A lot of putting together the price should be lower for the amount of work you have to put into the couch itself between sanding and assembly of every piece on top of fabric that fits so snug you feel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love the look of our new sectional. The retriever fabric attracts lint which is a bit annoying but vacuums off easily. Delivery is not white glove ... we were challenged carrying all boxes inside.... Toon meer
Bedrijf heeft geantwoord
Excellent customer service! I have an older couch that is a different style. When I first received my cover, it didn’t fit right. I contacted Home Reserve and explained the situation. They quickly ide... Toon meer
Bedrijf heeft geantwoord
Great furniture, great customer and a real 10 warranty! I had replacement pieces to fix a broken ottoman after one email. No back and forth, no "it can't be repaired"- just darn good customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Contactgegevens
Cannongate Drive 3015, 46808, Fort Wayne, Verenigde Staten
- homereserve.com
4,6
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Love the look of our new sectional
Love the look of our new sectional. The retriever fabric attracts lint which is a bit annoying but vacuums off easily. Delivery is not white glove ... we were challenged carrying all boxes inside. I recommend an option for inside delivery. I had the sectional assembled professionally not because of difficulty but rather the weight. The pressed wood chips rather easy so be prepared to cleanup. Biggest recommenation is live customer support. Proactively setup an appointment with customers to review configuration and set delivery expectations.
10 juni 2026
Antwoord van Home Reserve
Thank you so much for sharing such thoughtful feedback! We’re so glad you love the look of your new sectional, and we really appreciate you taking the time to share both what worked well and where the experience could be improved. Feedback like this is genuinely helpful as we keep looking for ways to make the ordering and setup experience smoother for our customers.
Excellent customer service
Excellent customer service! I have an older couch that is a different style. When I first received my cover, it didn’t fit right. I contacted Home Reserve and explained the situation. They quickly identified what I needed and sent it free of charge so that my cover would fit correctly. Thank you!
3 juni 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to quickly identify what was needed and get the correct piece sent out so your cover fit the way it should. We truly appreciate you giving us the chance to help with your older couch!
They honor their warranty and are so…
They honor their warranty and are so quick to respond!
3 juni 2026
Antwoord van Home Reserve
Thank you so much! We’re thrilled to hear you had such a smooth experience with our warranty process and support team!
Wonderful customer service!
8 juni 2026
Antwoord van Home Reserve
Thank you so much! We’re so happy to hear you had a wonderful experience with our customer service team.
Great people, not just great furniture
Great furniture, great customer and a real 10 warranty! I had replacement pieces to fix a broken ottoman after one email. No back and forth, no "it can't be repaired"- just darn good customer service that has kept me as a customer for over 15 years. I will keep buying more when I need it.
7 juni 2026
Antwoord van Home Reserve
Thank you so much for 15 years of support! We’re so glad we could make the replacement process simple and get your ottoman taken care of quickly. That’s exactly what our 10-year warranty is here for! We’re grateful to have you as part of the Home Reserve family and look forward to being here whenever you need us again.
Antwoord van Home Reserve
Thank you so much! We’re so happy to hear you love both the furniture and your experience with our team. We truly appreciate you choosing Home Reserve!
Easy Process
Customer service was kind, easy, and efficient! I was able to get an immediate email response with a quote for replacements.
8 juni 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to respond quickly and make the replacement quote process easy for you. We truly appreciate your kind words about our customer service!
Most comfy couch ever
I have placed five orders with Home Reserve. I started with the 60 day chair trial. I have added to my couch 2 pieces at a time. Three of my orders required me to seek help from customer service to change errors I had made. A real person was able to help me each time. I love my Home Reserve. My couch keeps growing and growing. It is velvety soft and very comfortable. I can't recommend them enough.
8 juni 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad the No Risk Trial helped you get started and that you’ve been able to keep adding to your couch over time. It means so much to hear that our team has been able to help with each order along the way, and we love knowing your Home Reserve keeps growing with you!
Was able to replace one damaged cushion…
Was able to replace one damaged cushion cover instead of the entire sectional! Perfect match!
8 juni 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad we were able to help you replace just the damaged cushion cover instead of needing to replace the whole sectional. It’s wonderful to hear the match was perfect!
Always great customer service
Always great customer service, and the couch I have from them has held up well even through moves!
