Hugh James Reviews 

I would highly recommend Hugh James Solicitors especially Rebecca in the Nursing Care Department, for her professional, knowledgeable and compassionate support with my mother’s retrospective CHC claim. She made a difficult and stressful process much easier, and I’m extremely grateful for her help.

It is difficult to put into words just how much Lauren and the team at Hugh James have meant to our family throughout my dad’s mesothelioma claim.

From the very beginning, the professionalism we experienced was matched by empathy, sincerity and kindness. At such a painful time in our lives, having people we could trust to guide us through the process meant more than I can properly express. Alongside their expertise, they brought a human warmth that made a difficult journey easier to face.

Lauren, in particular, deserves our heartfelt thanks. When you are grieving someone you love, dealing with a legal claim can feel overwhelming. The care and sensitivity you showed helped us feel supported, and we will always be grateful for that.

My dad was a much-loved husband, father and an irreplaceable part of our family. Behind all the paperwork was someone we loved dearly, and it mattered enormously to us that his claim was handled with such dignity and respect.

Although no settlement could ever bring Dad back or make up for what he went through, reaching this outcome means a great deal to us. I only wish he were here for us to tell him that everything has been settled and how much care people have taken on his behalf.

On behalf of my mum, my brother, myself and my wife, thank you for all your hard work, your compassion and for seeing us through this. You have made a lasting difference to our family during a time we will never forget.

We will always remember the kindness you showed us while helping us do this for Dad.

Approached this company for my late Mother's asbestos/mesothelioma claim, was told they are happy to proceed.
After over a year, and after gaining information to help our case, Lynn advised us that we now need a witness to confirm they knew our Mother, also to confirm they witnessed maintenance work and that dust was present within the Hospital when my mother was working there.
She also said it would help our case if the Coroner put Industrial disease was cause of death on the certificate.
Lynn verbally said to us that is all we need now to proceed, she had also verbally mentioned a couple of times, that if otherwise the claim will still be submitted, I am certain tgat her response to this will be of denial, however it was mentioned to two members of our family.
Through placing our plea via Facebook and with the Daily Echo, we received a promising response from witnesses, one or two who confirmed seeing work's carried out & dust, and who knew of our late Mother.
The engineer’s report confirmed Moorgreen Hospital contained Asbestos during the years of her employment.
We managed to get four witnesses, including myself.
Having received a message from two of the witnesses to let us know that Lynn arranged a time to call them to discuss the matter further, according to them she failed to follow this through and apparently she did not make the calls.
When I questioned Lynn about this, she was very unsettled, suggesting that if im not happy then to find another Solicitor. In my view, her response is very poor and unprofessional. Due to the reasons that we was so far in with Hugh James, I requested that we stay within the company but with a different Solicitor, so Peter took over the case. Lynn was poor with communication and updates, I would often have to call or email her for updates on the progress, she was pleasant in her approach, however lacked communication skills, more importantly we as a family feel that we received misleading information from her and that after receiving the final expert/ engineer’s report, the Solicitors decided not to continue with our claim, simply because the report had stated that despite all the witnesses, Coroners cause of death and archive proof of asbestos within the building, the reason from the Solicitors for not continuing with the claim was because apparently we had no evidence to prove that our Mother came into contact with asbestos fibres whilst at work.
We did not have much time to get to know Peter, but from our short correspondence with him, my sister and I found him to be very òbrupt, with a rude tone to his approach. We struggled to communicate with him, if he was talking and he did most of that, it was very difficult to respond and have a two way conversation, if you tried to reply whilst he was still speaking, he would with a sharp reply say, "I have not finished", by the time he had finished, I would forget what I wanted to say. In our view this is not what you would expect from someone of his status, it's difficult enough without this.
Both Solicitors did what they had to do to help our case and they carried out good investigations to help with thie case, we also did what was asked of us plus more, however it now seems a totall waste of time abd effort, when they have decided not to continue because the engineer’s report suggests that despite having allot of witness statements etc, that we would not have strong enough case to win without a witness confirming our that our late Mother was seen to be in contact with fibres whilst at work.
Absolute waste of time. We was encouraged to continue with our searches to be told over a year later, they will not take it further. Although we are appreciative all that they have managed to do for us, this does not change the fact that communication was poor, misleading information was given from Lynn with an unpleasant approach from Peter.

Absolute waste of time and hope!

I cannot thank Mark Robinson enough for the support and advice he gave me during my claim.



Mark quickly got to grips with the issues, explained everything clearly and made sure my interests came first. Thanks to his work, the final outcome was significantly better than I had expected.

He was thorough, honest and clearly on my side throughout.



