Got great service from Sarah today, very friendly and helpful no hesitation on buying the Microwave and it was Evan taken to my car Thanks Nigel
Bedrijf heeft geantwoord
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Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace hous... Toon meer
Bedrijf heeft geantwoord
Would leave no stars if I could. Ordered a tumble dryer online a week ago, my husband called the store on the same day to check when it could be collected, spoke to Noah who advised there was a pr... Toon meer
Bedrijf heeft geantwoord
Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they deliver... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Herbert Todd’s, established 1936 is still a family run business. We still believe that customer service counts, we provide FREE local delivery on most products and a complete home installation service is always available.
Contactgegevens
Monks Cross Drive, YO32 9GZ, York, Verenigd Koninkrijk
- 01904628676
- enquiry@htodd.co.uk
- htodd.co.uk
3,9
Goed
248 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Fridge freezer arrived on time
Fridge freezer arrived on time, delivery guys polite and efficient
15 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you, we will pass on your kind comments to the delivery team.
Needed new fully integrated washing…
Needed new fully integrated washing machine and approached Herbert Todd. Would they be able to supply and fit despite all the current Covid 19 difficulties. Not only did they price match, they delivered and fully fitted the new machine within a few days. Old machine taken away and kitchen restored. Terrific service from sales team, delivery man and the joiner.
15 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Hi Rich, thank you for the excellent feedback, I will pass your comments on to the team :-) Demand for integrated kitchen products has been growing steadily over the last ten years, they look so much better but they do require a little more thought and care to specify and fit and that's where we can help.
Family firm you can trust
Excellent service and good range of products.
15 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the recommendation Richard! I'm glad we could sort your query out :-)
Antwoord van Herbert Todd & Son
Thank you Jackie, we're trying hard to remain positive :-)
As always personal service and a team…
As always personal service and a team that go that extra mile to help out. Wouldn't consider buying from anyone else.
12 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mrs Hyett for the lovely recommendation! :-)
Fast & efficient
Fast & efficient, would use again and also recommend
11 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thanks Ellie for recommending us, really appreciate it! :-)
Ordered at ten with me by 12 they could…
Ordered at ten with me by 12 they could not do any better excellent service
3 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the fab feedback Ann!
Delivered as promised
Delivered as promised, old appliance removed and new one placed where requested. Delivery guys were great, thankyou very much Herbert Todd!!
2 mei 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mr Durham for the order, we're glad it all went as planned :-)
Great service
28 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Victoria :-)
Strange times but Heather couldn't have…
Strange times but Heather couldn't have been more helpful. Much appreciated.
24 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Emma!
Contacted because I bought a washing…
Contacted because I bought a washing machine and microwave before the service was good then with regard a problem dishwasher thinking I wood have to purchase a new one but gave me a contact for a repair person he helped me sort the problem but will defiantly purchase any electrical good that I may need in the future the service was excellent very quick response and helpful not may firms would do this if not selling anything
24 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Hi Mrs Clark, thank you for the feedback, we consider ourselves a customer service company first and foremost so that means we would always recommend a repair if it's more appropriate even if it delays a sale for us :-)
Tall freezer purchase enquiry
In the end you weren't able to supply immediately the upright freezer I was after, but the information you gave and your courtesy were excellent.
20 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the kind words Mrs Haines and sorry again we could not supply what you wanted at this time.
Very helpful
Very helpful on the 'phone despite the store being closed for COVID at the moment. Speedy delivery from a very friendly team too. Well done!
14 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
:-) We can't wait to get our stores (safely) back open again but we really value your business during these testing times!
proper service
ordered on line Sunday,phone contact from todds 0830 Monday,informed delivery would be in the afternoon and I would be advised on the time later in the day,12.30 phone call to confirm delivery time of 3.30.Delivered on time be helpful and cautious d driver.This level of service is that which the competition is struggling to emulate.
12 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mr Moss for your kind comments, very much appreciated! :-)
A great service
A great service - some initial confusion with order expertly sorted by Chris, followed by rapid delivery
9 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mr Scott. Apologies if there was some confusion but we are currently working with a team of three (normally 27) so we're trying to cover a lot of bases :-)
Unbelievable customer service.
Herbert Todd have been supplying and maintaining the appliances in my rental houses in york for over 20 years. Their service is absolutely second to none. The whole team from management to delivery staff and engineers cannot do enough for their customers. My main point of contact (Heather) never fails to respond immediately to any maintenance issues and nothing fazes her or her colleagues. There is a reason they’ve been going so long - they have a business ethic rarely seen these days. Even during the current pandemic they remain available and willing to help. Highly recommended for rentals, sales and after care.
8 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Andy, if you're happy we're happy! Over the years, and especially now, everything has changed and equally nothing has changed. After 84 years in business in York we still stick to the pillars of value, knowledge and the best customer service. Colleagues like Heather have literally made it their life's work to help our customers and their dedication will shine through no matter what life has to throw at us.
Good service
All good service. Prompt delivery. courteous and helpful staff.
7 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Hugh for the great recommendation.
Excellent service
The staff in the shop (before covid19) are all knowledgeable and helpful, delivery is arranged for the customers convenience and the delivery people are friendly and make sure everything is working to the customers satisfacion before leaving. This is why a local, family owned firm is always better than chains
4 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you Mrs Sellers, we hope to emerge from all this very soon and open our wonderful stores once again. For now, thank you for your custom, we are very glad to be of assistance.
Brilliant quick service under difficult…
Brilliant quick service under difficult circumstances. A great local company.
4 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Thank you for the fab recommendation! Stay safe.
Fast service
At 9am I rang up to get a new tv for my 92 year old mum and by 10:30 am it was installed and set up. Brilliant service. Could not ask for more. Thanks
3 april 2020
Review zonder uitnodiging
Antwoord van Herbert Todd & Son
Hi Mr Ward, we are very glad we could assist you and your mother in these tricky circumstances! Mrs Ward looked over the moon when we got her a picture again :-)
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