Hug Boilers Reviews 

My mother in law needed a new boiler and she got in touch with Hug and a few other boiler companies.

Hug gave her a quote via Jason who spoke over video call, and then I also spoke to Jason to confirm the details and ensure that all was OK.

Other boiler companies were more difficult to deal with or quoted a higher cost.

All throughout the process Jason was available to discuss concerns and clarify things.

When the job ended up being more complicated than anticipated and it was postponed for a week - he was there to help and re-quote, and was honest and practical.

On the days of fitting the boiler was fitted by Jonny and his apprentice Brad - who both worked very hard during the 2 days they were there.

When issues arose they were transparent and worked late to ensure the conversion from an outdated floor standing boiler to combi boiler went well.

My mother in laws house is now warm and she is very happy with the work done.

We would recommend Hug to anyone considering a new boiler.

Jason was very helpful. The fitter did an excellent job, with very little disturbance, and no mess (as he cleared everthing when he had finished.
Happy with boiler so far,

I had decided on replacing my 21 year trusty boiler and decided on a Viessmann after reading numerous reviews, Viessmann recommended HUG to fit unit, I had a few discussions with Jason regarding the right boiler, I was originally go to go for the larger 111 boiler but Jason recommended against this one as the 100 35kw was more than sufficient and was £600 cheaper with extra 2 year warranty, Great advice, the 100 35 KW is brilliant and massively more efficient than my old boiler, should have replaced it years ago.
Jason's advice was spot on, really nice guy and very professional.
The boiler was fitted by Craig who was great, very neat and tidy, very professional, he explained all the controls.
I would have no hesitation in recommending HUG boilers to anyone.
Thanks again Jason and Craig
Cheers
PS they beat other quotes by £300

Since 13 December 2024 I have been trying to get my boiler serviced.
On the same day I had an afternoon appointment and at 4:50pm I got a call to say the engineer would not be able to attend.
It was rebooked for 17 January 2025
I got a call on the morning informing me no engineers were available to attend.
Rebooked for 17 February 2025.
Again got a call in the morning saying no engineers available and was booked in for Tuesday 18 February 2025 in the morning.
Got another call on 18th February 2025 in the morning saying engineer is not available.
Rebooked in for Friday 28th February 2025 between 8-10am
I rang the company at 11am on that morning to be told there is no booking on that day. The person had booked it in for 28th March 2025.
On all the above occasions I had taken time off work for an engineer to attend.
Absolutely dismayed at the number of attempts it has taken and yet no boiler service.
Based on my experience I am highly doubtful anyone will attend on the 28 March 2025.
This is well beyond belief that a reputable company can inconvenience customers to this extent.
I have had to take annual leave on all the above occasions and wasted my precious leave.

From my initial contact with Jason to the boiler installation by Greg everything went perfectly smoothly & problem free.
Great job done by Jason, Greg & Hug Boilers.
Cheers from a now very warm Geoff Evans.

Right from the get go Jason gave great advice making picking the right boiler for me so much easier, Logic+combi2 c30. And at a reasonable price.
The engineer Jack turned up nice and early on the day set to work straight away, he was very polite & respectful.
The job was completed and Jack went through everything he'd done and the functions, Inc how to use the EPH control. Jack took all debris and rubbish away leaving me back in the 21st century with heating and hot water. Definitely recommend HUG BOILERS.

Jack who put boiler in was good he exclaimed everything as he went along cleaned up after himself .made good job in cupboard he took old tank out of everything was took away .he was nice to talk to .next day Wayne came electrician very nice man you could tell he loved is job .he explained everything as well .both of them went above and beyond so thank you .you have two very good men .I have spread the word about them.they are the best workers we have .ever had .Joyce Spence from selby Yorkshire

From start to finish first class service. Chris and Tom were both on the ball and really on top of their different roles as surveyor and engineer. Faultless

Great service!

From start Jason gave great advice,boiler was installed when we needed it within a week, lads johhny and his mate(sorry forgot his name)were great ,arrived early after a 1half hour journey, straight into the job ,polite respected our home( I'm a fussy person 😀 ) great job would recommend hug boilers, competative quote ,I went with worcester bosch 4000 30kw, so quiet I had to check it was working OK!! Great 👍

Recently had a new boiler fitted by Hug
From start to finish with firstly Jason who went through all the details so thoroughly with me and was such a nice person .
Adrian the engineer was again very thorough and extremely polite then the electrician Wayne who again was a pleasure to having working at my house .
From start to finish it was a pleasure to have all the work done by this company and I will have no hesitation in recommending them to other people

Exceptional.
Excellent initial communication from Jason Brownrigg The Heating Surveyor who set the job up and a excellent Installation from Craig Coleman the Installer.
Craig was bang on time this morning and the Installation was completed in no time at all.
He used covers and I have to say was one of the cleanest and tidiest people I have come across.
Thank you very much to HUG......Great price......Great job.

Prompt installation after we agreed on quotation. Good pricing and good standard of installation.Chris the surveyor was very efficient and Darren the fitter was very competent
I am well pleased with my new Viessmann boiler .

A service engineer visit is booked for the morning or afternoon. Also, the engineer should ring on completion of the job prior to yours! So, the engineer arrives at a totally different time without an update phone call. Nobody in, no surprise!

Great service from Hug Boilers, Very good price no pressure sales men boiler was fitted and up and running 2 days after I placed my order, Went for the Ideal Logic + 30kw what a difference this has made to my heating, Many thanks to Jona & his apprentice for installing the boiler, Great lads nice clean job done.

Our existing boiler had broken down (again) so we decided to renew. I got three quotes (Hug was not the cheapest). Their rep came and did a survey a chap Called John. He gave me no end of advice and being an engineer myself I understood most of what he was telling me. We chose a Viessmann boiler. This was on Wednesday 15th Jan. The very next day Thursday 16th Jan the engineer Michael Stephenson came and fitted our new boiler. He arrived well before appointment time and the new boiler was installed and running by lunch time. The service was second to none and the boiler has 12 years warranty and the first five years servicing included in the price. We are very happy with the whole experience with Hug and their service. Please pass on our thanks to John and Mick (sorry but I can't remember John's surname)
A very happy customer

What more can i say, the engineer arrived on time. Then explained everything that was going to happen, then on completion explained everything about the EPH control. I was more than pleased with everything that he had done, you would not have known he had been here. As for HUG Boiler's the company where very helpful in all aspects, especially Jason in providing all the information on the various boilers. With very competitive prices, i would definitely recommend to anyone.

Jason was great at explaining what we needed. He organised everything very well in a very professional matter.
The engineer's who came were friendly
and explained each stage of the job.
They carried out the work in a good and cheerful manner.
We would recommend this company for the work they have done and in the matter they did it.
Thanks guys you were great.

Can't praise Hug boilers and in particular Jason and Rachel. I recently had a problem with my boiler which had been fitted 6 months ago. The fitting was done on the day and at the time agreed and the engineer was fantastic. The water pressure dropped on my boiler and I couldn't fill it. My fault as I assumed it was the same as my old boiler but sadly not.
Contacted Hug who immediately put in a request to ideal. Ideal contacted me to say the boiler was out of warranty. It was the weekend but I sent a WhatsApp message to Jason on Sunday evening who assured me our boiler was in warranty and Rachel would sort it first thing the following day. Just after the office opened I received a copy of an email sent to Ideal with my warranty documents attached to put any doubt aside. Same day got a call from Ideal who walked me through the refilling and arranged a visit from an engineer to nip up a couple of loose connections.
Well done Jason and Rachel. Customer service at it's very best.