Hugh James Reviews 

I had a negligence claim against a tour operator & when Rebecca Gilmore took over my case it just seemed to gather momentum & was dealt with in such a professional, swift manner.
I was kept informed at every stage, explaining costs & outcomes and in the end with a successful payout.
If they can help they will, if they can’t, they’ll explain why.
Top class & professional.

The process we are undertaking is confusing to us and Hugh James takes all that away for us and explains in lay terms how everything will work as the case progresses.

Nicola Jordan - Paralegal regulatory helped us ascertaining our premises license for our shop in Swansea as we had some representation, during the process for granting our shop a premises license, communication was brilliant throughout, highly knowledgeable and highly recommended, easily accessible via phone and email and got the job done. However due to the representation being considered we had to attend a hearing where
Justin Davies - Legal Director attended hearing with us and was able to handle it very well and inform the hearing members of the facts and evidence, Justin done a really good job job, highly knowledgeable, highly recommended and easy to communicate with.
If you need any assistance in licensing queries for your business High James solicitors are A1

Hugh James were extremely helpful and professional when dealing with our claim. A special thanks to Emma and Lauren who were always happy to discuss matters further when not fully understood. No amount of questions were too much and they were always very quick to respond to any queries we had. We would definitely recommend them.

They really look after my interests and kept me well informed through out.

Clear, concise advice. I felt listened to and any queries I had were quickly resolved.

I’m so pleased that I chose Hugh James to act on my behalf regarding my compensation claim, from day one I found them to be so professional the way they dealt with my case and successfully won my claim.

Hugh James is a highly professional and compassionate law firm. They have provided an excellent service for me. Their attention to deal and diligence has been outstanding.

"I value most that you achieved a good outcome for me. Some of the detail is quite complicated and in the beginning I was nervous about incurring costs that I couldn’t afford. Pauline was very good at explaining everything that I didn’t fully understand and I felt that I could completely trust her guidance. "

I cannot recommend Meg and their team enough. After a difficult separation, I needed a structured contact arrangement to ensure I could maintain a meaningful relationship with my son. Meg handled the case with genuine empathy, clarity, and legal expertise.

They took time to understand my situation, explained every step of the process in plain English, and fought for a fair, child-focused contact schedule that prioritised my son’s wellbeing. Thanks to their guidance, we now have a clear, workable arrangement that has brought stability and consistency to our lives.

If you’re a parent navigating contact issues, do not hesitate to work with Meg and Hugh James solicitors. They turned a stressful situation into a positive outcome.

Great service from Rhiannon Andrews in the Will department. Very professional and showed real empathy with our dealings. Rhiannon explained everything in a very clear and articulate manner, and we were very impressed & pleased with the outcome. Highly recommend if you are looking at new or (as in our case updating), your Wills.

Hugh James were appointed by NatWest Bank to deal with my late Mother's estate in 2025. My contact was Jessica Forrester and she was extremely helpful and polite, while dealing with various issues relating to the estate.

Phoebe and her team have been very helpful, sympathetic, kind and professional all along the way. Nothing has been too much trouble and they made my journey a little easier so I give them the utmost thanks and the highest recommendation.

They were willing to fight my corner for me when I felt that I wasn't being listened to. My husband's health problems were extreme with parkinsons, dystonia, Lewey Body dementia, fractured hip and spine, bladder cancer, incontinence, despite this the NHS and Social Services repeatedly refused CHC funding. I felt really strongly that he qaulified for the funding and Hugh James used their expertise in this field to take some of the pressure off me over the 5 /6 years we were appealing. In the end we were proved correct when I was awarded some compensation for part of the time that he at the Care Home - though not a total
'victory' I felt it proved my point and justified the work put into the appeals process. I would never have achieved even this partiel measure of success without Hugh James. Thank you Kirsty

I do not hesitate to recommend Johnathan Syddall at Hugh James Manchester. He dealt with my sons case after a life changing injury. He was professional, clear, calm in giving advice or explaining everything. He attutuned to my son's communication needs, showing empathy and care and kept me and him fully up to date answering all our questions!
Experts with full knowledge were used when necessary and the advice was too, clear and professional.
Johnathan remained a constant throughout the case and we felt heard and supported, and I really appreciate the time he spent working with us and the case that was prepared and ultimately it's positive outcome. Thank you.

Hugh James helped us secure a fair compensation offer for medical malpractice. Our solicitor Ramune was persistent and did not settle quickly for early low offers. They kept us informed of the risks and timeframes, and their willingness to go to trial forced the Harley Street Consultant Plastic and Reconstructive surgeon's insurer to eventually make an acceptable offer. These things take time (3 years) because the insurers know that people will accept less, the longer they drag things out.

Peter from Hugh James delivered a seminar on a specialist/niche legal area to our firm to help us meet the needs of our more vulnerable clients. He really went above and beyond for us, with an impressive level of expertise.

Richard and Maddie represented Caroline and our family for 5 years. They have always been sensitive, supportive and empathetic. Keeping us informed at every stage with advice and updates on the progress of the case. We received the very best service and I would commend them to anyone negotiating this emotional journey.

I honestly can’t thank my solicitor enough for everything she did for me. From start to finish, she was kind, understanding, and incredibly supportive during what was a very stressful time. She always took the time to explain everything clearly and made me feel reassured throughout the whole process.
Her dedication and hard work helped me successfully receive compensation, and I’m so grateful for all the effort she put into my case. I truly felt like she genuinely cared and always had my best interests at heart.
I would highly recommend her to anyone looking for a professional, compassionate, and reliable solicitor. Thank you again for all your help — I really appreciate everything you’ve done for me.

The time and effort they have put in has been amazing. Nothing has been too much trouble. Anything I am unsure about is explained thoroughly.