14 april 2026
Antwoord van Home Reserve
Thank you so much! We’re so glad to hear our team has continued to take good care of you and that your couch has held up well through multiple moves. That kind of flexibility and durability is exactly what we hope our furniture brings to your home!
Fabric Selection Was Great
I liked all the fabric selections and they made it easy to get samples prior to making final selection. The couch was delivered timely and instructions were clear. We are enjoying the new couch and so far, we love it!
29 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad the fabric samples helped make your selection easier and that delivery and assembly went smoothly. It’s wonderful to hear you’re enjoying your new couch and loving it so far!
Antwoord van Home Reserve
Thank you so much! We’re so glad to hear you had a great experience with our team and that you’re loving the product. We truly appreciate you choosing Home Reserve!
Love my new sectional
Love my new sectional. The delivery was great and I had it put together by myself in just a few hours. I'm 73 years old and was able to bring the boxes into the house by myself.
4 juni 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so happy to hear you love your new sectional and that delivery and assembly went so smoothly. It’s wonderful to know the boxes were manageable and that you were able to get everything put together on your own in just a few hours!
Amazing Products/Exceptional Customer Service
This company is top-tier for sure! Not only is the couch comfortable and stylish, but the warranty conveys the quality of their work and their pride in what they have to offer. We put in a warranty claim three years after initial purchase and had the replacement in our hands about a week later- with the most prompt and supportive communication I've seen in a long time. It is amazing to know there are still places that do business this way, Home Reserve is our go-to recommendation!
3 juni 2026
Antwoord van Home Reserve
Thank you so much for this incredible review! We’re thrilled to hear you’re still loving your couch years later and that our team was able to make the warranty process smooth, supportive, and quick. It means so much to know Home Reserve has earned your recommendation, and we truly appreciate you sharing your experience!
I have been receiving replacement seats…
I have been receiving replacement seats for awhile and they are always shipped quickly! They have improved the quality of the seat replacements so they don’t break as easily’
28 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad our team has been able to get replacement seats out to you quickly, and it’s wonderful to hear you’ve noticed the improvements in quality. We truly appreciate you sticking with us and giving us the chance to keep your furniture working well for you.
Happy with this company
Customer service and instructions were easy. Even though, it was a bit of work to put it together, I liked knowing how it was constructed. It feels solid and I liked how many ways you could configure it. I also was very happy with the trial piece as I changed my layout based on how the 1 piece looked in the room
3 juni 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad the trial piece helped you feel confident in your layout before ordering more. It’s wonderful to hear that assembly went smoothly, the furniture feels solid, and you enjoyed seeing how everything is built and how flexible the configurations can be.
We were considering a HomeReserve small…
We were considering a HomeReserve small sectional. We ordered several fabric samples- they were REALLY BEAUTIFUL! We ended up FOR NOW sticking with our leather sofa and never did the single piece trial but we will definitely look at them again in the future when we decide to give up this sofa.
26 mei 2026
Antwoord van Home Reserve
Thank you so much for considering Home Reserve! We’re so glad you loved the fabric samples, even if the timing wasn’t quite right for a new sectional just yet. We’d be happy to help whenever you’re ready to take another look in the future!
Home Reserve is an excellent company to…
Home Reserve is an excellent company to work with. I love my sectional, especially putting it together. You can see exactly what the furniture is made out of and know it will be around for years to come.
1 juni 2026
Antwoord van Home Reserve
Thank you so much for this wonderful feedback! We’re so glad to hear you love your sectional and even enjoyed the assembly process. One of our favorite parts of the design is that you can see exactly how it’s built, and we’re thrilled it gives you confidence that your furniture will last for years to come.
The customer service is excellent
The customer service is excellent, the product wonderful!
28 mei 2026
Antwoord van Home Reserve
Thank you so much! We’re thrilled to hear you had such a great experience with both our team and the furniture. We truly appreciate you choosing Home Reserve!
I love the product
I love the product. It’s all put together now and looks great. Customer service has been stellar. There was one piece missing from the original boxes and the arm directions were for a different kind of arms. But new directions were emailed within an hour. The missing piece arrived today and everything fits!
8 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad to hear everything is assembled, fitting well, and looking great in your space. We really appreciate your patience with the missing piece and instruction mix-up, and we’re happy our team was able to help get everything back on track quickly.
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