Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel
Bedrijf heeft geantwoord
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Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... Toon meer
Bedrijf heeft geantwoord
Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... Toon meer
Bedrijf heeft geantwoord
Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.
Contactgegevens
Monks Cross Drive, YO32 9GZ, York, Verenigd Koninkrijk
- 01904628676
- enquiry@htodd.co.uk
- htodd.co.uk
3,9
Goed
248 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The service from Herbert Todd & Son was…
The service from Herbert Todd & Son was excellent.
29 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Pauline! We're almost back up to full speed again now, opening Saturdays at Monks Cross again from this weekend the 4th of July :-)
Herbert Todd were extremely helpful in…
Herbert Todd were extremely helpful in their advice about product I purchased and delivery was prompt.
25 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Hi Mrs Kettlewell, thank you so much for taking the time to provide such great feedback! :-)
The two delivery guys were amazing
The two delivery guys were amazing - I couldn’t ask for better service 10/10 Superstars!
19 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the amazing feedback Mrs Doherty, We will pass your kind message on to Devon and Dene your delivery team!
A very efficient service from a great…
A very efficient service from a great local supplier who will price match their items so you know you are getting a great deal and supporting a local business too.
17 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Jane for the fab recommendation, our "price match promise" is very popular and gives our customers the peace of mind to know they are getting the best deal possible, not just locally but vs our national competitors too. Win, win! :-)
Great service during lockdown
Great service during lockdown, thank you: a wide selection of machines, good knowledge from the person on “chat” and excellent and efficient delivery / installation of my new appliance.
16 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Clare for taking the time to give us some really positive feedback. Lockdown was OK but we're very glad to be heading out of it now! :-)
Great friendly service from John and…
Great friendly service from John and the staff. Nothing too much trouble. Gave us a great deal on the kitchen appliances and provided answers to all questions as well. Highly recommend and will be using for electrical goods in the future.
13 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mr Carter for the recommendation. We look forward to seeing you again in-store soon!
Excellent all round
Excellent all round; ordered it online, it arrived two days later (on a Sunday!) and the product is excellent. Much better service than big suppliers.
13 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thanks Mrs Morris for the super recommendation, we really appreciate you taking the time to review us!
good experience all round
good experience all round, placed the order online on Thur/Fri, paid and received a phone call from the store to arrange delivery soon after, which was for the Monday, delivery arrived as specified.
We have made several purchases over the years for goods and supply and fit , we would use this supplier again and being local also we are keeping the business in Yorkshire.
Regards
Eileen
12 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Eileen for shopping with us again and for the positive feedback. We look forward to supplying you again soon! :-)
First class service
11 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mr Ashton :-)
Excellent service.
Excellent service especially from Heather who organised the fitting of a new hob and cooker including the removal of a gas pipe.
Great local business.
11 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the valuable feedback Mrs Rowe, as part of our service we make sure we work closely with any other trades people required to complete the job. As a "one-stop-shop" this saves our customers time, money and possibly a few headaches as well! Enjoy your new oven and hob :-)
I ordered a new washing machine online…
I ordered a new washing machine online on the 4/6 had a curtesy call within the hour and delivered the Friday morning 5/6.
Fast and reliable service and delivered to the door and old washer taken away.
Will definitely be using Herbert Todd again.
11 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mrs Wilby, so glad everything went smoothly for you! Hopefully see you in store soon :-)
Very good service
Very good service.
Staff very helpful and delivery was great.
Could not fault the service given by the company.
10 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the great feedback Mr Foster! :-)
Absolutely first class service
Absolutely first class service. My TV broke down on 17/05/2020. I had bought it from Currys PC World on 13/08/2019 with a Knowhow care and repair agreement that expires on 12/08 2022. I emailed Currys, and apart from waffling automatic emails I have had no reply. The Currys telephone number is never answered. Now they have cut off the email receiver.
This is where Herbert Todd & Son came in. I was without a TV for a few days, but you supplied and delivered one within two days, whilst working under the same restrictions as Currys. When I couldn't get it to connect with Virgin, you knew Lane's Aerials who who attended within minutes and got me going. Herbert Todd (and Lanes) deserve high praise. Currys I will sue for a full refund at County Court.
10 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Peter for taking the time to review our services, as a smaller retailer we know that customer service is the first thing to get right and the rest should follow, unfortunately it would appear that (especially just now) some of our national "friends" in the industry have lost their way somewhat. All the best with your new TV (and the court case).
Excellent customer service as usual
Excellent customer service as usual. One of your delivery men went the extra mile and helped my husband carry the kitchen table back indoors, for which I was extremely grateful.
4 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mrs Jungnickel, we will pass on your thanks to our delivery team :-)
Great service
Great service, quick, efficient and always spot on. Highly recommend this team
3 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Caroline for the lovely recommendation, much appreciated :-)
Great service
Great service, great product and delivery free. Brilliant...thank you!
2 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Lucie :-)
Brilliant service
old tv set conked out on 24 May so new tv ordered on line, this had to be ordered in to stock on 26 May and was delivered on Friday 29 May. Very pleased with the new set. A problem validating the guarantee was resolved quickly.
1 juni 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mr White, we're very glad you're happy with your new television!
edit 04/06/20 - As advised you do not need to register with Linsar, the warranty is automatic and, as ever, we are your first port of call should you need any help going forwards. I hope that clears everything up to your satisfaction but if not please do not hesitate to get back in touch.
Excellent service
Excellent service good value and prompt delivery in these testing timrs
28 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Christopher! :-)
Despite the `lockdown` I have had good…
Despite the `lockdown` I have had good service and a prompt and courteous delivery.
20 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Hopefully we are nearing the beginning of the end of this lockdown! Thank you for shopping with us during these bizarre times.
New dishwasher
Delivered on time. Old appliance removed and new one installed with minimum of fuss. Would definitely recommend.
16 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the recommendation Mr Archer! Hope you are back on your bike soon :-)
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