We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Toon meer
Bedrijf heeft geantwoord
I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Toon meer
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Contactgegevens
London, Verenigd Koninkrijk
- help@houseof.com
- houseof.com
3,6
Gemiddeld
673 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order has not arrived
17 maart 2023
Antwoord van houseof
Hi Katie. I can see that there was unsuccessful delivery attempt on the 22nd of March unfortunately and your parcel is being held at Parcelforces London Central Depot for re-delivery. If you contact our team on help@houseof.com we'll be more than happy in assisting to ensure your order reaches you!
Antwoord van houseof
Just what we want to hear! Thank you for taking the time to leave us a review :)
Antwoord van houseof
Pleased to hear you're happy with the lamp and service! Enjoy :)
Lovely products
Lovely products. They sent the wrong item initially however soon rectified and correct item sent out promptly.
Well packaged. Quick delivery.
13 maart 2023
Antwoord van houseof
What a lovely review! :) Thank you so much x Once again apologies for the inconvenience with your order. Enjoy your houseof lights xx
Just perfect ❤️I’ve purchased a…
Just perfect ❤️I’ve purchased a beautiful coral pleated shade! fast delivery, great price, highly recommended!
28 februari 2023
Antwoord van houseof
❤️This is what we looooove to hear! Thank you for sharing this with us!! xx Coral is such a lovely colour! ❤️
Quality items at fantastic prices
The whole experience was excellent. We got the olive green light shades for £28 each. They look amazing. The packaging was high quality too, overall 5 Stars
27 februari 2023
Antwoord van houseof
This is what we looooove to hear! Thank you so much Ian, for taking the time to leave us this review :) We are glad to hear that you love the quality of our lights. If you get the chance, please send us some photos as we would love to see how you have styled olive green lights in your house. Always here to help! x
Good customer service.
27 februari 2023
Antwoord van houseof
Lovely to hear Lucy! Thanks for sharing your experience with Houseof and our customer service team! :) xx
Couldn’t be happier
Very happy with our wonderful light. Great customer service!
6 maart 2023
Review zonder uitnodiging
Antwoord van houseof
So lovely to hear that! :) xx
Beautiful products and great customer service
Beautiful products, and wonderful customer service. The shade for my gorgeous new lamp was smashed during our house removal, and it was immediately replaced by the company without charge. THANK YOU.
3 maart 2023
Review zonder uitnodiging
Antwoord van houseof
Oh what a lovely review! Thank you so much! Enjoy your houseof lamp :)
Antwoord van houseof
This is what we love to hear!! :) Thank you so much for sharing your experience with us! x
Very good service
Very good service, way purchase and delivery was quicker than expected.
28 februari 2023
Antwoord van houseof
Thank you so much for taking the time to leave us a review, Naomi! We are glad to hear you have had a great shopping experience! xx
Great high quality products
Great high quality products. Great choice of products especially if you want something a bit different. Quick delivery. Will definitely use again.
20 januari 2023
Antwoord van houseof
Hey Kate. Thank you so much for taking the time to leave a review and for your kind words. It's much appreciated! x
I love the light what I specteda and It…
I love the light what I specteda and It looks amzing.
6 december 2022
Antwoord van houseof
Hello Noemi, Thank you so much for taking the time to leave us this review. We're so pleased to hear you love your new houseof light x
Love the light but disappointed that…
Love the light but disappointed that all the light is pink, whereas in your photo it appears to be pink with a yellow glow.
10 januari 2023
Antwoord van houseof
Hey Sue, thanks for sharing your experience with us!
We are happy to hear that you love your pink diffuser floor lamp! However, we are sorry that the glow is not as expected :( This lamp should diffuse a warm sunset glow, not a pink one.
Could you please email our customer service at help@houseof.com and someone from our lovely customer team will be back in touch as soon as possible? :)
Quick, easy, and beautiful!
The item came the day after I ordered it (delivering to Northern Ireland). The lamp was easy to build and is beautiful quality. We love it!
29 december 2022
Antwoord van houseof
Oh lovely! We are happy to hear you love your new houseof light! :))
Lovely lights
Lovely product and very well packaged (really pleased that it was completely recyclable!). Slightly delayed arrival was disappointing, but this was communicated with us by email so we knew when to expect.
25 november 2022
Antwoord van houseof
Hey Lily, thanks for taking the time to leave us a review here :)
I'm very sorry that the shipment of your order was delayed.
Honestly, it was also very disappointing and frustrating for all of us! :(
Once again, we sincerely apologise for the disappointment caused as well as we are extremely grateful for all your patience on this occasion.
I hope you are loving the lights! :) x
Love the table lamps
The table lamps are really unique and we both love them! Delivery was quite long but worth the wait :)
9 december 2022
Antwoord van houseof
Thanks for sharing your review with us! We are happy to hear you love your new houseof you wall lights :) x
Good from afar but close up rather basic
The finish on the glass and base aren’t great. On the glass there are little marks and the base has some glue stains.
3 december 2022
Antwoord van houseof
Hey Greig, thanks for taking the time to leave us a review. As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services. We're extremely sorry for the inconvenience with your Charcoal grey rechargeable table lamp 😔️
We normally offer a replacement on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly! Please email our team at help@houseof.com
Once again please accept my apologies for this experience and I hope you give us another chance in the future!
Antwoord van houseof
Hey Helena, thank you for taking the time to leave us a review here!
Apologies for the delay with your Charcoal grey glass rechargeable table lamp! Great choice! :)
Sadly, this stock delay arriving at our warehouse in Devon was out of our control due to an unexpected issue on the way to the UK :(
Once again please accept our apologies and thank you for all your patience with us! We hope you love your brand new Houseof lamp as much as we do! :)
Antwoord van houseof
Hey Eleanor. Thank you so much for taking the time to leave a review and for your kind words. It's much appreciated! x
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.