I recently signed up for the knitting only box and was excited to receive my first order. On signing up I was also to receive a free welcome pack of digital content which included some free p... Toon meer
Bedrijf heeft geantwoord
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This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny... Toon meer
Bedrijf heeft geantwoord
Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & leng... Toon meer
Bedrijf heeft geantwoord
I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Contactgegevens
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Nederland
- support@hooksneedles.com
- hooksneedles.com
4,0
Goed
424 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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2nd box received
Good morning, I absolutely enjoyed my first box and would give it a high rating. The second box I received is extremely disappointing none of those projects I would use. The yarn was beautiful, but the projects not so much. I will have to consider if I will continue this subscription.
14 januari 2025
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your feedback! We’re delighted to hear you enjoyed your first box and loved the yarn in your second. We’re sorry to hear that the projects in your recent box didn’t meet your expectations.
We want to make sure you’re getting the most out of your subscription, so please don’t hesitate to reach out to our customer support team.
Thank you for giving us the chance to brighten your crafting journey!
Still waiting on the 2 extra skeins I…
Still waiting on the 2 extra skeins I paid for
30 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
We’re sorry to hear you’re still waiting on the extra skeins. Please reach out to our customer support team with your order details, and they’ll assist you in resolving this issue as quickly as possible.
Thank you for your patience, and we appreciate your understanding!
Not excited about the patterns
Not excited about the patterns. I can’t see myself or anyone I know using the end pieces so not excited to try them. Loved the scissors and needles.
12 januari 2025
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your thoughts with us! We’re glad to hear you loved the scissors and needles. We hope that the patterns in your next box will be more to your liking. If you have any concerns or need assistance, please feel free to contact our customer support team—they’ll be happy to help.
Everything was just great!!!
It's so exciting to open a box to see the treasures!! The yarn is gorgeous, the patterns are nicely varied, the needles are high quality. Everything was just great!! Just about finished with my first project!
11 januari 2025
Review zonder uitnodiging
Antwoord van Hooks & Needles
We’re so happy to hear that you’re enjoying your box and your first project! It’s wonderful to know that the yarn, patterns, and needles met your expectations. Thank you for your kind words, and we can't wait to see what you create next!
Fun but frustrated with my subsciption
I received my first two boxes without incident. I am still working on completing the projects and found them to be helpful in learning new techniques. The instructions were clear and the little gifts were nice. The yarn is not the best quality as the it would "untwist" while crocheting and cause stitch issues.
In early December, I decided I wanted to change my subscription to every two months instead of monthly. This was simply based on how busy life can be. Unfortunately, to my surprise, the January box was shipped and I was billed. This is not going to cause financial hardship but it was an unexpected charge none-the-less. Due to this issue, I cancelled my subscription and filled out a survey explaining the reason why.
Overall, if you like the monthly projects it is fun. The issue with being charged and shipped a monthly box even after changing my subscription, caused trust issues with Hooks and Needles.
9 januari 2025
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your experience with us. We’re glad to hear that you found the projects helpful and enjoyed learning new techniques! That said, we’re sorry to hear about the concerns with the yarn quality and the issue with your subscription settings.
We’d like to make this right for you and have requested more information to better assist you. Please look out for an email from our team, or feel free to reach out directly so we can resolve this matter promptly. Your trust is important to us, and we’d love the chance to make things right.
Thank you for bringing this to our attention, and we appreciate your honest feedback.
First box was great! Look forward to many more
Shipping on the box was fast. The projects in the first box are easy for beginners like me and I like that there are also video instructions.
3 januari 2025
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your first box and found the projects beginner-friendly. It's great to know that the video instructions were helpful as well. We’re excited to have you on this creative journey and can’t wait to share many more fun projects with you. Happy crafting!
Didn’t receive my order
I ordered my box 12/15. The last UPS update I’ve had was on 12/21. I’ve reached out to customer service countless times with no response. I gave some grace because of the holidays but the radio silence from the customer service department is deafening. I was so excited to try the knitting box and learn more but I’ve just been left disappointed.
