Hug Boilers Reviews 

It was a pleasure to do business with Hug. Rachael was extremely helpful with all my queries and obligingly included a few extras that I requested in the quote. The installation of the new Worcester Bosch 4000 went according to plan and was done and dusted in less than six hours. Craig the Engineer cracked on with removing the old boiler and installing the new one in a very speedy and efficient fashion, and remained cheerful and positive throughout despite encountering one or two problems. His knowledge and professionalism was a joy to encounter, (as was his singing!!!)
A seamless process throughout and I have already recommended you to family and friends. Thank you.

Ordered Wednesday afternoon, fitted Friday, great service and great price. Greg, the engineer went over and above what we expected, would definitely recommend.

2 weeks after instalation i am very pleased with my new item, i would say i have had overall been satisfied with the service i recived.however,when it comes to cleaning up the debri i was dissapointed this was not done.a bit ov advise lads,no matter how good of an instalation job you do cleaning up properly,is a very big part of the job weather its friday and you gotta rush off home regards from a very experianced cleaning supervisour.

Easy to get a quote and chosen boiler fitted within a couple of days. Great experience from breakdown to replacement!

Hug boilers did very well. Jason in technical sales was excellent and knowledgeable. He gave good impartial advise. I paid a small amount more for a top notch boiler compared to other cheapest quotes for a a very basic one. Jason went through my survey photos and marked these up for the install engineer. I got a couple of quotes for different boilers. The installation engineer was brilliant, traveled from Bolton to Birmingham to fit my boiler. He did a great job working really hard to ensure pipes would not be seen behind my new cupboards. Boiler is as described, works very well and I am glad I was able to discuss the advantage of very small cost increment to get a cracking boiler. Good company who know what they are doing.

New combi boiler ordered from the very helpful Jason on Friday and installed by a highly efficient and knowledgeable engineer the following Monday. Excellent service from start to finish.

Every f***ng year, the same old story. Your boiler service is going to have to be cancelled due to illness.
Last year, they did exactly the same and when they did eventually come they broke my boiler and never repaired it, had to get another company in.

I got an excellent quote from HUG and decided to go for this and installation was fantastic with fast and friendly service. Currently have issues with Hive that we purchased as part of the package and even though Hive have been very unhelpful and rude HUG have been supportive and has an engineer booked in to visit this week to resolve the issue.
I would highly recommend this company.

Craig done a excellent job taking old boiler out and putting new one in very professional workmanship also worked in the rain digging trench for pipes kept him in cups of tea that hot in here now got my mankind on thumbs up to hug boilers highly recommend gary wigan

From the first phone call, I felt safe I was dealing with a friendly, extremely experienced and a thorough family run business. The information given to me covered many options for different boiler choices along with really good price ranges and various way of paying. I must say, when people have asked how much it all cost they are shocked at the price. It was a lot lower than I thought it could possibly be. You get so much for so little. A massive thank you to Jason for all your expert advice and at the same time putting me under no pressure at any time. From start to finish the whole experience lasted 4 days and was very easy and a 'no brainer' to choose HUG Boilers. The gas fitting engineer was respectful of my property, friendly and kept me up to date on each stage of the installation. The whole installation only took a few hours and the clean up afterwards was impecable and all rubbish was taken away. My gas fitting engineer was called Craig and I just want to say, you did a superb job Craig, quick, clean and efficient, thank you very much. Craig also filled out all the warranty paperwork for me and his explanation of how the boiler worked was so easy, even I understood it. Once again, to Jason and Craig, great work guys, thank you. I'm all warm and toasty now and ready for winter and all stress free.

Everything went well and as expected, installers were very helpfulboth in the installation and the way they carried it out.

Joel came and fitted the new boiler. He did a great job and it was a pleasure to have him in the house. A very decent man who made the whole experience a happy one. Thanks Joel.

Boiler installation was done very efficiently and all done in one day.

I recently had a boiler installed by Hug Boilers, and the experience was fantastic from start to finish! Jason, who initially helped me with the purchase, was incredibly knowledgeable and guided me through the options with patience and professionalism. He made sure I found the right boiler for my needs without any pressure.

The installation itself was seamless. The engineer who carried out the work, was punctual, efficient, and left everything spotless. They clearly take pride in their work, and it shows!

