HTNetwork Reviews 

160
•
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 5 van de 5 sterren

Purchased a QBCore all in one package about a year or two ago. It expired. I then spoke with Kim from the online support team seeing if i could maybe get an upgraded version. (was not expecting much... Toon meer

Beoordeeld met 1 van de 5 sterren

Service is terrible. Customer service claims to have fixed the problem yet did nothing to correct the issue. They offer a 24 hour refund policy but when you request a refund due to their services not... Toon meer

Beoordeeld met 5 van de 5 sterren

I completed a server upgrade it has been a nightmare. I am left with an upgraded server with no internet connection. Tom did reach out to me for VPS to properly go online and they rectified the billin... Toon meer

Beoordeeld met 5 van de 5 sterren

You really can't ask for a better company to not just get scripts and servers from but the top notch service as well. I have been a customer for around 6 months and whenever I have an issue, whether i... Toon meer

Bedrijfsgegevens

  1. Kansspelaanbieder

Geschreven door het bedrijf

Create your dream FiveM Server in minutes using our easy to install packages!


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

160 reviews

5 sterren
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4,3

Alle reviews

(160)

36 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Good reliable company.

I've recently used HTN Network for my FiveM server, and there have been a few ups and downs in my experience.

Customer Service: The support team is good. They're responsive, helpful, and generally quick to resolve issues. I appreciate their dedication to assisting customers and maintaining communication.

Affordability: The pricing is reasonable, making HTN Network an affordable option for those looking to host a FiveM server without breaking the bank. The service is generally reliable and fast, which is a big plus.

Performance: The server performance is decent, but there are a few critical issues to note:

Mods and Add-ons: The server didn't have as many mods as advertised. This was a bit disappointing as it limited some of the customization and functionality I was expecting.

Car Files and Errors: Many of the car files give off errors, which can be frustrating. It seems like the integration of these files isn't as smooth as it should be, causing unnecessary troubleshooting and delays.

.lua Files: The .lua scripts are not the best quality. They require significant tweaking and fixing to work correctly, which can be a hassle if you're not experienced with coding.

Ownership and Keymaster Issue: The main issue I encountered is with the pre-built server package that includes hosting. You don't actually own the server, and they won't allow you to change the Keymaster. This crucial detail isn't advertised, which can be a major drawback for users who expect full control over their server. However, you fully own the Premium Auto Downloaded Package service, which is a great option for those looking for more control and ownership.

I also want to mention the fact that I have not reached out to the company with my concerns. As I'm positive they'd likely address them. The owner State Trooper is clearly trying to deliver good quality,

Conclusion: While HTN Network offers good service, affordability, and reasonable performance, the limitations in mods, car file errors, .lua scripts, and the ownership restriction with the Keymaster are significant downsides. These factors should be considered before choosing their pre-built server package with hosting. However, if you opt for the Premium Auto Downloaded Package service, you will have full ownership, making it a worthwhile option for those seeking greater control over their server.

Service I purchased:
-QB Premium AutoDownloader + Care
-Prebuilt QB Premium with Hosting

26 juli 2024
Review zonder uitnodiging
Logo HTNetwork

Antwoord van HTNetwork

Hi Jay,

Thanks for your constructive feedback! It's great to see a review like this, and we're happy to know you are generally satisfied with HTNetwork. We find your feedback super useful and are taking it on board.

To address some of your concerns:

1. **Package Mods**:
You mentioned the package didn't have as many mods as advertised. As far as we know, we accurately list what's included. If you have noticed something we've missed, please let us know via email, and we'll get it sorted.

2. **Vehicle Warnings**:
It's true that some vehicles generate warnings due to their detailed models. However, we ensure they don't exceed 50MB, so performance should not be affected.

3. **Errors in fxmanifest.lua**:
The errors you mentioned about the fxmanifest.lua not finding some files are normal and don't affect functionality. Some mod creators use a generic fxmanifest.lua template for all mods and don't remove unnecessary lines.

4. **Keymaster Account**:
Regarding the keymaster account, we now have a solution that gives you full ownership. Contact our support team, and we can change the email linked to the account to your personal email, giving you full control. We've already made improvements based on this feedback.

Again, we find your review genuine and useful, so we can't thank you enough.

Kind regards,
Tom - Owner and Founder of HTNetwork (HighwayTrooper)

Beoordeeld met 2 van de 5 sterren

The packs are very buggy and crashes

The packs are very buggy and crashes, Customer service help are rude and the Discord itself is not helpful at all. When someone on Discord helps its always a rude, nasty and snide comments making a person feel like crap! I regret purchasing the pack and deleted everything. Your gain my loss!!! I started my own from scratch that has zero flaws. I recommended HTNetwork to several when it first came out. Now I get called a loser for even recommending this so therefor I lost many friends. Live and learn!!!

