Hugh James Reviews 1.026

Outstanding service from start to finish.

Hugh James handled my cold weather injury claim with professionalism, efficiency, and genuine care. The team kept me fully informed throughout the process and took the time to explain everything in clear, simple terms.

I felt confident that my case was in capable hands, and their dedication ultimately led to a successful outcome. They were always approachable, responsive, and thorough in their work.

I wouldn’t hesitate to recommend Hugh James to anyone needing expert legal assistance. Thank you for delivering such a high standard of service.

Annalisa Magno of the Military Depart has been fanatic throughout my case. I firmly belive my claim wouldn't have been settled or progressed as well as it had without her being my Solicitor.
Highly motivated and trustworthy, she fought till the end to get my claim to it's true value, I cannot praise her enough.

Peter Renshaw of Hugh James helped me and my daughter deal with her PIP appeal on a pro bono specialist support. From the outset we found him thorough and he guided us through a very difficult process with great care. He did a lot of work behind the scenes. We had a positive outcome at the appeal and I doubt this would have been possible without Peter’s help.

My son (now an adult), was as a child involved in a serious road traffic accident sustaining a traumatic brain injury. Some time ago needing advice and guidance to fight a benefit appeal, I contacted Headway - the National Charity for Brain Injury Survivors who recommended that I contact a Manchester based solicitor experienced in managing contentious welfare claims and that his involvement would be on a pro bono basis - it was a turning point!
From the outset Peter Renshaw's involvement has been paramount. His professionalism, knowledge and expertise has led us unerringly through various appeals leading to successful and positive outcomes in each and every case.
Peter's guidance and understanding has been invaluable. He has worked tirelessly on our behalf and throughout the years on a pro bono basis. Words cannot sufficiently express my gratitude but a huge thank you go to him and to Headway, the Charity who pointed us in his direction.

You have clearly set out that we can’t apply for a return of dad’s care home fees. Thanks.

I have been dealing with Hugh James Solicitors since early 2025 in relation to my late mothers estate. I found them very easy to deal with and the ability to to do most things electronically made my life a lot easier. Holly and Jessica kept me up to date with everything including timescales which when dealing with an estate is sometimes not quick. Any queries that I may have had were answered quickly and in an easily understandable form which when dealing with legal terms and processes can be a bit complicated. Sorting out a deceased estate is not an easy time for the family but the services of Hugh James Solicitors made things a lot easier for us.

Our representative, michelle Evans was amazing throughout the whole experience. She was professional, knowledgeable, understanding and compassionate, the is a credit to the firm. She made the whole process easy to understand and navigate.

I was impressed by the speed , efficiency, communication and pleasant way the matter was dealt with . This was particularly gratifying at a difficult time for me following my mother’s passing .

Great communication and response to questions and queries. Structured updates made it easier to understand progress and legal process.

What an amazing company and cannot fault Jonathan and his genuine care and professional demeanour for his clients would highly recommend to anyone

When I started this journey I didn't know what to expect but the team and my case worker was really helpful .
Thanks
Hugh James

I had a military claim which I went through Hugh James and the service was outstanding! Abigail Tom led my claim and I had quick responses to any questions throughout the whole process! Can’t thank Abigail and Hugh James military department enough for getting my settlement quickly and efficiently! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Peter was crucial in guiding me through my son’s DLA renewal and successfully helped me with landing a higher rate. His information, knowledge & patience was vital and he ensured I was aware of all other pro bono avenues I was entitled too!

Efficient, all done via email, so no need to visit offices or long phone calls during office hours. Kept up to date with everything.

I don't know why my original review is not displayed. I was allocated a solicitor from overseas who had literally just joined the Firm. Although very pleasant, I don't consider my potential case to have been handled professionally and also, the Partner involved delayed matters by "forgetting" to escalate it. They used one "expert", without giving the full circumstances of the medical negligence I experienced and then said they would not take the case. I have now seen previous reviews and wish I had looked at these before contacting Hugh James.
I do not require a response from Hugh James.

Really good experience, got the result I needed and a massive thank you to Annalisa from the military department.
Annalisa kept me in the loop throughout the process and won me a large compensation claim against the MOD from injuries sustained in the forces.

I sadly had to reasently contact Hugh James solicitors after my Father passed away. I had the great fortune, luck and pleasure to speak with Ellie Jenkins.
It is the first time I've been in this situation, but Ellie was really great at putting me at easy and explaining everything e.g process and in a very easy to understand. If I had to ask something again it was explained with the same carm measuring tone. When ever I called to ask a question she had the same tone and great advice and understanding. I felt I was in great hands, and reasured nothing was a problem, right up to being assigned our own solicitors to help take this further.
I was feeling over whelmed with the whole situation, but thanks to Ellie it was like a weight was lifted off my shoulders. Thank you again Ellie.

Helpful, informative and kept us updated throughout the claim.

Was referred to Peter Renshaw at Hugh James by the Spinal Injuries Association and was provided pro bono specialist legal support with an Appeal to the Tribunal. I cannot recommend Peter highly enough, he was my backbone and support throughout and guided me through an extremely stressful process with a positive outcome.

Excellent service and in particular Ellie jenkins . Correspondence was fantastic , nature and attitude were completely first class to all my needs . I cannot speak highly enough about the service which is not common place in today's world