Hope & Ivy Reviews 

Beautiful dresses but unfortunately I had to return them. However, customer service is excellent and they couldn’t have been more helpful.

Fantastic customer service and would definitely recommend. Had a slight issue with one dress I ordered and they have been very helpful with my refund.

Returned item 3 weeks ago - I’m aware hope and ivy have received item - as per T/C advices co tact after 10 days if you have not been acknowledged- so I emailed no response - emailed again no response this is not good enough- I have purchased many items from you - however you returns are very disappointing I will not be ordering again. Please have the curtesy to acknowledge emails . Denise Phipps

Bought a dress and could not be happier. So well made, beautiful attention to detail and great delivery times to Australia. I asked customer service for some additional support and they went above and beyond to fulfill my request. Could not recommend more.

Ordered 2 dresses for my son's wedding which arrived the next day. Both beautiful and brilliant quality. Had to contact customer services who rectified my query the same day. Couldn't fault them.

I needed to return a couple items but my dpd tracking card kept saying it was incorrrect so I contacted hope & ivy’s customer services and I was helped the next day, with my refund being processed really quickly. So happy with my experience!

First time order from Hope & Ivy. I loved the dress but unfortunately not quite the right size for me. Team were great at sorting out my refund so a massive thanks to them. I will continue to order to find the sizes to fit me 😊

Ordered 3 dresses, all faulty.
However I received great customer service. Delivery time very quick. Messages responded to promptly and issued dealt with.

These are some of the most beautiful dresses, really good value for money! I had a few questions before purchasing and the customer service team were really helpful. Will definitely be coming back to buy a dress for my next event!

Bought 3 dresses for an overseas wedding and kept ‘The Xena ‘ for a bargain price (in the Sale) . Felt amazing to wear and had lots of compliments- I knew no other guests would have anything similar (from the usual high street brands).
There was a slight delay on refund with the 2 dresses returned ( caused by dhl I might add) but the owner and Shay were fantastic when I contacted them and the refund arrived asap thereafter. Looking forward to my next special event to buy from Hope and Ivy again.

Beautiful dress (odd sizing though) but absolutely horrendous customer service. I had to return the dress and despite countless emails, a message on Facebook and a post on their page I’m still waiting for a response. Two weeks later and no confirmation email to say the dress has been received and no refund. The contact number posted on here by Hope and Ivy is dead and another one I’ve found online goes straight to answer machine. Very disappointing and will not be buying from them again, especially as you still have my money and the returned dress!

I have only ordered from here once but based on that I love this company. I ordered two dresses, one of the dresses; unfortunately due to my pear shape and the style of the the dress, the size I ordered (usual 8) did not fit but was such a beautiful dress. Thankfully the other dress I ordered (in a size 10 as that was all that was available) fit so well and is such good quality material and well made. I wore it for a recent wedding abroad and got so many compliments. In sending the other dress back I had to contact Hope and Ivy as there was an issue with updates on my return to them via DPD. They handled my queries so well and refunded the amount almost immediately. I will definitely be ordering from here again I just need another invite to somewhere special enough to wear one :)

Bought from Hope & Ivy for the first time; absolutely loved the dress but I'd got in the wrong size, my fault. Subsequently order the correct size. Good communication and processing of the return. Had so many compliments on the dress, very delicate and pretty. Will definitely buy again. Thank you, Shay.

Incredible customer service every time! Such a lovely company - huge thanks once again to Saffron for her help with my orders:-)

I ordered a few dresses which are beautiful and of good quality, and my order arrived promptly. I had a small issue with my order which was rectified really quickly and politely by Saffron - excellent customer service. Will definitely order again :)

Nice dresses but very weird sizes - size 14 to small but size 16 too big.
Very long process when comes to returns/refunds. You must be patient unfortunately and probably you would have to chase it.

Found a lovely dress as I ordered a good few to try. Kept 2 and returned the ones I never wanted….. still waiting refund it has been signed for and tracking but they still mess about with a refund over £190…. That’s £190 I would be spending on my kids new school uniforms. Ethically it’s disgusting the fact this seems to be the case for so many. Horrendous company to get hold of wait for email reply’s for days! Shocking…. If your going to buy from them don’t buy direct buy through asos or other stockists …. If your ok with the fact they have a track record of not processing refunds or telling people it’s out of their hands… I’m going to get in touch with the consumer watchdog as it’s disgusting.

I now own two dresses from Hope & Ivy (the mila and the Annalise), both really pretty.
I bought one size bigger than the mila when buying the Annalise, due to the satin fabric, which turned out perfectly.
I ordered my dress monday, and it arrived wedensday morning. All taxes paid as promised. Only downside is the cost of delivery which is a bit steep if you need to return something. Overall very happy!

Absolutely love my dress! Bought for a wedding and received so many compliments on it. Excellent service and quick delivery - I will definitely be buying from here again!!

Beautiful dress but had to send it back as it was far too long, my complaint is their refund procedure it takes far too long to get your money back and also frustrating as you cannot speak to anyone, this has put me off ordering from them again unfortunately