3 mei 2024
Beoordeeld met 2 van de 5 sterren

U guys can improve by explaining to…

U guys can improve by explaining to people how to do everything how to use the auto installer or add 3rd party apps maybe so people can build their city without waiting for a email with the little to no help

30 april 2024
Logo HTNetwork

Antwoord van HTNetwork

Hi Philip,

We appreciate your feedback, but we find your review quite harsh. We do include a video on how to use the auto installer in the [Guides] folder of the zip file. You may have missed that.

It's not our responsibility, nor our support team's, to provide support for installing third-party modifications. We're unsure how our inability to support other people's mods and scripts has resulted in a 2-star review. This is really disappointing for us.

Kind regards,

Beoordeeld met 5 van de 5 sterren

Outstanding

If I could leave more then 5 stars I definitely would have these guys go above and beyond they were there step by step they are very talented and knowledgeable not sure what I would have done without them thank you HTNetwork you guys are the best couldn’t have done it without you ⭐️⭐️⭐️⭐️⭐️

30 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent people wo work with

So far I have had a great experience with HTNetwork. They truly make it simple and easy to create and download everything that you need for a FiveM Server. The customer service has also been excellent and quick to respond to any issues. If you're looking to start a FiveM Server, then this is where you need to be.

22 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Even if you pay for support they don't…

Even if you pay for support they don't care to help. You get stupid answers that I could answer myself.

26 april 2024
Logo HTNetwork

Antwoord van HTNetwork

Hi Brandon,

Your review is quite confusing to us.

Our support team has responded to every message you sent, providing answers and fixing your issues. We even went beyond our obligations by directing you to correct locations for unrelated questions and helping you find third-party scripts, showing our commitment to helping you.

You mentioned expecting a developer for $3 a month, but this was never stated on the product page for server care. We can't be held responsible for assumptions made without reading the product details.

Given that we addressed all your questions and issues, your harsh review seems quite unfair. If there’s anything specific we missed, please let us know so we can assist you further.

Kind regards,
HTNetwork

Beoordeeld met 1 van de 5 sterren

Not terrible, but far from great.

Not terrible, but far from great.. This would be good for someone that has no idea how to setup a server. I thought this would be a good package to buy to get started, but its all just assets and scripts that are already available that I could have just dropped in either way. Some plugins/scripts ive even had issues with as they area not updated through the auto installer and found online for free just to drop them in myself to be able to have them work. I can see what you're trying to do, but for the price it is very very basic stuff.

18 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

HTnetwork AMAZING ALWAYS

HTnetwork across the board is amazing. The support is amazing even if you’re living in a different time zone. Personally the support has guided me through installing multiple of their packages that I was having trouble with and contacted me as soon as possible for them. They made my experience so wonderful and I guarantee they treat everyone this well. Super fast service for any package and the discord Chanel is super helpful as well. In conclusion I love what HT has created and it’s a super unique,useful,helpful, and amazing community HT has created. One of a kind truly.

11 juli 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Non-Optimised Server, Slow Support Team + They Delete Reports On Discord

Not awful hence why I left a 2 star review its just more so the fact their support system is Hella slow even though they have a lot of customers purchasing and waiting.

they delete text from discord so no others see you reporting it, just shows how shadey they are.

However, getting to the point if you are someone who just wanted a quick setup server, THIS DOES WORK you just need a brain and god forbid you have any issues because they won't help you lmao.

the vehicle packs are old old and outdated using resource.lua, everyone knows fx manifest is the way, doesnt take a genious

+ they couldve atleast downsized OR merged the vehicle scripts together to make one script to show they are selling an optimised server base, but no they are lazy and do not care about their customers. You'd expect more from a youtuber who makes alot of help/tutorial videos to atleast help his client base.

Im also currently waiting on a refund as this purchase isnt for me, its not awful just dissapointed as its advertised fairly well and reasonable pricing.

(May I Also Mention I Contacted Support Through Their Discord System, It Could Be A Possibility As To Why Their Responses Were Dog)

5 juni 2024
Review zonder uitnodiging
Logo HTNetwork

Antwoord van HTNetwork

Thank you for sharing your feedback with us. We genuinely appreciate your insights, and we'd like to address some of the concerns you've raised.

Firstly, regarding the issue of deleted reports on Discord, we want to clarify that our Discord server utilizes automated systems to manage content efficiently. Reports are only meant for the correct channels and not a general messaging chat channel. We apologize if this process seemed unclear or led to any confusion. However, we can see that this was explained to you already at the time.

