I recently signed up for the knitting only box and was excited to receive my first order. On signing up I was also to receive a free welcome pack of digital content which included some free p... Toon meer
Bedrijf heeft geantwoord
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This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny... Toon meer
Bedrijf heeft geantwoord
Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & leng... Toon meer
Bedrijf heeft geantwoord
I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Contactgegevens
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Nederland
- support@hooksneedles.com
- hooksneedles.com
4,0
Goed
424 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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very easy to interact with site
The site was very easy to navigate and informative. I haven't received my first box yet but I have received my ebook downloads. The projects look very practical and interesting. The color yarns chosen for the first box are attractive and there are free knitting accessories in the box.
5 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your experience! We’re so glad to hear that you found the site easy to navigate and informative. While you’re waiting for your first box, we’re happy to know you’ve received the ebook downloads. It’s great to hear that the projects and yarn colors look appealing to you, and we hope you’ll enjoy the free knitting accessories too. We can’t wait for your box to arrive so you can dive into your new projects!
Love hooks and needles subscription…
Love hooks and needles subscription boxes. I get excited when I know it’s on its way to me wondering what project I will get to do next, the instructions are crystal clear which is great for someone who has only just learnt to crochet in the last year. The free gifts are always so useful and the quality of the yarn is amazing.
7 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your wonderful review! We’re thrilled to hear that you’re excited for your boxes and enjoy discovering new projects each time. It’s fantastic that the instructions are clear and helpful for your crochet journey, and we’re glad you’re loving the yarn quality and free gifts. We can’t wait to continue supporting you in your creative adventures!
A Subscription Worth Your Time
Hooks and Needles knitting subscription is a great box. The yarn is of excellent quality, the booklet has interesting and helpful tips as well as easy to follow patterns in a variety of skill levels, giving options to the beginner as well as the advanced knitter, and the extra accessories are a fun surprise. The flexibility in having tour box delivered as frequently or as little as you desire is helpful to any budget. I would highly recommend this box to any knitter. (They have crochet boxes, too.)
20 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your fantastic review! We’re so glad to hear you’re enjoying the yarn quality, helpful tips, and variety of patterns in each box. It’s great to know that the flexibility of the subscription works well for you, and we appreciate your recommendation to others. We’re excited to keep bringing you fun surprises and creative projects!
Loving my knitting monthly subscription
Loving my knitting monthly subscription! Having different difficulty options gives me a challenge and has made me a better knitter.
It has made me a better
9 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your wonderful review! We’re so glad to hear that the different difficulty options are helping you grow as a knitter. It’s great to know you’re enjoying the challenge, and we can’t wait to continue providing you with fun and rewarding projects!
I love this monthly subscription…
I love this monthly subscription because it give you 3 projects beginners intermediate and advanced and I'm intermediate. The Directions are easy to follow plus it has pictorials And it to show you what the project looks like at each stage. Good job hooks and needles.
9 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for your amazing review! We’re so glad to hear that you’re enjoying the variety of projects and the clear, easy-to-follow instructions. It’s great to know that the pictorials are helping you as you work through your projects. We truly appreciate your feedback and are excited to continue bringing you fun and rewarding challenges!
You get a delightful crochet and/or…crocet and knittingg subscription
You get a delightful crochet and/or knitting box every month filled with beautiful yarn and patterns, the tools to make them as well as a wonderful surprise. I’ve been with them for a year and can hardly wait for the next box
9 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your lovely review! We’re so happy to hear you’ve been enjoying the boxes for a year now! It’s wonderful that the yarn, patterns, tools, and surprises have made each box special. We can’t wait to keep delivering exciting projects for you!
Very disappointed with the contents or…
Very disappointed with the contents or lack of them!
I bought this for my daughter. Took forever to get to the uk. I found customer services not helpful at all. They ignored my last message!
This subscription is not worth the value you say. Sorry to say but this is going to be cancelled.
