Hosting Ireland Reviews 

As soon as I got on top of matters .. as soon as I left them a great review...then everything goes pear shaped. Customer Support and back up becomes pretty dismal.
Does anybody know of a stress free internet company to deal with in Ireland?

We were very pleased with the support provided by the Hosting Ireland team. Our issue was reviewed on the same day, and we received regular updates throughout the process, keeping us informed of the progress. The issue was successfully resolved the following day. Communication with the team was efficient, professional, and responsive, and we were very impressed by the speed and quality of the customer service.

Support always great when I have any questions they go above and beyond. Great service. highly recommended

Dean working the customer service phone is the best, very patient and profesional!

I have been with Hosting Ireland for 5 years with 3 different businesses.
Their service is simply superb!
My latest interaction with Stephen saw him take proactive action to assist me in consolidating my services and saving money.
Excellent!!

Hosting Ireland managed to turn what should have been a routine spam handling event into what appears to be a serious mailbox integrity failure. After our email account was flagged for outbound spam, which we accepted and understood, we expected temporary restrictions, suspension, rate limiting, or some form of investigation. What we did not expect was to log in and find that roughly six months of historical sent mail had disappeared immediately after the account was restricted. The timing of this is what makes it especially concerning.

This was not user error. No one deleted these emails. No purge was initiated, no mailbox cleanup rules existed, and no local mail client retention policy was in place that could explain a sudden and selective loss of historical sent data. Yet the immediate response from Hosting Ireland was to insist that we must have deleted them ourselves.

From a technical standpoint, that explanation made very little sense. The issue only appeared after the account was flagged and locked, which strongly suggests something happened during or after their anti-spam enforcement process. Whether this was a mailbox index corruption issue, an IMAP folder state inconsistency, a backend mailstore rollback, or some kind of server-side automation affecting mailbox metadata, it was clearly something that warranted investigation rather than immediate blame shifting.

What made the experience significantly worse was the complete lack of technical competence from support. IMAP activity, deletion events, folder state changes, or checking whether any backend processes had affected mailbox consistency during the restriction, the response was essentially to dismiss the issue and repeatedly claim that we had deleted the data ourselves. It felt like there was no real understanding of mailbox architecture, synchronization behaviour, or even basic forensic troubleshooting.

To make matters worse, after what appears to have been a provider side issue that coincided exactly with their spam flagging action, they then had the audacity to charge us to restore the missing emails (which hasn’t commenced yet). Charging a customer to recover data that disappeared immediately after an account level intervention by the provider is extremely difficult to justify.

If your business depends on email continuity, mailbox integrity, and support staff who can actually investigate technical issues rather than defaulting to blame, this was an incredibly poor experience. An account being flagged for spam is one issue. Historical sent mail disappearing immediately afterwards, followed by denial, poor technical handling, and a paid restore request, is something far more concerning. Very disappointing.

Done the complete opposite to what me the customer asked them to do .
Disappointed to say the least with hosting Ireland they have gone down hill in the last 2/3 years .
I have lots of domain names paid for some till the end of 2026 and some guy called Aaron notified me today that he cancelled all 70 domain names .
Not acceptable .

They billed me for years without providing a service. I'm not very familiar with online hosting and how it all works but these guys really take advantage of that. They billed me monthly for a service they didn't actually provide. Of course their terms and conditions have it all wrapped up and protect them. I don't know how they sleep at night.

I would be very careful using Hosting Ireland. My experience has been extremely frustrating.

I had an issue involving a domain name change/registration process. I provided the information requested, but the ticket appears to have been closed without the matter being resolved. The domain is now in an expired/redemption status, and I am being told I may have to pay a large fee to fix it.

I also spoke with a support agent named Declan, and the call was very poor. I did not feel I was given a fair chance to explain the issue, and the tone of the call was angry and unhelpful.

At this stage I am trying to get written clarification on what happened, why the ticket was closed, and why I am being asked to pay more when the original process was not completed.

Based on my experience, I would not recommend them.

I've been a customer for over 10 years, but transferring domains out has proven unnecessarily complicated. While EPP codes should be easily accessible via a simple link click, this doesn't work for all domains. Instead, you're forced to create support tickets and submit multiple requests. It feels like a deliberate tactic to discourage customers from moving to more affordable providers. Their .ie domain pricing is particularly excessive, which is why I'm looking elsewhere.

Only just signed up with them, I'm having so much trouble trying to link domain to my website, communication is very poor, they take days to respond, then they ask you the same thing that they previously asked, so you repeat what you've already told them and give information that you have already provided. I'm just going round in circles here, literally feel like bouncing my head off of a brick wall (not literally). I feel like I've made a massive mistake choosing hosting Ireland.

The help and support that Hosting Ireland gave me when I was having a sub domain issue was brill most especially Dean who screenshared and sorted the issue. Thanks Dean for coming to the rescue when I was having a mild breakdown. 10 out of 10

Used them for like 4 years. They were OK initially, their prices were good.

However I bought a new domain and it's actually absolutely garbage. Every single time I try to update my DNS settings it says that my domain is not pointing to the nameservers (when I didn't even change my nameservers and when I look at it, they are in fact pointing to their nameservers).

And when I try change the nameservers, I get this error "An issue was encountered while updating the domain nameservers. Please contact support."

Then, their support takes 2 business days to reply and we go back and forth over the days. By that time, I've lost so much traction that I could've gotten if I used literally any other domain provider in existence

Also, If you want to transfer your domain you have to email their customer service.. they don't even display the Auth code if you want to switch providers, which is something everyone else does! This is an extremely insecure move.

1 star. Not a 1 star because they USED to be decent.

Prices are 3x normal then everywhere else!

Uncompetitive Renewal Premium for website. This company does not look after existing customers. My Renewal went up year on year 2024 and 2025 and increase doubled in 2026 whilst new customers are offered price lower than my 2023 plan!!!Very disappointing. Customer service replies with copy and paste waffle without responding or resolving specific issues. I have escalated my issue to a formal complaint..... I'm still awaiting a response

Not great customer service & payment system failed many times tru automated payment service . Contacted there customer service to no avail leaving website shutdown . No communication except for email telling me please pay account overdue . Would not take card payment over phone rectify issue leaving website shutdown with loss of revenue . Would not recommend them tbh

I’ve been waiting over a week for the refund of my order, and they don’t reply to any messages. I have written to all their support emails, used their ticket system, and they simply refuse to respond.

It seems clear that they are intentionally waiting for the refund period to expire so that I can no longer request my money back.

Shameful behavior.

I ordered a domain, I made the mistake of ordering two and needed help with cancelling one. They were .ie domain names. I received stellar service, refund for the domain I didn’t want and successfully registered the .ie I wanted. Thanks Hosting Ireland.

I have been a customer of Hosting Ireland for nearly ten years. Sadly Hosting Ireland is going down the pan. I wouldn't recommend this company to anyone given their customer service and fact you can't get hold of anyone after 5.30pm on Friday afternoon on their over the phone support.

I have been with Hosting Ireland for many years, and was always delighted with their service, friendly and supportive technicians, but now I am beginning to wonder…

I had an unfortunate experience with them recently, which took several days to respond to and rectify. I was surprised at lack of management action earlier, but it was eventually resolved because of my persistence.

I had doubts some time ago when I heard that the company had been taken over by ‘Dada’ - a company I had poor experience with before, but I kept an open mind.

Since my recent experience, I have looked around and realise that I can get better deals with more services included elsewhere. Maybe it’s time to move on?