Have just taken out first subscription. Received this very promptly and also dealt with my query regarding missing out on some patterns which should have been sent as well. Received this by return.... Toon meer
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I had received my first box and had a query. I emailed the suggested address and bearing mind that it was the weekend, I did not expect a response immediately. So imagine my surprise when I receive... Toon meer
I love the packaging and the fact that you could keep all your stuff in the box and stack them. I like being organized. Instruction book is awesome and being in color makes it easy to take a quick l... Toon meer
The first box I received was very complete and organized. I’ve not gotten very far on it yet but what I’ve done has been a good experience. My one contact with support was a pleasant experience and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Contactgegevens
Nederland
- support@mrsquilty.com
- mrsquilty.com
4,5
Uitstekend
546 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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The customer service representative was…Amelia
The customer service representative was extremely patient, kind and helpful. She understood my difficulty with technology and allowed me to describe the page on the website I was looking at instead of insisting that I send her a screenshot (which I don't know how to do). Best customer service experience I have ever had!
7 september 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there!
We believe in making sure every interaction is as easy and stress-free as possible, and it’s wonderful to know that our representative was able to help you in a way that worked for you.
Your feedback truly means the world to us!
I must say one of the best experiences…
I must say one of the best experiences I’ve had with Mrs. Quilty, is the customer service. It stands above any other company I’ve dealt with. They are quick to respond to your questions or concerns, they are very kind, and they know their product.
I absolutely love the materials. Some are a little different than what I’d choose, but the projects always look amazing when I finish.
3 september 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Tami,
Thank you so much for your glowing review!
We’re absolutely thrilled to hear that our customer service team has made such a positive impact on your experience – we truly strive to be as helpful and responsive as possible. It's awesome to know you’re enjoying the materials, even when they encourage you to try something a little different!
The customer service is wonderful
The customer service is wonderful. Their response to a problem I am having with sewing one of their projects was very quick. She is working me through various steps to see what I am doing wrong.
4 september 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Charlotte,
We’re delighted to hear that our customer service team was able to assist you promptly and guide you through the steps to resolve the issue with your project. We're always here to support you and make sure your quilting experience is a success! Happy stitching 🧵
Mrs. Quilty Customer Service Team
My subscription box was delayed in the mail for some unknown reason. After waiting a couple of weeks I contacted Mrs. Quilty. Their customer service team was by far one of the best I’ve encountered. They were helpful, reassuring, and responsive to my concerns.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Stacey!
We're so sorry your box was delayed, but we're thrilled to hear that our customer service team could help ease your worries. We always strive to provide the best support, and your kind words mean the world to us! 😊
We’re excited for you to dive into your next project, and if you ever need anything, we’re just a message away.
QUALITY CUSTOMER SERVICE
This company has surpassed my expectations with their customer service support. I was worried that I would have problems communicating via email but they are very quick in replying and and always available to help. I love the products and their customer service.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello there!
We're absolutely thrilled to hear that we've put your worries to rest and provided such quick and helpful service. It’s all about ensuring you feel supported and excited about your quilting journey!
Issue Easily Resolved …
I had an issue to address and contacted Mrs Quilty! The representative was so nice and so helpful in resolving my issue! I wish all services had such wonderful customer service! I love my monthly boxes and look forward to more projects!
27 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Christina,
Thank you so much for your kind words! 💕
We’re so happy to hear that we could help and make things right for you. It’s always our goal to provide the best customer service – you’re part of the Mrs. Quilty family, after all!
We're thrilled you're loving your boxes, and we can’t wait to see what creative projects you’ll be working on next.
Antwoord van Mrs. Quilty
Hey there!
We’re always here to provide the information you need, quickly and easily. Let us know if there’s anything else we can help with – we’re just a message away!
Quick answer
Quick answer, even replied after normal work hours! Helped me find the answers I needed to finish my quilt project.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Gail,
We’re so glad we could help, even after hours! 🕒
It’s all about making sure you’re able to finish those beautiful quilt projects without a hitch. Happy quilting!
Very helpful customer service and quick…
Very helpful customer service and quick response. I love learning new things each month with my new box.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey Casey!
Thank you so much for your kind words! We're thrilled to hear that you've been enjoying your quilting journey with Mrs. Quilty.
We love helping our customers learn and grow their quilting skills, and it's wonderful to know that you’re loving each new box and the surprises it brings.
I was able to share Mrs
I was able to share Mrs. Quilty subscription to a friend who recently lost her husband to cancer. She is so EXCITED to have something to look forward to each month. She even calls me when she gets her box. It brings a lot of joy to those who are grieving.
