Hug Boilers Reviews 

I would like to highlight that Chris Cave has been absolutely exemplary in providing customer service. He was consistently polite, professional, and thorough throughout the entire process. He took the time to explain every detail clearly, ensuring that we fully understood each step. His proactive approach and promptness in getting things sorted on time have been greatly appreciated. Chris made sure everything went smoothly, and his dedication to delivering high-quality service really stood out. It's rare to experience such excellent support, and I am thoroughly impressed with his work.

John (surveyor) was very helpful in assisting with choices of boilers. He went through the process of ordering and then what would happen at installation.
The installation engineer (Greg Roper) was very professional in his approach and explained the approximate time table for the installation. He arrived at the requested time and carried out the job in a clean and tidy manner.
On completion of installation he explained the controls for the boiler

Was very polite and clean done a good job

Good quote, excellent product and fitted quickly without fuss. The aftercare reads well and should give me peace of mind for several years.

Hug replied to my review statement that my 5 year warranty only covers the age of the boiler and not how many services we had done. Well the boiler was fitted 27/03/2018 I phoned up to request a service early January 2023 so in my reckoning the boiler still had about just over 2 months before the 5 years was up

Excellent service throughout. Jason was able to provide with quote quickly just asking for several photos.
Upon accepting the quote I messaged across and was called after office hours to organise fitting which was completed only 2 days later.
Delivered nice and early in the morning. Greg came out to fit was there relatively early, was polite and respectful.
All fitted shown how to operate and left with hot water and heating.

Couldn’t has asked for more.
Thanks all.

Very good and professional.Thanks

It’s was simple and easy from the first call to installation. No issues at all and all was done in the time agreed at the price agreed…. I would defo recommend at this point.

For anyone looking for a good company to buy and install a new boiler. This firm is highly recommended by my family. Jason sorted everything out within a very short time and very professional. The boiler was delivered and filled in no time. The two guys who fitted it were efficient. Kept everything tidy and all old equipment was taken. Very pleased with Hug Boilers.

Everything was absolutely perfect from speaking to Jason to get a quote who talks to you like a person not just a salesman, and tom the engineer and Wayne the electrician were brilliant very polite and professional, would definitely recommend Hug Boilers, great price and great service

Additional Review feb 24th 2024

Since writing a decent review in Jan 2025 I have had an hot water problem which has still not been resolved by Hug Boilers, who have now stated after several wks, to fix the problem there would be an additional charge to which I initially refused to pay.
I have a loud noise constantly when the hot water is drawn, which worchester informed me is not the boiler, but an outside tap which Hug Boilers initially disagreed with.
Now after several wks, I am told the above, & even thou the worchester engineer suggested Hug boilers should, as a good will gesture, (especially after the price paid for the boiler) return to fix this small issue, they will not budge.
I even requested a quote for this additional work, to which I still haven't received ☹
My faith in Hug Boilers has now changed completely, & I will keep you updated on the outcome.
Update March 20th
After requesting the quote for the additional tap change, & not receiving it, I had no choice but to find my own plumber & had the outside tap replaced, but with no change to the hot water noise whatsoever, proving that it was not the cause of the overall problem told by hug boilers, which I'm still left with.
I expressed my concerns to the finance company to which I pay my DD & informed them of the bad service I have received from hug boilers, & was advised they would contact me.
No contact came whatsoever to fix the problem, &
I am now in the process of putting in a claim, which is ongoing.
I WOULD NO LONGER RECOMMEND HUG BOILERS TO ANYONE.

Excellent service Engineer courteous and very tidy Did a great job No issue on recommending this company

Brilliant service
We both a new boiler from Hug .
Engineer really done a perfect job with care .
Well done

Brilliant service from getting a quote from Jason to having the boiler fitted by Daz who was so professional. 5 stars all the way.

Thanks Antony

Nice guys and very professional. Our house is warm now the new boiler is fitted. We have hot water for washing up ha!

Great company very helpful

everything went through very easy
Would recommend this company to anyone

Have no complaints whatsoever, quoted a good rate for my new boiler and fitted it the next day.
Would recommend them based on my own experience 👍

Excellent service. Needed new boiler before Christmas and Jason was able to get it sorted on day agreed for best price I could find after shopping around. The Engineer Daz turned up on time and cracked on with no issues, didn’t take too long and cleaned up after himself before he left.

So after cancelling last week due to engineer illness. The engineer turned up on Xmas eve. Spent 20 minutes trying to service my boiler and guess what, same as last year, forced the boiler into error mode.
This is now 2 years in a row of exactly the same circumstances.
Cancel appointment due to illness
Re-organise appointment, turn up and break my boiler.
Refuse to fix it and leave me with no central heating.
This time on Xmas eve.
Hug boilers did then ring me and told me that they will have to contact the boiler manufacturer to organise a repair. God only knows when that will happen.
Happy Christmas HUG boilers.
btw, please thank the engineer for p***ing all over my toiler floor.
It's a shame that this review system only goes as low as 1 star

HUG have done an amazing job of installing a new boiler for my 82 year old mum. Great service from the start, speaking to Jason for a very competitive quote to the very clean, brilliant installation from the engineer Craig. We would definitely recommend HUG. Nothing has been a problem, even getting it fitted before Christmas. Everyone has been very helpful and friendly.