Complete waste of time and energy. We wasted five weeks liaising with this mob. They are the most pedantic and incompetent organization we have ever encountered. For four weeks we gave them everyth... Toon meer
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We were given a calendly time one week ahead of our first attempt at contact for a telephone call with a sales person called Ryan. It never came. No explanation. No word at all. Not an efficient compa... Toon meer
Made their standard online appointment for a phone call. It never came, nor did any message as to why it didn't come. Phoned them - no apology from their staff member. Offered another appointmen... Toon meer
Bedrijf heeft geantwoord
Total waste of time. The TV presentation is providing false information. The representative (Name withheld) was very rude and obnoxious, had hung up on me when I asked for documentation and the copy o... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Household Capital helps Australia's retirees fund a comfortable retirement and maintain the lifestyle they worked hard to enjoy.
Contactgegevens
Level 12/1 Nicholson Street, 3002, East Melbourne , Australië
- 1300 622 100
- info@householdcapital.com.au
- householdcapital.com.au
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Recommend highly
The process from my initial online enquiry, through until loan settlement has been handled professionally and with personal attention. Ester Angrisano was a pleasure to deal with and has always accommodated my requests in a personable and friendly manner.
Very Pleased with Household Capital
We have only just had a Reverse Mortgage to Household Capital I was a bit confused with what i had to do at the beginning but with the help of Fiona Navarro we got through it and now we are very Happy.
Highly recommend Household Capital for…
Highly recommend Household Capital for it's great service and loan product.
My elderly mother was able to get a household loan by using the equity in her home and doing all repairs and refurbishment work she had wanted to do for a long time and have security with funds available if something should unexpected arise.
We decided to proceed with Household Capital due to the very professional manner in which the proposal was presented and explained by Esther Angrisano (Retirement Specialist) who was always available to assist with every step of the loan process.
Our case was managed superbly by Fiona…
Our case was managed superbly by Fiona Navarro. We needed to process and settle our reverse mortgage quite quickly and Fiona made us feel as though we were top priority. Her communication, promptness and kindness in understanding and dealing with us is to be commended for. We will definitely recommend Fiona to our family and friends.
Fast response time to queries
Fast response time to queries. Flexible account management.
A good outcome for us and very happy…
A good outcome for us and very happy dealing
with a competent professional organisation who did exactly what they said they were going to do and the days they were going to do it.
I was most impressed with the service…
I was most impressed with the service that I received from Household Capital especially Fiona Navarro nothing was any problem. I am a 72 year old widow and was starting to have problems in paying my bills. She was able to answer all my questions and it was never a problem. Refinancing my mortgage and paying out some other debts it is a great burden lifted from my shoulders. I would highly recommend Household Capital. Thank you all again.
My husband and I had a great experience…
My husband and I had a great experience with Household Capitol thanks to the help of Fiona Navarro. Fiona answered all our questions in a professional and caring manner. We are grateful to Fiona for making our experience with Household Capital worry free.
Our experience with Household Capital…
Our experience with Household Capital was excellent.
During these times when face to face meetings are difficult, Esther Angrisano ‘zoomed’ to us and everything was done from the comfort of home.
The time was taken to listen to our needs and to help ensure all our questions were answered.
All of our dealings with Household Capital were dealt with in timely, open and honest manner.
I found your service to be excelent…
I found your service to be excelent particularly your representative
Estha Agrisarno,most helpfull
It was a pleasure to do business with her manner was most acceptable
Thank you All regards.
Russell Walker
great experiance attracted by yhe…
great experiance attracted by The transparency of your fee structure'
also chris was easy to talk to [he has a sense of humour ]
Most helpful and supportive of our needs
Chris and the other staff members were super helpful and very considerate to our needs. We helped my elderly mother to obtain the funds to help her to stay in her home and this was such an important thing for her emotional wellbeing and Household capital made all of this happen in an easy way with minimal fuss. I'd be more than happy to recommend this company for any reverse morgage needs
Good service and back up at all times.
Need to make the extensive process…
Need to make the extensive process clearer from start to finish as seemed never ending. More detailed step by step guide needed. However, Chris was great.
The Household Capital representative…
The Household Capital representative Esther was excellent. She has a lovely demeanour & substantial knowledge of the product.
Reverse mortgage
This is usually a difficult time. Elderly people on a first time basis and unsure, as previously R.M. ,rightly , had a bad reputation . Our rep. , Esther, was empathetic without being condescending . EXTREMELY patient , when I went over things again and again. She understood and appreciated our position and hurried things through for us which was very important. Esther was always available and willing to go through the whole procedure until confident that WE understood everything. Comes highly recommended by me
Our Household Capital representative…
Our Household Capital representative was able to overcome several complicated issues re our application in a timely & professional manner to bring the process to a sucessful conclusion.
We were also very happy with other staff members we dealt with in the application process.
We would wholly recommend this organisation to anyone considering this type of finance.
Highly Recommended
Excellent service. Great correspondence. Easy to deal with
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