Hotel du Vin Reviews 

Stayed for one night at the Du Vin, Cheltenham. Huge room, very comfy bed and a delicious breakfast in the morning all with excellent service and very friendly staff.

Taken by my daughter for wine tasting as a birthday treat at Hotel du Vin, Cheltenham
Had a lovely time tasting sparkling wines with very knowledgeable sommelier (Tom?), who gave lots of interesting details on how to get the best flavour from wine, information on different varieties etc.

Hotel du Vin in Exeter. We booked a junior suite and we got a room which was small for a suite ie not a suite. The bath was behind the bed. The wardrobe was spilt with a door each side of the room. We could not enter either door of the wardrobe as it was too narrow.. Shower was open to the bedroom which made it hugely uncomfortable to shower. There was zero privacy for anything. This was a badly set out room and certainly never was a suite.
Parking could not be pre-arranged and was charged at £20 per night. Food was average but waiters in their amazing attitude and service made up for food. Rules on bar/library were hilarious, could not sit in bar until 3.00pm despite being empty. In the evening, could not sit in library for drinks as it was quite time even though the small bar was full. Had to sit in corridor. . Overall, will never go back, overpriced, too many rules and rooms not up to standard. The hotel does Exeter a shame as it is still an eye and ear hospital. Unbelievable that it is a 4 star hotel - what a rip off and a joke.

Sneaky hidden charges. Hotel Du Vin - Newcastle. Excellent rooms and very stylish. Staff all very welcoming and helpful but ..like others no mention of the £15 parking charges when I rang up beforehand to see if they had parking. Had to ask for the itemised bill. The default is not to offer it. That way you don't see the odd hidden charge.

The food was excellent apart from the cheeseboard. Imagine 4 squares of cheese ...1" square and 1/8" thick. Dry. Tasteless. Fortunately due to an oversight in the dining room, it was brought later to my room at no charge.

Nice hotel, friendly staff but lots of extra hidden costs that really take the gloss of your stay.

Stayed for 1 night in St Andrews and a sort of mixed bag. Hotel and Room were very nice Had a room with a shower which was wonderful Loads of steaming hot water and L'occitaine cosmetics Bed was very comfortable so the accommodation side of the hotel was very very good Had dinner there and it was good but the price of the meals was a bit over the top. A burger and a braised beef with mashed potatoes a beer and a soda water came out at over 90 pound. Maybe you think that is reasonable but I think it's expensive. Breakfast, we both had the full English with coffee and agreed it was pretty good So as I said a mixed bag. By the way staff were very very nice and helpful .

Went to Cannizzaro for some soup the menu said it was £10 we thought that’s fair enough so we ordered two soups no drinks just the soups we asked if it came with bread they said no but we can give you some. We said fine when we got the bill it was £35. We hadn’t had anything else just the two soups so basically they charge us £9 for bread and £5 for service so the whole thing came to £35 which I think is a bit much for two small soups.
We paid the service because I thought the waiter Dom was fantastic. The place was nice and the soup was lovely but to be fair charging us £9 for a tiny little slice of bread was very sneaky in my view the waiter did look at me a bit embarrassed because the soup really should’ve come with the bread anyway it usually does but he said the manager said that we have to charge for it, it’s a shame because we are very disappointed and feeling like we got ripped off to be honest £35 for two very small soups is too expensive

Hotel Du Vin Exeter is a nice hotel in a good location very much let down by poor customer service. The weekend after we made the booking I called the hotel to book a spa treatment for my wife. Before i was transferred to the spa the receptionist asked if I would like to reserve a parking space which I said yes to. Upon arrival the male receptionist said we owed £20 for the space. I informed him we were not informed about the additional parking fee when we were offered it. The receptionist came across snooty by informing me that if I didn’t want the space there is public parking available across the road. He also took a confrontational approach to my conjecture by stating he was confused how the spa team could offer me a parking space when they didn’t have access to said booking system. I informed the rude receptionist that the parking booking was completed by the reception team before I was transferred. This initial meeting left my wife and I with a bitter and unwelcome feeling to the start of our stay (not to mention being £20 lighter). The other issue included the staff shortage because I had to try and find staff to serve me at the bar which took me 5 minutes.

Excellent restaurant

We paid over £700 for 2 nights for a single room in St Andrews which was barely bigger than a cupboard and had no windows. It was student drop off weekend, so they were fully booked and I get supply and demand, but there’s a point where brand ethics kick in and a responsible business would say ‘there’s a maximum we fairly charge for a room like this’. The staff were lovely, but this is now just another average chain being run to maximise profit. Public areas also felt tired and smelt stale

A fantastic meal with friends. Jakob was attentive as ever with the drinks. Will, Allessandro and Vinnie were very attentive. Compliments to Simone the lovely chef. 10/10

Will, vinnie, and Alessandro at hotel du vin Bristol made my birthday very special. The service was impeccable. The food was outstanding, Simone the chef did a fantastic job.

I work in Brighton a few days a week which sees me staying over often. I have tried ALL the hotels and B&B's and Hotel Du Vin is the stand out. Best value for money and the staff are amazing - a special call out to Diego who sets the gold standard when it comes to making guests feel welcome and special. I highly recommend HDV Brighton.

A meal at the hotel in Stratford upon Avon was a delight The hotel decor was impeccable and spotless. The staff were friendly , professional and informative.
However it was a shame that only 16% of the tables were occupied,mainly residents. The hotel are missing out on local residents because their is no marketing strategy. The hotel from the outside appeared closed, but the entrance is on the side ( no signage if dropped off at front).A busy restaurant helps with the general ambience and enjoyment of the diners. This hotel is in a town with heavy tourist footfall and residents looking for quality. The CEO needs to free up the hotel to do its own promotion and not use a “one fit “ group approach. Well done to all the restaurant staff for a lovely evening, albeit quiet.

Stayed at the Wimbledon hotel on the common.
Staff were all very good and professional.
Food excellent but at breakfast limited gluten free options.
The reason for only two stars is the annoyance having to pay £12 per night for parking in the grounds of the hotel, mean and unnecessary.
Will not return on principle.

Recent Sunday Lunch in Birmingham was amazing and the staff so helpful. We will be back!

Stayed at HDV Harrogate for a business trip and would like to say that this hotel is perfect. Situated in the center of Harrogate and all amenities are just short walk from the hotel. The staff is so pleasant and professional. The rooms are nice and spacious and the breakfast was amazing. So many options to choose from. definitely will come back again!

Went to Hotel Du Vin Tunbridge Wells for Sunday lunch excellent food, great service and excellent location the staff were very professional and the 3 course set lunch amazing value.

Terry and Fay in York have saved our lives today when our engine wouldn’t start and went out of their ways (even rescheduling meetings!) to get our broken car started again, making sure we also had a coffee. Their service was a 10/10! Huge, huge thanks! Would recommend this place to everyone!!

We dined at Hotel du Vin, in Cheltenham, and it was fantastic service and the food was brilliant. The price was more than fair, too. We’re looking forward to going again!