15 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
We’re truly sorry for the delay and for any frustration caused by the lack of communication. Due to the holiday season, we’ve been handling a higher volume of inquiries, and we deeply regret that this has impacted your experience. We’ve sent you an email requesting additional details so we can resolve this for you as quickly as possible. Thank you for your patience, and we’re here to make things right.
So thrilled to be a part of this…
So thrilled to be a part of this committee and sharing experiences and finished projects
6 januari 2025
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your excitement! We’re so glad to have you as part of our creative community. It’s wonderful to hear that you’re enjoying sharing experiences and showcasing your finished projects—it’s what makes this journey so special. Happy crafting, and we can’t wait to see more of your amazing creations!
It was really fun
It was really fun. I got it for Christmas and am really happy I did. I made one of the projects and it was really fun.
25 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for sharing your experience! We're so happy to hear you enjoyed your gift and had fun creating one of the projects. 🎉 It’s always great to know our kits bring joy and creativity into the mix!
Never Received Order
Ordered a set of knitting needles as a gift for Christmas December 10th, it is now January 3rd, never received the item. Responses are minimal to non existent. Formally requested a refund. Frustrated by this company, will NEVER order from them again.
3 januari 2025
Review zonder uitnodiging
Antwoord van Hooks & Needles
We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing this must be, especially during the holidays. Our team has been actively working to address your concerns, and we’ve sent you a response via email regarding your request.
Please check your inbox (and spam folder just in case) for our message so we can assist further and make this right for you. If you still haven’t received it, don’t hesitate to reach out to us directly—we’re here to help resolve this as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the chance to turn this experience around.
Order lost, no follow up
Update: Order did arrive nearly a month after I had placed the order. Never received a response to my email from their customer service, only response was on here. Still will not be ordering from them again.
Original Post:
Ordered an Aluminum Knitting Needle Set with Case that never showed up. I ordered the item on Dec. 6th for a Christmas present. Since this is the busy season, I knew it was going to take a while to arrive. On Dec 20th, the tracking information showed the order in the carriers facility and had been since Dec 14th. I emailed support asking for information. I received a reply saying the carrier had lost the item and if I would like to have the item resent or a refund. I asked to have the order resent and if they could send it express to make up for the time lost. I never received a reply. I emailed again on Dec 27th asking them now to refund the order since I had not receive a reply and I did not hear back, I would dispute the charges on my credit card. I have not heard back and have disputed the charges.
29 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your experience with us. We’re truly sorry for the inconvenience and frustration caused by the delay and the lack of follow-up on our end.
We’ve checked into your order, and we see that it was successfully delivered on December 31st. Our team has also sent you an email to confirm this and ensure everything arrived as expected. Please don’t hesitate to reach out if there’s anything else we can do to make this right or assist further.
Your patience and understanding mean a lot to us, and we sincerely apologize for not meeting your expectations during this busy season.
I would give zero
I would give zero, but you have to give a star.
I sent in an issue on a box I received as a Christmas gift. It only had yarn. No needles, no pattern, nothing. I contacted support and they said I needed an order number. I got it and sent it to them. It has been three days with no response. I have tried to call, no one answers. I have tried chat on their website...two hours with no response. Their website says they can be reached 24/7 that does not appear to be true. They have the WORST customer service and may cancel this subscription. It isn't worth the hassle when something is incomplete and no response on what is missing and when it will be sent. DO NOT ORDER FROM THEM! Save your money for your local yarn shop.
I just got a response through Trust pilot, from Hook and Needle wanting more information. I have sent them three emails, with the issue and pictures with the box only containing yarn, to their support email address. They should look at those and respond to them. They wanted a reference number. I don't know what that is. Is it the order number? Be specific.
