I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Toon meer
Bedrijf heeft geantwoord
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Toon meer
Bedrijf heeft geantwoord
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contactgegevens
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Verenigd Koninkrijk
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Uitstekend
297 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great service
Great service, quick postage and very helpful in assisting me to choose the right product (cable for my ebike external battery).
16 april 2024
Antwoord van Horizon Micromobility
Hi Jamie,
Thaks for your review 😀
Antwoord van Horizon Micromobility
Hello - thanks for leaving a review. Happy to hear you're back on the road 😀
Really friendly
Really friendly, great offer, fab communication!
Wish they were based a bit closer. :)
19 april 2024
Antwoord van Horizon Micromobility
Hi Kat,
thank you for the kind review - we're not that far away.... just the other end of the A4.
Enjoy your Estarli 😀
Tread carefully.
Update of this review following a subsequent purchase. Their banner headline of guaranteed no quibble returns is not true and willfully misleading. I'd recommend avoiding a company prepared to mislead in this way, or at very least be aware of the small print and ignore the bigger boasts.
A stockist of wide range Bosch ebike accessories. Quick delivery and despatch of a part that my local ebike dealer would have had to order in.
Update re reply - You have a large banner saying 'no quibble' on the product page, then you reply that small print means you're not quibbling. What a joke! Make the banner clear that t&c's apply to no quibble, and I'll remove this review. In the meantime just accept that you're misleading people. Subject to terms of course!
8 april 2024
Antwoord van Horizon Micromobility
Thanks for updating your review regarding our "no quibble guarantee". No quibble means that customers can return items within 30 days without having to provide an explanation. The goods must be new and unused and in a re-saleable condition. No quibble doesn’t mean that customers can return the items for any reason they choose. So it doesn't allow customers to break the seal on boxes, fit components and then return them - in this case the goods are then not new, unused and re-sellable. Our full terms and conditions are stated on the website and on the particular item you purchased we also added extra details so that as much information as possible could be provided to you before purchasing the item.
Great service and communication
Great service and communication. Questions answered promptly. I asked for a different colour after I’d placed the order and told it was as no problem. Bike turned up in the allocated time.
Would definitely recommend this company.
Thank you
3 april 2024
Antwoord van Horizon Micromobility
Hi Jamie,
Thank you for leaving a review. Enjoy your new Tenways e0bike
All the best
The Customer Services Team
Excellent service from Matt
Excellent service from Matt, the CGO600 Pro was already assembled and waiting for my test ride. I was not disappointed. Well worth the 400 mile round trip.
8 april 2024
Antwoord van Horizon Micromobility
Hi David,
Thanks for your review and thanks for travelling so far to visit us. We're glad to hear that you're happt with the service provided.
All the best
The Customer Services Team
Good service
Good service even though there was a delay from the manufacturer they kept me informed so wasn't worried.
18 maart 2024
Antwoord van Horizon Micromobility
Hi Michael,
Thanks for leaving your review. We hope you visit ourwebsite again in the future.
Fast delivery,no quibble replacement…
Fast delivery,no quibble replacement when I made an error in ordering. Will use these guys again
18 maart 2024
Antwoord van Horizon Micromobility
Hi Chris,
Many thanks for your review - enjoy your Bosch purchase :)
Great price.
Great service and response about late delivery and good will offer. (due to Brexit customs check's)
Best price compared to several other online stores.
Will deal with again for similar consumales.
18 maart 2024
Antwoord van Horizon Micromobility
Hi Keith,
Thanks for taking the time to leave a review for your recent purchase.
Easy purchasing process
Easy purchasing process, quick to respond to any queries, updated progress throughout.
18 maart 2024
Antwoord van Horizon Micromobility
Hi David,
Many thanks for your review - enjoy your new Kiox 500 display
Highly recommended thank you and fast…
Highly recommended thank you and fast delivery 10/10 5*****
18 maart 2024
Antwoord van Horizon Micromobility
Hi John
Many thanks for your review
Extremely fast delivery
Extremely fast delivery, well packaged, good price. Very happy with the service provided by this company.
15 maart 2024
Antwoord van Horizon Micromobility
Hi Paul,
Thank you for leaving us a review, we look forward to you ordering from us again in the future.
Fast delivery and great communication.
11 maart 2024
Antwoord van Horizon Micromobility
Hello,
Thank you for your review, glad your order arrived quickly
Very helpful chat line
Very helpful chat line, useful suggestions and support and excellent product delivered quickly. Great prices !!
11 maart 2024
Antwoord van Horizon Micromobility
Hi Aaron,
Thank you for the review, happy to hear you're happy with the service provided.
All the best
The Customer Services Team
Arrived on time and in good condition item was as ordered very happy.
Arrived on time and in good condition
27 februari 2024
Antwoord van Horizon Micromobility
Many thanks for your review. Hope to see you again :)
Antwoord van Horizon Micromobility
Hi
Many thanks for your review
Excellent product an definitely suites…
Excellent product an definitely suites the equipment fitted to
19 februari 2024
Antwoord van Horizon Micromobility
Hi John,
thank you for taking the time and leaving a review
All the best
The Customer Services Team
Efficient and effective service at…
Efficient and effective service at responding to my questions and needs. They sent the appropriate order very quickly.
13 februari 2024
Antwoord van Horizon Micromobility
Hello,
Thanks for your review.
Great service and prompt delivery
6 februari 2024
Antwoord van Horizon Micromobility
Hi Jayne,
Many thanks for your review
All the best
The Customer Services Team
Great web site
Great web site which help me understand the parts I needed which then arrived the next day. An easy 5 stars.
5 februari 2024
Antwoord van Horizon Micromobility
Hi Matthew,
Thanks for your review, nice to hear you founnd the website easy to use.
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