A lot of putting together the price should be lower for the amount of work you have to put into the couch itself between sanding and assembly of every piece on top of fabric that fits so snug you feel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love the look of our new sectional. The retriever fabric attracts lint which is a bit annoying but vacuums off easily. Delivery is not white glove ... we were challenged carrying all boxes inside.... Toon meer
Bedrijf heeft geantwoord
Excellent customer service! I have an older couch that is a different style. When I first received my cover, it didn’t fit right. I contacted Home Reserve and explained the situation. They quickly ide... Toon meer
Bedrijf heeft geantwoord
Great furniture, great customer and a real 10 warranty! I had replacement pieces to fix a broken ottoman after one email. No back and forth, no "it can't be repaired"- just darn good customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Contactgegevens
Cannongate Drive 3015, 46808, Fort Wayne, Verenigde Staten
- homereserve.com
4,6
Uitstekend
2K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Only sent part of missing pieces
Only sent part of missing pieces. Have to call again to get the rest of the missing pieces
15 mei 2026
Antwoord van Home Reserve
We’re sorry for the frustration with the missing pieces and the follow-up needed to get everything resolved. We looked into this and saw that replacement connecting bolts were ordered, but we want to make sure you have everything you need to finish assembly. We’ll be reaching out by email so we can make sure we get this taken care of for you!
Home Reserve is the right choice
Outstanding product backed by exceptional customer service! All of my interactions with Home Reserve during the pre-purchase stage were pleasant and supportive, and when my order arrived with a few missing pieces, they were quick to make it right! The couch is exactly what we wanted - comfortable, cleanable, repairable, and sustainable! I highly recommend Home Reserve and will encourage friends and family to look here first when considering furniture that they have in their portfolio.
15 mei 2026
Antwoord van Home Reserve
Thank you so much for your thoughtful review! We’re so glad your pre-purchase experience felt supportive and that our team was able to quickly help with the missing pieces. It means so much to hear that your couch is exactly what you wanted and we truly appreciate you recommending Home Reserve to your friends and family!
Love my new sofa!
I love, love, LOVE my new sofa! The material is truly stain resistant and the ease of assembly was great. My grandchildren have already spilled Oreos and strawberry syrup on my ottoman and both came right off with just a wet wash cloth.
Customer service was unrivaled as well. I have nothing but great things to say about the assistance I've received from this company.
If I ever need furniture in the future (but who knows if I will, as this brand is so durable!) I will definitely be returning to Home Reserve!
15 mei 2026
Antwoord van Home Reserve
Thank you so much for this amazing review! We’re thrilled to hear you love your new sofa and that the fabric has already stood up to real-life grandkid spills. It means the world to know our team was helpful too, and we’d be honored to welcome you back anytime you need furniture in the future!
Ordered swatches to decide on a second…
Ordered swatches to decide on a second set of covers for ur Home Reserve couch. They arrived quickly, and we will be placing an order soon. Cannot recommend this company highly enough!
8 mei 2026
Antwoord van Home Reserve
Thank you so much for your kind words! We’re so glad your swatches arrived quickly and that you’re planning a second set of covers for your Home Reserve couch. We truly appreciate the recommendation and can’t wait to help with your next order!
Staff diligent with confirming of order…
Staff diligent with confirming of order making sure my order included correct pieces. It has been almost a decade since my original order and I wanted to change the overall arrangement and fabric. Looking forward to another decade of style and comfort.
15 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad our team could help confirm the details and make sure your new arrangement had all the right pieces. It means so much that you came back nearly a decade later, and we hope you love this next chapter of style and comfort just as much!
Unbelievable customer service!
Unbelievable customer service. Best I have experienced in my life. I love the sectional, so much so that I added another armless deep seat. My hounds love it too! Super comfy and all of us fit now. The Cypress green is perfect in my sunroom.
14 mei 2026
Antwoord van Home Reserve
Thank you so much for your incredibly kind words! We’re thrilled to hear you’re loving your sectional so much that you added another armless deep seat and even happier that your hounds approve too. Cypress green in a sunroom sounds absolutely beautiful, and we’re so glad the whole crew has a comfy spot now!
The customer service was very good
The customer service was very good. Our questions were always answered in a timely manner. The product is good and fits the description that was given. All in all, it is a really good product. I will definitely recommend this product and this company.
13 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to answer your questions quickly and that your furniture has been a good fit for what you expected. We truly appreciate your recommendation and are so happy to hear you had a great experience with both the product and our team!
Absolutely love my couch
Absolutely love my couch. Have received so many compliments on it. Even though my order came with a missing part, it was quickly rectified and a new part was sent quickly.
13 mei 2026
Antwoord van Home Reserve
Absolutely love my couch. Have received so many compliments on it. Even though my order came with a missing part, it was quickly rectified and a new part was sent quickly.
Deep Seat Tux Layout 5 in Sterling…
Deep Seat Tux Layout 5 in Sterling Linen is a blessing. The fabric resists cat scratching and is easy to spot clean. It looks great in my open room that sports a 20 foot cathedral ceiling and the color is a nice neutral. I was resistant to gray, but this one’s classy and comfortable. I might suggest using a rubber mallet to help with construction, I’m a senior; some of the wooden pieces were a little tight to assemble.
12 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re thrilled to hear your Deep Seat Tux Layout 5 in Sterling Linen is working so beautifully in your space - it sounds like such a lovely fit for that open room and cathedral ceiling. We’re especially glad the fabric has been easy to spot clean and is holding up well with your cat.
