Hugh James Reviews 

Hugh James- A great choice, purely by chance (A new experience for me)
Alway's kept informed as my claim proceeded, and prompt with information regarding my queries and updating amendment's. Their staff could not have been more helpful.

Abbie Mattocks was extraordinary. For a start, her knowledge in the arcane area of Court Of Protection was prodigious, she was punctual, accurate and strangely kind for a solicitor - my mother is 105, and she grasped that we care for her. I would recomend her completely.

An experienced litigator with thorough preparation and excellent presentation

I'm very impressed by the proactive nature of the response that I have received following an initial enquiry via the website a few days ago. Following a useful first call where details and background information was shared and an explanation on the consultation options, I had a very clear and useful follow up call where more details were shared, and an overview of next steps provided.
I'm very impressed by the overall service provided to date.

Rating**: ⭐⭐⭐⭐ ⭐(5/5)
: Professional support and clear communication

From the start, Hugh James provided a helpful and professional service with my nhs chc claim. I felt supported throughout the process, and the team explained the next steps clearly so I knew what to expect.

Katie’s communication was generally prompt and attentive, and they worked hard to ensure my case was presented properly. The advice I received was easy to understand and gave me confidence in the process.

Overall, I’m very grateful for their work and would highly recommend Hugh James to anyone looking for guidance with nhs chc claim which is a very complex process. 5 star rating.

very happy with Hugh James specially Mark Robinson who explained everything in detail as was a very sad time for our family emotionally talked us through everything and was always available to help us.

I would like to express my sincere gratitude to Hugh James Solicitors, and especially Sophie Wheeler from the Military Department, for the outstanding work she did on my Non-Freezing Cold Injury (NFCI) claim.

Although my injury had occurred over 15 years before Sophie took on my case, she approached it with professionalism, determination, and expertise. Despite the significant passage of time, she successfully secured an unprecedented level of compensation for me—something I never thought would be possible.

Throughout the entire process, Sophie kept me informed, provided clear advice, and demonstrated genuine care and commitment to achieving the best possible outcome. Her knowledge of military claims and attention to detail gave me confidence from start to finish.

I cannot recommend Sophie Wheeler and the Military Department at Hugh James Solicitors highly enough. If you are a veteran or serving member of the Armed Forces seeking legal representation, you will be in safe hands with Sophie and her team.

Thank you once again, Sophie, for your exceptional dedication and for achieving such a life-changing result.

Due to a change in executorship of a will being needed, I contacted Hugh James Solicitors.
I spoke with Ellie Jenkins, Client Support Advisor, Trusts and Estates Administration. Ellie was kind, knowledgeable and professional and kept me updated throughout the process.
Thankyou to Ellie for sorting it all out as efficiently and stress free as possible.

Extremely helpful and friendly.

I brought Hugh James on board to manage our probate in February/March 2023. It is now July 2026 and the probate is still not finished.

The entire process has been painful and has frankly made a difficult grieving process worse. I have had to chase my contacts constantly, sometimes not receiving an email reply for months at a time.

I suspect that this team is severely overloaded with cases so my complaint is not necessarily against any one employee at Hugh James but more the way things are run from top down.

We eventually received part of the estate funds in 2025 but radio silence since then despite chasing in June 2026. The last email I had from them was in October 2025.

I approached Hugh James following a traumatic medical experience, hoping not only for legal advice but also for answers about what had happened to me.

At the outset, my case was accepted, I was offered a No Win No Fee agreement and given an estimated value for my claim. Although I understand these assessments are provisional, it inevitably gave me confidence that my case had strong prospects especially being told I had a 85% chance of a win. Six months later, after waiting for my medical records to be obtained & reviewed, I was told the firm would no longer act because the claim no longer had reasonable prospects of success.

What I found particularly disappointing was that, after six months, the only new information I had was a copy of my own medical records (which they insisted they requested not me) —records that I could have requested myself much earlier had I known that would ultimately be the extent of the investigation.