23 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your experience, and I sincerely apologize for the inconvenience. We understand how frustrating it must be to receive an incomplete box, and we’re committed to resolving this as quickly as possible.
We’ve already sent a request for more information via TrustPilot and would appreciate it if you could respond to that so we can assist you further. We are experiencing some delays due to the busy holiday season, but we’ll make it a priority to get this sorted for you.
Thank you for your patience, and we look forward to resolving this promptly.
WOULD GIVE TEN STARS
Box 12 replacement was very quickly shipped. I am quite pleased with the service and the new projects.
23 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your amazing feedback! We’re so glad we could quickly resolve the issue with Box 12 and that you’re enjoying the new projects. Your satisfaction means a lot to us, and we’re thrilled to know you’re pleased with our service.
Love the subscription boxes
Love the subscription boxes! The yarn is amazing and the little “gifts” are so nice.
9 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your wonderful feedback! We’re so glad to hear you’re loving the subscription boxes and enjoying the yarn and little gifts. It’s always our goal to make each box special and exciting, so it’s great to know we’re hitting the mark for you!
I ordered the crochet box
I ordered the crochet box, Nov 2. Got almost here then went back because it was damaged. I had to get in touch with them and finally got it was damaged. Had to get in touch again to find out if I was getting it. Took about 3 weeks. I decided to give them one more shot. Haven't gotten my next order yet been 15 days and USPS still doesn't have it. I would not recommend this company at all. I will not order anything else from them.
Jan 2nd still no order. Still hasn't made it to usps. Definitely would never recommend this company. They got in touch with me through what seemed to be automated email. They wanted to give me 20% off my next order as if I'd order anything from them again.
2 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
We are very sorry to hear about the trouble you’ve had with your orders. This is certainly not the experience we want for our customers, and I sincerely apologize for the delays and inconvenience caused.
We’ve sent you an email with more details, as we’d love to make this right for you. As a gesture of apology, we’d like to offer you a discount on your next box to make up for the trouble. Please don’t hesitate to reach out if there’s anything else we can do to assist. Thank you for giving us another chance—we truly appreciate your patience.
A wonderful and joyful experience!
I absolutely love my subscription boxes I have received from them. The yarn is always high quality and beautiful! The patterns are so easy to follow and they include pictures for people like me who are visual learns. I am in love with the crochet hooks... I want one for every size, and my collection is growing with every box!!! And there's always something extra, a special little gift. All in all its a wonderful joyful experience!
12 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your wonderful review! We’re thrilled to hear that you love the yarn, patterns, and crochet hooks. It’s fantastic that the visual instructions are helping you on your crafting journey, and we’re happy to know the extra little gifts are adding to your joyful experience. Your support means the world to us, and we can’t wait to continue inspiring your creativity with each box! 🧶✨
The items were packaged beautifully
The items were packaged perfectly and beautifully. Everything was organized with care and the patterns were lovely and instructions are clear
13 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your lovely review! We're so happy to hear that you appreciated the careful packaging and organization. It’s great to know that you found the patterns and instructions clear and enjoyable. We strive to create a seamless crafting experience, and your feedback means a lot!
The boxes are beautiful
The boxes are beautiful! The products are quality materials! I'm looking forward to being a longtime customer!
16 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your kind words! We're thrilled to hear that you love the boxes and the quality of the materials. We're excited to have you as a customer and look forward to bringing you many more amazing projects in the future!
Great product
I’ve received the first subscription box. I’m so pleased with the quality of the yarn and the instructions that came with it. Thank you so much for such a great product. I can’t wait to get the next box.
28 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your wonderful feedback! We're so happy to hear you're pleased with the quality of the yarn and the instructions in your first subscription box. We can’t wait for you to receive your next box and hope it brings even more crafting joy!
I like the boxes/ always a fun project.
I like the boxes/ always a fun project.
1 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your kind words! We're so glad to hear you enjoy the boxes and the projects they bring. We look forward to bringing you more fun crafting experiences in the future!
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