Hostwinds Reviews 724

Everything went smooth. Your techs kept me informed. Moved all my web files and e-mail flawlessly. Your interface is great. Been editing html and swapping files with no issue. I'm good to go.

Great guys at work for you.
Excellent customer support system.

The service is fine, exactly what they publish on the tin.

But if you have questions for support, sometimes the live reps are hit or miss.

You'll go from having someone who understands English perfectly and can answer simple questions immediately, to getting some folks who don't seem to understand the correct terminology and instead of giving you straight answers they try to upsell you on crap you don't need.

I wanted to ask about instance persistence and deletion. Somehow this conversation got into the realm of having to cancel my account and sign back up again! Eventually I got someone who understood the terms, and pointed out that the 'reinstall' options would accomplish everything I needed.

Then I had a bug that I just needed to confirm as a localized issue and not sitewide. The first reps talked about everything from upselling my support contract to increasing the CPU and memory of my cloud machine... which would have been pointless. But as soon as there was a shift change, my actual question was answered in 2 minutes.

So good service, great price, but watch out for support reps who just want to upsell you and have no idea what you're talking about. Get one of the good ones, get your question answered, and enjoy your experience.

I enjoyed the features of Hostwinds. The payment transaction was smooth, basic, including add-ons. I was glad that I chose Hostwinds team help on management on tickets for me when changes require me to take charge of securely. I hope that my website is simple mode severe PECS SVG symbols and no complication about any buying and selling. I hope that Hostwinds can manage for me no need any unnecessary phone calls during my school work times. First school day increased a bit, or maybe wasn't because I signed up. Not sure. Hostwinds EPanel is excellent. The Cloud and Account Home, every tab seems very advanced on storage, payment history, tools. But I clicked on MyDomain, nothing showed up yet. I think that some methods require 24 hours to take change. I am satisfied with my purchase.

Although they claim to allow for multi-sites, under the "Ultimate Web Hosting" option, all your sites go under the public_html folder. You don't get a choice. All sites share the same resources so I was constantly being throttled and basically shut down. I couldn't upload images without being shut down. I couldn't update plugins without being shut down. I couldn't update WP Versions without being shut down. Every action on every one of my websites caused my websites to be throttled and shut down. My inbox was constantly full of warnings.

This is what they told me when I complained:

"We have implemented a resource limit for each account, and when they exceed it, only their account gets throttled without affecting the server performance. So your website goes down frequently during this period."

Do not recommend for anyone with more than 1 or 2 websites.

This is the best service I have ever seen

Piece of cake setting up the server. I couldn't imagine it being easier.

Hostwinds is extremely easy to use, quick setup, and has excellent tech support. Have used many other hosting companies, and these guys are the real deal!

As a cost-conscious entrepreneur, I was initially drawn to Hostwinds because of their competitive pricing structure, particularly for their fully managed dedicated hosting services. The attractive hardware specifications and the generous disk space on offer seemed almost irresistible. However, as the adage goes, if it seems too good to be true, it probably is. My experience with Hostwinds sadly affirmed this.

One of the first red flags was the slow ticket response time. In today's digital era, speed and reliability are expected in customer service, especially in the web hosting sector. Regrettably, Hostwinds' delayed responses were far from this standard, which in itself can be quite distressing when you're facing technical difficulties.

The second major issue I encountered was during the migration process. It was chaotic, to say the least, and the technicians, who should have been the heroes of this phase, often appeared uninvolved and uninspired. Their responses seemed mechanical and lackluster, showing an unfortunate absence of empathy towards the predicament we were facing. As a customer, this made me feel ignored and unsupported.

The apex of the disappointment came when our sites went down for over three hours during this messy migration. To add insult to injury, the Hostwinds team, when asked for help, suggested I open a ticket with Cloudflare to inquire about the ideal settings, apparently due to their lack of knowledge about it. It was surprising and disconcerting that a reputable hosting provider would lack familiarity with such a common and crucial component of the web infrastructure.

To compound the frustration, when I asked for a refund due to these extensive issues, Hostwinds showed an unwillingness to cooperate. I believe a company should stand behind its service and when it fails to meet the expectations they set, a refund should be the minimum gesture of goodwill. Their refusal to issue a refund in this situation further erodes the trust in their customer service commitment.

While Hostwinds' attractive pricing and impressive specs may initially draw you in, the actual experience leaves a lot to be desired. I regret to say that I cannot recommend them unless they make substantial improvements to their customer service, technical expertise, and refund policies. Excellent web hosting service is more than just offering enticing packages. It involves providing a seamless experience, swift support, and standing behind your service with a fair and responsive refund policy. Unfortunately, my experience with Hostwinds fell significantly short of these expectations.

Ben was effective and saved time.

This company is fraud .They do not processed refund .They are just telling wait wait but do not giving the refund .Totally scam and fraud company

客服非常热心和有耐心。

Unreliable site. I subscribed and unsubscribed on the same day and they did not return the money. Beware everyone from dealing with them. They are a group of Indian designers claiming to be an American company.

So far, things are great. Before purchasing, I reached out to Hostwinds and asked several questions about features and functionality. They were all answered professionally, so I moved forward. I just left Hostblast due to poor communication and unpleasant surprises. I'm gladd to see that Hostwinds is on top of things.

Everything just works.

I set up my card, got the credentials to my server in a minute or two, and I got up and running almost immediately.

Got online very quickly with good support. Hosting seems fast.

very easy to accomplish the domain updates, and the notifications helps to keep our domains active.

It was very quick and easy to get everything set up!