Communication throughout my case was poor. I frequently found myself chasing for updates, often waiting weeks/months for responses. Ironically, once the decision had been made to close my file, communication suddenly became prompt.

I took time to write a thoughtful email explaining how shocked and disappointed I was, that I was still undergoing treatment for PTSD, continuing to experience ongoing medical problems, and that I still felt I had no real answers about what had happened to me. I also asked reasonable questions about the investigation that had been carried out. None of those questions were answered. Instead, I received a short email acknowledging my position before my file was closed.

I fully appreciate that not every clinical negligence claim can succeed, and my disappointment is not simply because my claim was discontinued. It is because I was left feeling that, after six tough months, I still had no real understanding of what had happened to me. I continue to receive treatment for the psychological impact of this experience and am still dealing with ongoing physical health issues, yet I was left feeling that those continuing effects were not truly reflected or acknowledged.

Overall, I was left feeling that the client experience and communication fell well below the standard I had expected from a nationally recognised clinical negligence firm.

The advice was clear and easy to digest and the and the member of staff i spoke to was very supportive during a very difficult time

We as a family have been fighting for continuing healthcare funding for my dad. Unfortunately we found the system very difficult and very much one sided in favour of the health board. We contacted Hugh James and Jasmine Dempsey was allocated to our family. Jasmine is very knowledgeable in relation to CHC and has kept us informed of the process and any changes that have occurred. Jasmine has worked so hard and we don’t know what we would have done without her hard work and dedication, we would certainly recommend Jasmine to families that need help.

Katie Morgan is calm and professional which is necessary when the subject is emotive. Katie handles appeals with ease. I would recommend Hugh James Solicitors and Katie Morgan.

Dealing with Jack Rosser has always been a pleasure. We have been fighting a case for NHS continual healthcare funding for my mother. It has been rejected and we have gone for appeal. The amount of work that has gone into this is enormous. We have had Teams meetings with Social and Health care services and Jack has been instrumental in driving this process forward. I can’t praise Jack and Hugh James enough for their effort and tenacity. Highly recommend them.

I would like to express my sincere thanks to Hugh James Solicitors for their outstanding support in helping me secure a successful outcome in my wife’s Continuing Healthcare Funding case.

From the beginning, the solicitor assigned to me showed true professionalism, compassion and a clear understanding of what was a complex and emotionally difficult process. Their knowledge of Continuing Healthcare funding was excellent, and they guided me carefully through each stage of the case. They explained the process in a way that was easy to understand and kept me informed throughout, which gave me confidence at times when the situation felt overwhelming.

This was a particularly gruelling case. It was turned down twice, but Hugh James continued to appeal on my behalf. They never gave up. They knew how and when to challenge the decisions, and finally appealed to NHS England, ultimately winning the case. I did not know the appeal process. Without their guidance and persistence, I would most likely have given up.

What stood out most was their dedication and attention to detail. They took the time to understand my wife's circumstances properly, prepared the case thoroughly, and represented her interests with care and determination. Their support made a real difference and ultimately helped achieve the successful result I had hoped for.

I am extremely grateful for the help I received and would highly recommend Hugh James Solicitors to anyone needing guidance or representation with a Continuing Healthcare funding claim. Their professionalism, empathy, guidance, determination and expertise were invaluable.

Once contacting these solicitors as I have been diagnosed with asbestos cancer .They have been amazing.First visit at home with Maddie Allen was so reassuring. Once claim was started they have kept us informed step by step.Visited us when needed to never asking us to go to them.They have been wonderful and today we received final outcome.I would recommend these solicitors. If we could give 10 stars we would.Alan

Although a lengthy process, Annalisa in the military department made it as painless as possible with frequent updates.
I was constantly kept updated with everything going on and with expected time frames.
Everything was explained well and she was able to recover expenses occurred from medical appointments.
All in all a positive experience.

I found them very helpful and will be going back them in the future

called  Hugh James  regards an industrial claim 4 times i was transferred to the wrong department including a call from another totally irrelevant department. totally lost all faith in Hugh James when trying to engage them and this is the performance i hate to think what they would be like on a claim terrible experience