We also really appreciate the tip about using a rubber mallet during assembly. That kind of feedback is helpful, and we’re so glad you’re enjoying the finished sectional!
Great customer service and fast…
Great customer service and fast shipping! We needed a part replacement and it was taken care of very quickly!
13 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to help quickly and get your replacement part taken care of. We truly appreciate your kind words!
it was pretty easy to assemble
it was pretty easy to assemble, it was delivered exactly when it was expected to, im very happy with my purchase. i thought the fabric was going to be slightly darker and the cushions do tend to slide forward that would be my only complaint but i imagine it can be fixed with some velcro strips. it’s very comfortable and sturdy i would recommend to a friend.
13 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad to hear delivery was right on schedule, assembly went smoothly, and that you’re happy with the comfort and sturdiness of your furniture overall.
We appreciate your honest feedback on the fabric color and cushions shifting forward. If the cushions continue to slide, please feel free to reach out - we’re happy to help troubleshoot and see what might work best. Thank you again for your recommendation!
Customer service was great when we had…
Customer service was great when we had a missing part. Time will tell about how the couch will hold up but a month in seems to be holding up pretty well.
13 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re glad our team was able to help quickly when that missing part came up, and we’re happy to hear your couch is holding up well so far. We hope it continues to serve your home comfortably for many years to come!
Great customer service
Great customer service! Quick response and quick delivery with our replacement piece.
5 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to respond quickly and get your replacement piece delivered right away. We truly appreciate your review.
Warranty Claim
I've had my couch for nearly 10 years, and when the support under a cushion snapped (thanks, kids), I reached out about the warranty. Home Reserve was easy to work with and shipped me a replacement at no charge. The couch is just as comfortable and supportive as the day I bought it — cleans well, holds up to kids and pets, and you'd never guess its age. Great product, great service. Would absolutely buy from them again.
5 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We love hearing that your couch is still comfortable, supportive, and holding up beautifully after nearly 10 years of life with kids and pets. We’re so glad our team was able to help with the replacement support piece and get you taken care of. Thank you for trusting Home Reserve over the years and for such a kind recommendation!
Great Sectional
They are as advertised. Sturdy. Comfortable. Used the option to get just one section first.
2 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad to hear your furniture feels sturdy, comfortable, and true to what you expected. It’s also great to know the No Risk Trial was helpful as you made your decision!
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so glad to hear everything felt well put together and that the assembly instructions were clear. We hope you enjoy your furniture for many years to come!
The couches are comfortable and look…
The couches are comfortable and look nice. The downside is there was a piece missing and the instructions were confusing both on the video and book because on both is said the each seat is to be individually assembled when actually all 3 seats were assembled together, I hope that makes sense, otherwise perfect.
7 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re really glad to hear your couches are comfortable, look nice, and are working well for you overall. We’re sorry for the missing piece and for the confusion with the instructions. Feedback like this is helpful as we continue working to make the assembly process clearer.
Comfortable, beautiful, sturdy, easy to care for and lasts!
I’ve had my sectional for more than 10 years. I’ve always had multiple large dogs and I have to admit they spend as much or more time on the furniture as the humans do. I wash the cushion covers when needed and have taken the couch apart to wash the rest several times — it always washes up great. More recently one of the seat supports broke (my son breaks everything - even the front seat of my car!) and I had to replace it. I had also noticed the seat cushions had lost their firm support so I worked with the great service team and replaced them at the same time. It was like getting a new couch!! I love the color and size of my couch so much and I REALLY love that for a couple hundred dollars I get to keep loving my couch AND keep it out of the landfill! I highly recommend this furniture — it’s comfortable, easy to fit your exact space, easy to clean, easy to pack up and move, and it lasts!!
8 mei 2026
Antwoord van Home Reserve
This is exactly what we love to hear! After more than 10 years, multiple large dogs, lots of washing, moving, living, and even a broken seat support along the way, we’re so glad your sectional is still serving your home so well.
We love that you were able to refresh the parts you needed and make it feel like a new couch again, all while keeping the furniture you already love out of the landfill. Thank you for trusting us over the years and for such a thoughtful recommendation!
We love our new couch
We love our new couch! When one piece was a bit damaged during delivery we were immediately shipped a replacement. After a month it’s holding up great with our big dog!
1 mei 2026
Antwoord van Home Reserve
Thank you so much for sharing this! We’re so happy to hear you’re loving your new couch and that we were able to get that damaged piece replaced quickly for you. It’s wonderful to know it’s already holding up well with your big dog! We hope you all enjoy it for many years to come!
Update- Disappointed in fit
Update 6/16/26: The company went above and beyond to address my concerns over fit. Not sure if it’s my cushions that I had cut at a local foam shop or just that my sectional is older, but their covers do fit their own new cushions well. Very happy with customer service.
Original review: Ordered covers as replacements for our worn out ones. They were very expensive, took a long time to get, and are bigger than the originals that came on our Home Reserve sectional. So now our seat cushions are wrinkly with baggy covers. Not the improvement I was looking for. Looks worse than the worn out ones.
30 april 2026
Antwoord van Home Reserve
Hi Kathy, thank you for your feedback - and for being a long-time Home Reserve customer. Cover fit can be affected by how much the original inserts have compressed over time. After 6+ years, well-loved inserts sometimes need refreshing alongside the covers to get back to that fully refreshed look. We’ve reached out directly to learn more about your situation and to help!
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