Herbert Todd & Son Reviews 

Hi just wondering if you could help me bought a SMEG kettle & Toaster from you 15 months ago , the lid on the kettle has broken its the mechanism, can you please tell me who I contact about this please this has its guarantee for 2 years thanks a lot Eileen Robinson.

gentlemen who made delivery.

Called in today as I’m moving house shortly and am wanting to buy another Rangemaster Elise as I love my current one which is 900 wide but am considering a bigger one.
I know the Elise comes in 900, 1000 and 1100. I called in to discuss the differences.
When I came into the showroom 3 members of staff were stood at the desk discussing what they had done at the weekend .
I stood at the end of the counter and was clearly seen but they continued their conversation with no acknowledgement . I said “excuse me , can I have some help please”
One of the girls looked up - and if looks could kill- said it’s not my department !
I hadn’t said why I was in at that point .
The girl who came to help me was clueless. Didn’t know which range I was referring to , I had to show her . When I explained why I was there and needing information as to the differences with the larger models she looked incredulous and said there was no difference they were just wider !!!
I might have brushed the initial downright rudeness and indifference to one side had she rescued the situation with her knowledge and helpfulness, but neither were forth coming so I voted with my feet .
Appalling couldn’t care less customer service from a York firm I was hoping to place my business with .
What a shame .

We are very pleased with our new Samsung fridge/freezer from Herbert Todd. The delivery and installation team were quick, efficient and very professional.

Ordered a Bosch serie 4 washing machine over the phone and it was delivered within 2 hours. Very friendly
Lady on the phone and very professional delivery man 😊 would 100% reccomend, support local

Washer packed up on Thursday, visited Herbert Todd on Friday. Lovely staff in store very helpful and nice, got washer chosen and was told could be delivered Monday morning. Delivery staff spot on as well, really nice and helpful. I’ll only be purchasing my white goods from here in the future, fantastic local company 👍

My 5 stars are for a gentleman named Dave at your Harrogate Branch . He went beyond anyone else in your business to solve the problem I had with a ceramic Smeg hob.
What a star you have working for you.
Few and far between staff like him .

I went to the showroom on the off chance of buying a dishwasher. The chap who served me was superb and the prices were extremely competitive. I bought one and it was fitted in two days with the old one deposed of, great lads who came and sorted it. My friend was looking for a vacuum cleaner so I took her there. We were served by Kelly. She could not have been more brilliant. Talked us through the models and even printed out comparison machines. My friend ordered one (which Kelly found had £70 off!) and when it's in the store Kelly is going to assemble it and register it online. You cannot get service like that anywhere else.

Spoke to Tammy about replacing plug on washer she was so helpful 2 chaps came did the job and also told me how to replace bulb in oven excellent service yet again

Amaizing customer service and Value for Money. Always shop local is my Moto! The Team at H Todd are amaizing Sarah is an absolute star. My Tumble dryer gave out over Christmas, I called store 29.12 and Sarah arranged for my New dryer to be delivered 02.01. To my Joy she called me on Friday 31 am to tell me I could get my new dryer today. The delivery Guys are amaizing installed and took old one away the even made a platform for new dryer to stand on! I have used this company for over 25 years. Brilliant as always.

I called into Herbert Todd, York for a fridge freezer. As the one I wanted was in stock, the same price as Curry’s and only £5 extra for disposing of my old ff I wanted to support a local business.
I was told that it was an extra cost to deliver to a first floor flat. I commented that this was a shame given that Curry’s do not charge any extra.
The sales person then disparaged Curry’s saying that customers from Currys had told Herbert Todd’s that upon arriving to even a couple of steps at the front door Currys had refused to deliver the appliance.
This is bad form.
I went forward to buy from Currys. No extra fee. Seamless delivery to my flat.
Herbert Todd’s lost my sale because of this defamatory attitude and I won’t consider them again.

Amazing experience. I called up with a broken washer dryer and in less than an hour I had a new one installed , which is the quietest machine I have ever had. The team were amazing and really put themselves out to help me so quickly !
I would definitely recommend .

I have been so impressed with the service I received from this company. I was worried about fitting a washing machine into an awkward space, so I phoned up the shop for advice. Claire was really helpful and knowledgeable and I bought the machine over the phone which was very convenient. The men who came to fit it were as helpful as Claire assured me they would be. They really went the extra mile to get it fitted, and did a brilliant job despite it being a difficult space.

We were in the store looking for a new cooker, once we approached the desk we heard racial slurs. A family of racists. Perhaps they should enter this century.

Amazing customer service more than two years after purchase. Due to Covid issues, I couldn't get through on the phone to organise a repair with the manufacturer. After one call to the shop an appointment was booked. Really impressed and thank you.

Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace house kitchen with specific requirements in size. New equipment delivered and installed at 10:30 on Wednesday morning Excellent service, cannot praise you enough!

Fantastic service i ordered a washing machine on friday to be delivered (i live in a 2nd floor flat and there are four flights of stairs to go up ) and installed also disposal of my old machine - there are also restrictions on my street where no traffic is allowed down after 10.30am - the 2 men arrived on monday morning at 9am and had finished and left by 9.20 - will definately use herbert todd again

Edit: Gobsmaked at Herbert Todd’s reply, completely inaccurate and dishonest. Not once did we refuse to pay the invoice we simply asked for a resolution, Chris came out to look at the wall and agreed immediately to repair it at their cost even saying ‘don’t be shy’ when he offered to also purchase the wallpaper at their cost, so they must have agreed it wasn’t left in an acceptable state. To make personal remarks in their reply is unbelievable.

We had a quote for mounting a TV bracket on the wall, but more importantly for installing the electrics so we didn't have any trailing wires/trunking as we wanted a really neat installation. They came and quoted, explained what they would do and arrived back when they said they would to carry out the work.

When fitting the electrics they cut chunks out of the wall and stuck the wallpaper back on with sealant (we were asked if we were redecorating before the work was carried out, we explained we weren't as it had recently been done and no one explained they would have to cut multiple, visible large chunks out of the wall to do the work). The new switch stopped working almost immediately. The wires and skybox were just wedged between the TV and the wall and kept falling down so we had to remove the TV and fit these properly ourselves. The people carrying out the work acknowledged the damage to the wall didn't look great when we expressed our disappointment with it.

5 months later we were invoiced a higher amount than agreed, we explained the issues and Herbert Todd agreed to use their in house decorator to repair the wall at their cost.

This took weeks to arrange despite them asking us to strip the wall and saying they would come the following week but no one turned up with no explanation as to why not, emails were ignored and when eventually responded to the appointment to repair the wall was cancelled the morning they were due to arrive, and despite various emails to and from the partner of the business not once did they issue any sort of apology.

If we had been informed the wall would have to be significantly damaged to do the work we would have reconsidered as the amount they charged wasn't cheap, but this was not explained. The quality of the TV bracket used was really poor, and the Customer Service received afterwards was terrible.

I'd rate two starts because it has now, finally, been resolved but would never use them again or recommend to anyone.

HT managed our move of our existing appliances and installation of some new items. Excellent service especially with the electrician and plumber they recommended.

The service I received when buying a new washing machine from Harrogate branch was absolutely first class. I totally recommend Herbert Todd & Son, a firm which really understands customer service. From Dave manager of shop down to Dene and Tammy who delivered and installed it, you really couldn’t ask for more. All three were knowledgeable, experienced and totally personable. A big thumbs up from me.
Lynne Mee