Look at social media - Facebook. Lots of disappointed people.For example same booklet different crochet instructions, how is that possible? Also with the wool given the headband will only fit a baby's head! Please refund, this box is not worth what I paid what you think it is worth. Take a look at crochet society in the uk, the subscription boxes they make are amazing.
5 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
We’re sorry to hear about your disappointment and the issues you’ve encountered. Your experience is important to us, and we want to make things right. We’ve sent a request for more information to better understand and address your concerns. Alternatively, please feel free to reach out to our team so we can assist you directly. We’d love the opportunity to help.
Great communication!
I just joined hooks & needles and needed information on gift subscriptions. They sent me an answer immediately, and also sent other info, that was very helpful. I am looking forward to enjoying future kits.
3 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for sharing your experience! We're delighted to hear that our team could assist you promptly and provide helpful information about gift subscriptions. We're excited to have you as part of the Hooks & Needles community and can't wait for you to enjoy the upcoming kits. If you have any other questions, we're always here to help!
This is the 4th request for a review
This is the 4th request for a review. I have not received my order yet....... (ordered Nov10th-24).
1 december 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for bringing this to our attention. We're sorry to hear that your order hasn’t arrived yet. To help us investigate further, we’ve also sent a request for more information. If you need assistance with tracking your package in the meantime, please don’t hesitate to reach out to our customer support team. We’re here to help and ensure your order reaches you as soon as possible!
I love learning to do something new
I love learning to do something new, with that said i struggled a little bit. Writing instructions are hard for me, so thankful for the videos :). My first square is not real a a square lol… but practice makes better
20 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your experience! We’re so glad to hear that you're enjoying learning something new with us. It’s great to know the videos have been helpful! Don’t worry about your first square—it’s all about practicing and having fun along the way. You’ve got this!
always keeps me excited
always keeps me excited! The wool is soft and a dream to work with, and those little scissors were such a fun surprise. Sometimes tricky, always rewarding—looking forward to the next box!
27 november 2024
Antwoord van Hooks & Needles
Thank you so much for sharing your experience! We're so glad you love the wool and enjoyed the surprise scissors—those little touches make all the difference. We’re excited to keep bringing you rewarding projects. Happy crafting, and we can't wait for you to dive into the next box!
I am not sure that they have actual…
I am not sure that they have actual customer service. I have not received my first box and according to my tracking number it never was picked up. I have had a "we promise to look into it" and a request for my address again. You also cannot get a person on the phone since all times are outside their normal customer service number. I have called morning, afternoon, evening, weekdays and weekends. Nothing works. I am very frustrated. I honestly thought this would be fun but it isn't headed that direction.
26 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
We’re truly sorry to hear about your experience and the frustration this has caused. We understand how disappointing it must be to deal with delivery issues, and we apologize for any inconvenience this has created.
Our team has sent you an email with a resolution to help make this right as quickly as possible. Please don’t hesitate to reach out if you have any further questions or concerns—we’re here to assist you.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Love the box!!!!!…
Love the quality and detailed instructions.
22 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your kind words! We're so happy to hear that you love the box and appreciate the quality and detailed instructions. Your satisfaction means a lot to us, and we’re glad we could provide something you enjoy!
I would give it zero stars if I could
UPDATE: it is Nov 22, the company Said they'd look into it, they did finally respond to an email but there has still been ZERO progress with the orders or any sign of anything shipping.
I would give it zero stars if I could. It has been 6 weeks since my initial order, and they have already charged me for the second box. But I have NEVER received a single box. When I originally reached out to customer service, they said the carrier lost the package (marked as never even received by carrier on the tracker) and that they issued a replacement. That replacement ALSO never made it to the carrier according to the tracker. I have tried MULTIPLE times since to reach out to customer service and have been completely ignored. I have tried the live chat and no one responds for hours, if ever. There are zero email replies since the original. I got a single automated email that delivery volume is high and to give it a couple more business days. I cannot give more than 2 months worth of business days to receive a monthly subscription. I have received many emails asking me to rate both boxes that I haven't seen. I tried to even respond to one and rate it 1 star because it never arrived just to find that they only post their 4 and 5 star reviews to their website which screams total scam. I had been so excited for this box, but this is the absolute worst experience I have ever had with a company.