I’m so pleased with the result and would highly recommend Hug Boilers to anyone looking for a reliable and professional service. Thank you, Jason and the engineers for making the whole process so easy and stress-free!

Firstly the quote from Jason was very competitive and they could do the work within the time scale we needed. They could also supply the Worcester Bosch 4000 30KW that we wanted so a survey was carried out via video call just to make sure the engineer had no surprises when he turned up.
On the day Craig arrived nice and early and removed the tanks and plumbing from the attic, then the emersion tank and associated piping in the bathroom. Everything was made good and the new boiler installed in the garage. Craig was extremely knowledgeable and clearly years of experience aided him completing the removal/new installation by the end of that day. He helped me pop the hive system on too and after I sussed the internet connection I was supplied with heating and hot water. It’s been a week and the boiler performs fantastic!
Rounded up I have to say that HUG we brilliant and I would have no hesitation in recommending them to anyone. The team were polite, timely and communicated with me at all times. The financial deals were a real plus too!
I will certainly deal with them again.

I have only had the new boiler 5 months when we had an issue, no hot water. I called Hug Boilers who has installed it, a lovely lady gave me simple instructions on how to check the pressure, which I did, and also how to increase the pressure. I mentioned the boiler had a leak, Hug contacted the supplier who came out within 48hrs and fixed the issue. Great service, thank you.

A difficult job in a very old house, 1908, 5 bedrooms and two bathrooms in rural Northumberland .
Replacing a 35 year old boiler and cold and hot water tanks with a Viessmann 111-W Combi storage boiler in the attic
HUG sent their surveyor, John, who was an experienced plumber to quote for the job and work out the plan. He recommended the boiler for the job and did all the paperwork.
In the meantime, our old boiler died and Rachel did great job bringing forward the installation despite delays in sourcing the boiler from Germany.
Mick, the Boiler Wizard and Carl arrived early (7.50am) and worked non stop to work out the maze of pipes in the attic where the boiler was to be fitted.
The new boiler was delivered and was hauled up into the attic, installed and connected. The old hot and cold water tanks were removed.
Next day the new boiler was commissioned. Wayne the electrician arrived from Leeds to join the party and sorted the electrics and set up the Nest programmer. He talked us through the operation.
Then the fun began removing the old boiler and redundant pipework. This difficult and dirty job was completed and the place tidied up and all the old tanks and boiler disposed of.
Later there was a problem with a leakage in the system causing the boiler to lose pressure and shut down, excellent communication between John, Rachel and Mick sorted the problem and the system was up and running again. Good after service.
HUG are highly recommended. Their strength is the caliber and competence of the people and the communication between them.

Price originally agreed was different on installation date as upgrades were missing. I called the company and explained I was not to happy and she started to get very angry saying that the company records all calls and that I was basically lying what we'd agreed on.
I asked if she would kindly send me the recording and after 3 days of waiting the next excuse came along which was it couldn't be sent due to the file type??? Complete BS. She'd realised she had completely messed up just to get a sale.
Anyway moving on Installer stunk of beer and cigarettes.
He had the old boiler out and new on in in 1h 30 mins.
I specifically asked him if the system was bad when it came to the power flush and he just looked at me a bit blanc and kinda noded. I was surprised as I was sure he had not done it and can confirm I checked all CCTV and no power flush machine came out of his van and into my property once.
Installer only showed me how to adjust the hot water setting. Nothing about the fill loop or heating adjustment temperature.
Installer left and I have to clean up all the mess in the downstairs bedroom where the boiler was installed.
Still have the pics.
For safety the next day I took more time off work and had to get a local plumber to completely check the installation. He properly power flushed the system and said yep it had never been done. Also tightened up a compression joint that was weeping and an electrical connection that had a bare wire hanging out too far. He went on to show me everything on my new boiler. Even the app on the wifi.
The impression I got from the installer was he just wanted to be in and out asap, and with no regards to safety. The impression of the company was we just need a sale and quite happy to sell you extras then deny it!
NEVER AGAIN!

The installing engineer made a bad decision with a section of the pipework which resulted in a leak. He was then not contactable for a few days and it took a week to resolve the problem.
I am still having issues with the operation of the Nest System. There does not appear to be any comprehensive easily accessible information as to how to set up the system. I am having to learn by trial and error.
All in all changing my boiler has been a difficult and disappointing experience.

Excellent service from beginning to end felt confident that all would go well and it did