I would highly recommend Mark to anyone dealing with a serious injury claim. If you need someone to fight your corner, Mark is the solicitor you want beside you.

Thomas Clements is extraordinary!!! He helped me through a very difficult time of mine. He is very professional. Has great empathy which is difficult to find. Guided me every step of the way. I am beyond happy and I couldn’t be more grateful.

Knowledgeable, supportive, professional and, most importantly, Hugh James helped us reach the conclusion we hoped for.

Knowing that I had the best team backing you, when my chips were down, someone was there to guide you. If I had not enquired about a claim 3 years ago I wouldn’t have got the result I had won, that’s down to you guys and gals. I would like to mention a special thanks to probably the nicest person to talk to over the phone albeit the accents of myself and Olivia Lloyd to whom I wouldn’t have got this far without her.

Very Professional Hugh James they kept
Me updated on everything they were doing
They cared about their client as i suffer from
PTSD they done all of the work for me and
Made it stress free i can’t thank them enough and i would highly recommend
Hugh James to any of my veteran friends
As i know they are in safe hands and will fight for justice for the MOD failure for illy
Letting down there Armed Forces with neglect
And i would thank Gwenllian Evan’s
For all of her hard work and dedication and professionalism

I’ve got nothing but positive thoughts about how I was treated by Hugh James. Matt our Financial Adviser has been amazing I would highly recommend to everyone

I needed to attend an appeal against a decision made by a local NHS continuing care panel. Jasmine Dempsey of Hugh James, my case worker, called me the day before to outline what to expect and how she would present the case. On the day, Jasmine presented a clear case to the panel as to why the previous decision should be overturned. Questions from the panel were handled with succinct and accurate answers, demonstrating Jasmine was on top of her brief. Overall I was very impressed with the level of preparation and professionalism demonstrated at the hearing.

The experience with Hugh James ( Matt) was great and very professional ! Always with a clear update of progress and would definitely recommend. Thank you so much for all your help.

Kate Thompson

I have just got to the end of my claim with Hugh James. I cannot recommend them enough. They have helped secure me substantial compensation for my NFCI which I sustained nearly 20 years ago. I can now get my life back on track thanks to Hugh James. My solicitor Sophie Wheeler has been outstanding throughout my claim process. She’s worked tirelessly on my behalf and is a credit not only to herself and Hugh James, but the veterans she represents. Always happy to help and answer any questions or concerns I had. The wider team of solicitors and barristers that also represented me through Hugh James were also outstanding. A true team of professionals that actually care about the men and women they represent: Thank you Hugh James.

The team at Hugh James have been fantastic throughout my case. They have always been incredibly clear when explaining the process and complexities that arise during a legal case. They have been proactive throughout and always kept me updated in what can be lengthy processes

Joel dealt with our aunt's estate professionally and with compassion. All queries were answered promptly and comprehensively. Highly recommend.

We had the best experience with Hugh James Solicitors, specifically Phoebe Osborne and her team who were so wonderful, supportive and attentive from the very beginning. She guided us throughout this process and helped steer us through an extremely difficult & emotional time - negating circumstances surrounding my husbands illness and our legal claim. She and her team were always professional, responsive and outstanding in their work. Kind regards Rosemary Peacock & Family

"First-class service throughout, with personal attention when needed, and achieved the end goal in a very timely manner."

Daniel provided a clear and compassionate support and understanding, whilst explaining things in ways that were easy to understand. This is a great way to build trust, by providing service that is easy to use.

I cannot recommend Peter Renshaw and the team at Hugh James highly enough. Peter represented my sons complex PIP appeal pro bono through the Headway charity. He was thorough, knowledgeable, and strategic - securing extra pionts he needed and guiding us through every step of the way including gathering OT, and medical evidence records.
even with limited avaialbility, he prioritised our case, prepared a strong legal submission, and gave clear evidence for the case.he was professional, compassionate and results - driven a true credit to his profession.
Elizabeth animashaun
(Client/appointee)

Whilst already receiving a war pension, a situation happened which required additional changes to be made. As this was something I wouldn't have been able to manage alone, I instructed Hugh James to act on my behalf.
Working with Caitlin Shipley, all necessary information was gathered, and relevant signing of documents was completed.
Caitlin was able to gain myself an increase in my war pension and a significant back payment.
Although admittedly the entire situation was causing me alot of stress, the clarity given by Caitlin managed to keep me calm, with frequent emails and phone calls when necessary. There I no way I would have been able to achieve this alone, so I am extremely grateful for the service provided by Hugh James, to the point that I recommend the firm to others, and have instructed them with another case.

Hugh James Solicitors provided excellent service and were very supportive during this time