4 juli 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Cheryl,
Thank you so much for sharing such a beautiful and heartfelt story. We’re deeply touched to know that Mrs. Quilty has brought some joy to your friend during such a difficult time 💖 It’s amazing that you’re able to gift her something to look forward to each month. It warms our hearts knowing she’s excited to receive her boxes and share the experience with you.
I just got my 5th box and I am…
I just got my 5th box and I am thrilled. The material is so beautiful! I love the gifts they send and it is always a nice surprise.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hey there!
We’re thrilled to hear that you're loving your 5th box! It’s great to know the materials are as beautiful as expected, and we’re thrilled you’re enjoying the surprise gifts too 🎁
We can’t wait to keep inspiring your quilting journey with more gorgeous goodies.
Happy stitching!
Learnig to quilt is fun! Don't let things scare you, easy to do!
My experience was I thought was excited, but I was appreciative of the videos that demonstrated technical problems that I might arise, as I started I relized my childhood experience was in this great beginners project, made it fun even when I saw my work not coming together, I had patients and then things started to be fun!
20 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Maria,
Thank you so much for sharing your experience.
We're glad the videos helped you with any technical challenges you encountered along the way. It’s amazing that you stuck with it, and we're thrilled to hear that you’re having fun despite the bumps along the way.
Quilting is all about patience and creativity, and it sounds like you're embracing both! 🎉
Customer service was second to none
Customer service was second to none - so attentive and, over a weekend, as well. Very much appreciated, and I was able to continue with my project.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi Sheila,
We're delighted to hear that our customer service made a difference for you, even on the weekend! 😊 We’re thrilled you were able to keep going with your project without a hitch.
Happy quilting!
They have great customer service
They have great customer service. We had a little hiccup on my latest box received and they were very helpful getting things straightened out for me. Their fabrics and tools are of great quality. I'm very happy with my subscription.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello,
Thank you for your wonderful feedback! We’re so glad we could help smooth out that hiccup with your latest box.
It's awesome to hear you're enjoying the quality of our fabrics and tools – we work hard to make sure everything is top-notch for you!
I am very happy for being part of Mrs Quilty!
I am very happy for being part of Mrs. Quilty group! I had to find out why I was getting the same pattern each month and then I got the most wonderful person that straighten out the whole issue! I now have my patterns and I love them all so Thank you for your professional help with this one.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hello Denise,
Thank you so much for your kind words! We’re so glad to hear that everything has been sorted out and that you’re happy with your patterns. It’s great to know that our team was able to help resolve the issue to your satisfaction!
friendly and helpful
This company made an almost immediate response to my situation. They continued to provide very friendly and helpful service until the issues was resolved to my satisfaction.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi Charlotte,
Thank you for sharing your experience. We're so happy to hear that we could quickly address your situation and provide the friendly, helpful service you deserve 😊
If you ever need anything in the future, don’t hesitate to reach out. We’re always here to help!
I love the boxes I’ve received so far
I love the boxes I’ve received so far. I asked a question it got answered right away
11 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi there,
Thank you so much for your feedback. We're thrilled to hear that you love the boxes and that we were able to assist you quickly 😊
We’re always happy to help!
I was getting overwhelmed with my…
I was getting overwhelmed with my volunteer work and felt like I needed to put a stop to my Mrs. Quilty boxes for a few months. Somehow i missed this next box and was too late to stop it. Not only were they super nice about my reason to pause (cat rescue) they gave me 50% off.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi there,
Thank you for sharing your experience.
We completely understand how busy life can get, especially with such a meaningful cause like cat rescue 😊 We're so glad we could offer some support and help ease the situation with a discount.
We're here for you, and we appreciate all the amazing work you're doing!
Outstanding customer service
Great quality items and outstanding customer service
8 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi there,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the quality of our items and our customer service. Your satisfaction means a lot to us!
It was fun getting my first box
It was fun getting my first box! The fabrics are so pretty and the instructions are easy to understand.
I love that I can use the booklet (yes a real printed out one!) And the video to see what i need to do.
The response when I ask a question/email is fast and personal.
I have just started my first project....when I get it done I'll post a picture. My struggle is the fabric is so pretty I don't want to cut it! Lol
I'm super excited to learn more about actual quilting...I've made a few blankets over the years but just sewed them like a garment and never understood how to actually quilt!
9 augustus 2025
Review zonder uitnodiging
Antwoord van Mrs. Quilty
Hi Kim,
Thanks so much for your lovely feedback! We're so glad you enjoyed your first box and found the fabrics and instructions easy to use. We love that you’re finding the booklet and videos helpful!
Good luck with your first project – and we totally get the fabric dilemma! 😄 We’re excited to see your finished piece when it’s ready.
If you need anything, don’t hesitate to reach out. We’re here to help.
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