Hughes Electrical Reviews 

I bought an LG TV. My last three have been LG and Samsung. Looked at WHICH Magazine online and picked the TV. Bought it from Hughes Electrical. They said I could have a "free" cafetiere as a thank you.... sounded OK., but then I find that in order to access the offer I have to subscribe to buying coffee beans.Not free then is it?

Missed delivery dates for a Fridge/Freezer multiple times. No communication at all. Gave up, and cancelled order. Avoid.

Ordered a TV in store on Thursday. Paid for a third party courier to deliver on Saturday. No delivery or contact form the courier or company. Phoned customer service who tracked it and said it was delayed and showing as coming on Monday. Still no text or call from the delivery company themselves. Monday arrives, no delivery. Three separate calls to customer service who all gave conflicting information about the whereabouts of the delivery; tracking information that differed, told we were 6 delivery stops away, the courier was in the area. Phoned customer service first thing the next morning who informed me there was no manager or supervisor to speak to and they would have the submit a form requesting me to get one within 24 hours. Instructed them to cancel every part of the order and refund me. Told it would be 5-10 days before the nearly £1000 would be refunded. Told this was company refund policy. Went into store about 2 hours later to speak to the manager about this and the system was showing that the order had not even been cancelled and the refund I had been told was being processed hadn’t even been actioned. He was unable to get hold of the courier to confirm the cancellation had been made, so I am still waiting for the refund of a £950 TV to even be processed. The whole series of events has been appalling and I cannot help but feel lied to, fobbed off and treated very poorly. I have never heard of APC delivery who they use, but I would strongly advise they don’t use them and anyone brave enough to shop with Hughes should refuse to have this service. I personally will never shop with Hughes again. I gave them a chance because I liked the girl in the shop who was helpful and thought shopping in person would be a better experience.
Wow was I wrong. I will be ordering online with the reputable retailer I have always used for my electrical goods and less just say…..lesson learnt!!

Customers have to be careful when ordering large refrigeration appliance online as their aggressive sales marketing algorithm will mean you could end up paying hunddreds more for someting you DID NOT WANT NOR COULD INSTALL IN YOUR FITTED KITCHEN because they kept sending messages BUY NOW only 1 left but non-disclosure of the fact the appliance needs to be plumbed in but I SEARCHED FOR NON-PLUMBED BOSCH FRIDGE/FREEZER......Seems they are just interested in making money and as an Army widow I just cannot afford to subsidise Hughes but more importantly will the F/F which cannot be plumbed in and which takes up fridge/freezer space I need for just keeping everyday things ok work efficiently because THE APPLIANCE CANNOT BE PLUMBED IN......MY FAMILY FEEL I HAVE BEEN TOTALLY MISLED.....HENCE THIS REVIEW AS I HAVE HAD TO GET FOLKS WHO KNOW ABOUT THESE F/Fs to help me and CONFIRMED I WAS MIS-SOLD WHEN I SOUGHT AND THOUGHT THE F/F DID NOT, REPEAT NOT REQUIRE TO BE PLUMBED IN AS NOT POSSIBLE IN MY FITTED KITCHEN......THANKS HUGHES FOR THE GRIEF AND AGONY.....NOT

They sell items that just don't work, then make it difficult to return. Don't buy from them

Bought a tumble dryer and washing machine they had a price match so just purchased after my wife looked online and found both cheaper at marks electrical so sent picture over and talked on phone and agreed to match plus the 10 % for buying 2 paid with klarna so could not send me an invoice of discounted price only send a discount to klarna just checked no 10 % and no price match and now they say its to late to check i find it hard to believe companies think this sort of behaviour will be ok I hope if you read this you try marks better price with no inconvenience or lies

Two men came , both were polite and friendly and worked efficiently and quickly. I now have a T .V that works!

Order an oven as ours broke. Ordered on a Wednesday told earliest delivery was Saturday did not arrive. Had to ring them to find out when I was getting the item was told and received email saying delivery Monday. Did not receive it. I checked with delivery tracking and someone had entered customer cancelled. I am disabled and have not a a cooker for 6 days. Someone from Hughes said they would ring me back within 10 minutes, it's been half an hour and still waiting.