1 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
We are truly sorry for the experience you've had, and we completely understand how frustrating this must be for you. This is absolutely not the level of service we strive to provide, and we deeply apologize for the inconvenience. We’ve sent a follow-up email and are urgently investigating the issue with the carrier to resolve this as quickly as possible. We understand how important this is to you, and we are committed to getting this sorted. Thank you so much for your patience during this time, and we will keep you updated with any new information.
Absolutely perfect!
Amazing subscription service for crocheters and knitters alike! Awesome quality tools and yarn with really simple instructions to follow for all skill levels. I’m really enjoying my first box and can’t wait to see what comes in the future!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your wonderful review! We’re so happy to hear that you’re enjoying your first box and that the quality and instructions are working well for you. We can’t wait to continue surprising you with exciting new projects in the future! 😊 Happy crafting, and thank you for being part of the Hooks & Needles community!
Negative Stars.
Negative Stars.
Couldn’t access my account to get the account details I needed. Their website wouldn’t send the emails they said you had to receive in order to receive the login code.
So, no access to my own information and billing. It’s like they took my information hostage, refusing me access.
They did not assist in getting me into my account.
So I emailed them BEFORE my next billing date to have it cancelled.
They ignored me. They knew it’d auto bill so they weren’t concerned about taking my money to add to their pocket for nothing.
I had to go through my bank to have any action.
Feels scammy and I’ll never do it again.
10 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you experienced accessing your account and that our communication didn’t meet your expectations. We understand how frustrating this must have been, and we genuinely want to make it right.
Our team has reached out to request additional details to help resolve this matter and ensure that your account reflects your needs. Please know that we’re here to assist you every step of the way and restore your trust in us. Thank you for giving us the opportunity to improve your experience.
No package, no money, no answer from support
Absolutely the worst experience ever. My order was never delivered because they incorrectly entered my address. It’s been two months, and I’ve been writing to support with no response—seems like a dummy email that no one reads.
I can’t comment on the quality of the package, but be prepared to say goodbye to your money if any issues arise because their support simply doesn’t exist.
8 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
We’re truly sorry to hear about the trouble with your order and the frustration it’s caused. That’s definitely not the experience we want for any of our customers. If you could please send us an email directly, we’ll make it our priority to look into this and get things sorted out for you as quickly as possible. Thank you for allowing us the opportunity to assist and make things right.
It was absolutely beautiful
It was absolutely beautiful. The wool is so soft and easy to work with. I love the little scissors that came with it… what an amazing and unexpected surprise! I can’t wait to see what treasures my next box contains!
7 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
Thank you so much for your kind words! We're so glad to hear you loved your box, and we’re thrilled that you enjoyed the soft wool and the little scissors! We always aim to add a touch of surprise, and it’s great to know it made your experience even better.
We can’t wait for you to discover what’s in your next box—thank you for being part of the Hooks & Needles family!
The yarn is amazing I’m really picky…
The yarn is amazing I’m really picky with yarn and how it feels but it’s soo nice and soft
7 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
So glad to hear the yarn hit the mark! We know how important the right texture is, and it’s awesome that you’re enjoying how soft it feels. Thanks for sharing your feedback, and happy crafting!
I’m obsessed
I’m obsessed! This is the best subscription box ever!
1 november 2024
Review zonder uitnodiging
Antwoord van Hooks & Needles
How wonderful to hear you're obsessed! 🧵💖 We're thrilled that our subscription box has found a special place in your heart. Thank you for being part of our community—each project we create is with members like you in mind!
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