Mrs. Quilty Reviews 541

I have been getting a Ms Quilty box for well over a year and I absolutely love getting them every month. I look forward to seeing what little gift they put in every month. The quality of the fabric is top quality. The fabric is amazing and very soft. The customer service is amazing. They are so kind and take very good care of their subscribers. I’ve only had one box that I didn’t like at all and they took care of it right away. If you need help for anything they are there to help you. I have had issues with printing patterns and they told me they would be happy to walk me through each step to get them to print to the right size. I absolutely love everything about this company. They have a very satisfied and loyal customer.

I’ve been a subscriber to Mrs. Quilty and I’ve been impressed with quality of products and customer service. When I had an issue with a fabric recently, I received a response within minutes and problem was solved to my advantage just as quickly. Superlative customer service, excellent magazine with patterns and template patterns included. And, the surprise included in each box are always appropriate and of excellent quality. I highly recommend Mrs. Quilty to all crafters.

Great experience.. very quick response to all questions I asked, looking forward to signing up and receiving my first box ... Thank you

The first box I received was very complete and organized. I’ve not gotten very far on it yet but what I’ve done has been a good experience. My one contact with support was a pleasant experience and as a brand new quilter, it was exactly what I needed.

Very kind and professional, prompt in handling my situation. Definitely a good experience.

I had received my first box and had a query. I emailed the suggested address and bearing mind that it was the weekend, I did not expect a response immediately. So imagine my surprise when I received an answer within 10minutes and the problem was resolved equally quickly. Excellent service and thank you.

I "spoke" to the on-line chat which answered my query quickly and effectively.

The customer service from Mrs. Quilty is outstanding!

In small letters, they write that they are a "reoccurring subscription." Then why do they advertise 3 month, 6 month etc.

Their items and fabric are not that fantastic. They are fine, but not worth the buy. I would not recommend.

I ordered a box but decided I wanted to cancel, I emailed them but they sent the box, more of a timing thing. I asked to return but we agreed I would keep the box at half price. I didn’t want it as others in my sewing circle had said it’s poor quality and not worth the amount. On arrival I agreed, each to their own but this was my view. Thought the matter at this point was closed. However , they then took money from my account and sent a second box. I contacted the company and they were quite unhelpful, with comments like I can’t do anything I have to send to another team and it would take time. To me unacceptable, I work in logistics and customer service and I know the processes, this takes minutes not days.
I have made it clear to my sewing buds to stay clear of this company. Looks great in the adverts but the box is very random and nothing to do with what you actually get, e.g they advertised a box with bunnies, like an Easter box, this is not what you get at all.
Once they have you bank details they just kept taking different funds, not ok!

I love receiving my box in the mail. It's something to look forward to and brighten my day. The booklet that comes with it is full color and has detailed instructions. It also includes a link for a video tutorial. I also love the little gifts I get in each box. Lastly, customer service is fabulous!!

Unable to log in to view my subscription as the emails never arrive. Contacted and was told I would hear from technical. Never did. Emailed again and was told not to worry I have a subscription. I wanted to cancel but they ignore those. Got an email saying next box would ship unless I changed date. The links in the email still wouldn't allow me to log on.
They keep sending emails asking how the service was but not actually giving any. Ended up putting a stop on my bank for future payments after the latest payment was taken. Hope the box I have paid for shows up now

Edit: after their reply I have still had no contact. They do keep sending emails asking if I am happy with the service and products but don't respond to replies. They try to sound like they care but still won't deal with the issue

Ordered and received my 1st box, love the fabric and goodies, the free patterns are great for gifts once I have had a ho at making them 😀 looking forward to my next box. 🥰

Joined there club and was expecting patterns and material, and I also ordered additional material. Never recieved the patterns. I signed up for the monthly pattern and material club. Emailed the about the missing patterns and was informed that they could not find my account or if I even ordered anything from there company. If I order something from the company I expect to recieve what I paid for.

I have made two plushies! They are so cute. I am dissappointed with all the instruction photos, they are very hard to see.
I am now cutting out pattern pieces for Benny the Puppy, there is no neck pattern piece. The photos on this pattern are worse then th previous two animals.
I also would like it to explain on the pattern pieces that you are cutting each piece on the sew line or is the cutting line the 1/4" line?

Signed up for the subscription 1st box. Waited just about a month.
Haven't received it yet still waiting, but delivery said it was delivered. I never got the package and the team wanted to knock on every site in my apartment building. Not sure if this is legit and if I will ever get the box or refunded. Immediately cancelled subscription already. I would say avoid the subscription. Very disappointed.

I ordered the multiple patterns for stuffed animals. I have to believe the photos are AI as the pattern doesn’ isn’t capable of making it look like that. The animals are also really small which makes it very small to see such tight seams for a beginner. The instructions are poor, you can’t tell which side of the fabric the picture is, two pattern pieces were named identically, one piece was never addressed on the instructions. Definitely not for beginners.

This is one of the best customer service! Responses were very quick and I had a problem which was resolved without any issues. Highly recommend and the patterns are awesome. I haven’t sewn my first box yet, but looking forward to it.

(1) The most important to me is that you always receive a quick response, if nothing but to say that they will assess the problem and get back to you.
(2) Actually assessing the problem and giving a great suggestion for solving the problem.
(3) Taking time to actually finding out what the problem was if any.

I personally do not quilt, but my mother in law does, and she's getting up there in age. I was looking for something that would engage her and keep her busy doing something she likes. I ordered a subscription box sent to her, but then emailed to ask if the fun stuff (the notifications and pattern emails) go to her. I got a real live person responding and within 30 minutes on a weekend! I was NOT expecting such quick and personalized care. If their boxes are like their customer service, this company is a slam dunk!