Concerning the perceived slowness of our support team, we want to assure you that we prioritize timely responses to all inquiries. Our records indicate that responses are typically provided within the same day, with the majority answered within an hour. This is well above the industry standard for response times. However, we acknowledge that there may be occasional delays due to high volumes of inquiries, but rest assured, we are continuously working to improve our response times. We can only see one time you communicated with our support team. This was regarding a refund which they then replied within an hour, directing the email to our refund team.
Upon further review, we confirmed that there were no prior attempts from you to reach out to our support team. Therefore, we understand that your perception of our support team as slow may have been based on inaccurate information. We apologize for any confusion this may have caused.

Regarding the criticism of our vehicle packs being outdated and using resource.lua instead of fxmanifest.lua, we want to emphasize that our priority is to offer stable and functional server bases. While we understand the preference for fxmanifest.lua, our choice of resource.lua does not significantly impact server performance. We ensure that all our products are thoroughly tested and optimized to provide a seamless experience for our customers.

Furthermore, we'd like to address your experience with contacting support through Discord. It's important to note that Discord for us is a customer community platform and is not intended for customer support inquiries. We have clear guidelines stating that official support requests should be made through email or live chat to ensure prompt assistance. We have made this as clear as possible in almost all channels and even through an automated message. We can see you made a ticket and attempted to gain support through there; however, in the channel you use to create a ticket, it clearly states that tickets are just for getting roles. This was also explained to you again in the ticket.

Your feedback is invaluable to us, and we are committed to addressing any issues and improving our services. If you have any further concerns or questions, please don't hesitate to reach out to us through the appropriate channels.

Beoordeeld met 5 van de 5 sterren

Tom thank you

Tom, one of the support agents andsered my ticket LESS THEN 1minute I was thinking it would take up to 24h

2 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Buy Nowwww!!!

I really suggest buying any package selection. I would defintley Recomend the qbcore package, it is worth every last penny. you can make a whole fivem sever in 10 minuets with everything you need Clothes Cars Guns Inventory Everthing you wish and it comes with a auto installer which will auto install any fivem ready mods in 5 secends

10 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Not worth the price

There are emails i sent to support team that haven't been answered. Some of the scripts are not working well like the jobs nor the vehicle shop, despite following directions given. Already sent email regarding this but no replies received. The price for this service is too high as there are still a lot of work that needs to be done.

21 april 2024
Logo HTNetwork

Antwoord van HTNetwork

Hello Monique,

This is quite perplexing. We've reviewed your email concerning inquiries about our package and find your claim that we didn't respond to be unfounded. Our records indicate we replied promptly on the same day, within two hours of receiving your email. We addressed all your queries comprehensively. Moreover, you didn't indicate any issues with functionality; rather, you sought clarification on how things operate, which we promptly provided.

Thus, we're puzzled by the discrepancy in your review and kindly request you to reflect a more accurate experience. Additionally, please understand that we cannot be held accountable for issues related to email delivery. We encourage you to revisit your inbox to verify our response.

Additionally, it's worth noting that our packages are among the most budget-friendly options available in the market. With a maximum price of $45, our offerings are exceptionally affordable compared to competitors. Others charge double or even more for similar packages, often lacking even comprehensive video guides.

We take pride in offering video tutorials, exclusive access to the HTNetwork auto installer application that no one else has, and a responsive support team. Despite the misconception, our support team promptly responded to your inquiries.

Thank you.

Beoordeeld met 5 van de 5 sterren

Cool Resource but Lack of Support

I have not fully gotten the server up and running due to time constraints, however I am updating my review to express my gratitude towards the owner for their contributions and attentiveness. He is a wealth of information, and I have immense respect for the time put into creating something like HTNetwork One. This can be very difficult work and it’s an impressive service to be providing. I will update as things progress if I keep working on that server, maybe the information can be helpful to someone else.

————————

The installation guide and resources is straightforward and useful, but the server was not working when I tried to launch. The discord support is not very helpful so this was honestly a waste of money as I bought something that doesn’t work. The Discord community is a cool resource as there is a lot of information and access to others who know a good amount, but I think there should be a one on one support offered for new buyers. I believe it says there is a 7 day 24/7 support after you purchase in case there’s issues, but I didn’t receive any of that.

5 april 2024
Logo HTNetwork

Antwoord van HTNetwork

Hello,

We find this review rather perplexing. We've made extensive efforts across all our communication channels, particularly on our Discord server, to inform users about how to access support from the official HTNetwork support team. This support is available via email and live chat.
We've made efforts across all our channels, including our Discord server, to inform users about accessing support from the official HTNetwork support team via email and live chat.
This is even visible as soon as you join the server, which you must have read upon joining.
It's stated clearly that our Discord server is community-managed, with official support available through email and live chat.
Without reaching out to us, it's impossible for us to provide assistance.
Our Discord server is managed by the customer community, so we kindly ask not to be held accountable for any deviation from the provided instructions.
We've also ensured accessibility by placing a chat icon on our website's bottom left corner and providing a clear contact page.

Thank you for your attention to this matter.

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