We've had had an LG TV delivered, which developed a fault well within a year of purchase, we were asked to return it to a repairers, they sent a box with no packaging in it, so we wrapped it in bubble wrap and it was picked up. 3days later we were informed that it had arrived but smashed beyond economical repair. A new TV was delivered but with the same fault ( the TV guidewas taking well over minute to be seen on the screen) l took 3 videos of this, sent it to Hughes and they refuse to acknowledge there's a fault and want the TV to be returned to the repairers. PATHETIC AVOID AT ALL COST.

Was given 9-3pm slot for delivery. Was in all of the time and even after 3pm made sure that someone was in the house.
After 2:30 checked to see when delivery was going to be and it said pending waiting for shifted instruction. Apparently they tried to deliver it at 12.05, when I was is. I think they need to learn to knock at the door or ring the doorbell as I was in.
Rang back there was no resolution. Attempted.waiting for full refund. Avoid at all costs.

I made a telephone order with the sales team in Ipswich. I spoke with Nick. He was everything that you would hope for in an agent. Friendly, helpful, efficient.
Online can never come close to the excellent experience I had.
Thank you Nick

Very happy with my Bosch heat pump Dryer. Everything went smoothly and was kept upto date from Hughes. Would definitely use again.

Great, helpful service from Hughes AND excellent delivery people BJS Delivery

Appalling service. First dishwasher was delivered damaged. Replacement was also sent out damaged. Third did not turn up at all. Although their own driver had arranged the third delivery over the phone before leaving which was later confirmed by customer services, and we had received texts and emails confirming the date, Hughes claimed that the depot had the delivery down for the next day. So, three days spent waiting in for absolutely nothing. Avoid at all costs.

Awful experience. Delivery date got cancelled night before. Then rearranged for 4 days later, then they didn’t turn up. I rang and cancelled the order after that. Won’t be using again.

I ordered an oven and agreed a date for delivery and was told I would get a message on the day before to confirm delivery time. I did not get a message and phoned to ask why. I was told that delivery would be a day late. This was not convenient as I was going to be out for most of the day but agreed a delivery slot of between 1630 and 1830. On the day I got a phone call at 1130 from the delivery driver saying he was outside my house. I had to drop everything I was doing and rush back home. Fortunately the driver had waited. When I pointed out that the agreed delivery time was much later in the afternoon he said that he hadn’t been told about it. He went on to say that, as far as he was concerned, delivery times did not mean a thing.

I was in last Tuesday and bought an AEG cooker from your Lowestoft store.
Today it arrived and they could not fit it.
I was assured at the store it would fit and it does fit but your fitters' regulations say the space on either side is not enough for new guidelines
At no point in the store or when I received a call yesterday from the health and safety depot was this mentioned.
I am extremely upset that I now have no cooker , have paid for the fitting ,the cooker ,delivery, and insurance and yet I have no cooker.
This is appalling service and not what I expect from Hughes who have always had a good local reputation.
Not any more it seems and to try and get through to you on the phone is near impossible.

Awful delivery service. The company they use is ArrowXL and never made the time promised and lied and said they came and left a card Wasted my whole day waiting for this worthless delivery service. Get a better delivery company before they pull your business down.

Ordered fridge freezer on next day delivery (to be delivered 9th September) as mine had broken over the weekend. Confirmation of order and delivery date received upon completing order. Received text on the same evening (8th September) from Arrow courier saying unable to deliver due to their availability and earliest delivery available was 12th September. Rang customer services who offered to cancel existing order and reorder saying they could deliver 10th September however would be using same courier. Had lost trust in the courier so I cancelled order. Will not use again and would not recommend.

Having purchased a fridge freezer from Hughes in Martlesham , Ipswich it was duly delivered yesterday 3rd September 2025. On unpacking the item I found the back plate to be damaged at the bottom with foam protruding below the damaged area. I took photos and called their customer service who asked me to email the photos and send an email. This I did and had an email back this morning offering me £50 ! I have declined this and under the consumer rights have formerly asked for either a refund or replacement . Now waiting for a reply, but very disappointed with Hughes.