling me back) untill my purchase was complete. I'm sorry I can't remember her name but she's an outstanding employee in my opinion. And I love my purchase. Thank you again lady.

First, all of the Home Reserve couches I've owned have been the highest quality and have outlasted every other piece of living room furniture purchased. Second, everything is made here in the USA. Third, their customer service is outstanding. I am a customer for life!