HomeWork Solutions Reviews 196

This company has been a dream to manage our payroll for our nanny. Reporting hours is incredibly simple, tax filing is done for you throughout the year, and it makes the lives of busy professionals who are also busy parents juggling childcare so much easier. I’ve made this recommendation to multiple to friends and neighbors. I’d give them 10 stars if I could.

Great payroll service for us and our nanny. If you want a reliable and affordable service, this is the one!

I am currently having a dispute with this company that they are slow to resolve. Their solutions so far have been unacceptable. Their replies to my submissions of payroll data say they will follow my instructions; however, they have not been doing that and process data for employees based upon their defaults rather than my submissions. If this company does not soon provide an acceptable solution (refund of 100% of the payments they made in error), then it's time to take our business to another provider.

Great company to work with. They respond promptly to emails and when calling I have always been able to talk to a person within a few rings and that person is able to resolve the issue I called about. Would use again if I needed them.

I have rated HWS a 3 as the service is mixed. I have one person who I work with who will often say they tried calling me back. However, I've received no missed calls or voicemail. The same is true with not replying to emails. We also had to fight with the state and the federal because the payments that were supposed to be applied on our behalf, weren't done correctly. Three quarters. We also got fined. While we did get help resolving the issue, I had to spend hours trying to figure it out and the returns from our return that was held and applied came back in dribs and drabs and I'm not sure if it ever was all returned. Finally, now the state department of revenue has set up a savings program for employees that is supposed to be withheld and deposited so the state can invest it in the retirement tool of the employee's choice. The state has connected directly with HWS. At this point, I have not seen the money withheld from the employee paychecks.

The good thing is that checks are mailed or deposited on time. I feel like the help I do get is cordial and apologetic when there has been a problem. I like that this is a small business that works with small businesses.

You guys make it so easy since all of the tax documents and forms are handled by you. No headache for me.

I am extremely happy with the service at Homework Solutions. Staff are extremely responsive and personable. I was happily surprised by how accessible they were and by their personalized service. I recommend them highly.

Joe explained the new tax law and did so running into after normal business hours. Then he allowed me to report my wages over the phone. We were grateful.

My rep Coco Tang is awesome and we work as a team.

I think you should send out the email with cash requirements sooner (3-4 days before it is due) not the night before!

I really appreciate the expertise, flexibility, and kindness provided by the staff.

HWS has been responsive and helpful throughout my time using them for the last year.

Friendly staffs , very caring.
alway ready to help .

Comprehensive payroll service with excellent and dedicated staff.

Great Service; Solid Value

Great service! I highly recommend them. Everyone I dealt with is highly knowledgeable and professional.

Totally focused on helping household employers employ caregivers and household help. This is what they do and they are EXCELLENT at it. In 15 years of experience, they were responsive, responsible, took care of business.