Hugh James Reviews 

Trying to navigate through the Continuing Health Care process is a mind field and with the help and support I received from Katie at Hugh James it certainly made the experience less painless. Katie was very professional and I was kept up to date at all times and walked through the whole process which made it feel more relaxed and seem less.

Never been involve with probate before and Sam was very quick to return my call and explain everything. He kept me posted every step of the way, explaining clearly anything I didn’t understand. He always replied to my emails quickly and was a pleasure to deal with.

With very good and timely communication, Nadia & Nick addressed all issues and matters arising from the estate. This made the process less stressful and I/we felt helped and supported throughout. This was much appreciated, thank you

We used Hugh James in a no win no fee basis for a retrospective claim on Continuing Health care fees. My Dad had Alzheimer’s disease and other complex medical needs and was not given CHC funding whilst in the nursing home. After his death we decided it was worth trying to get the fees back that he paid from his pension.
The whole progress took about 1 year from start to finish before we were successful in the claim. It can take a time, not due to the solicitors but because of the backlog of cases needing to be dealt with by each health board.
We did everything remotely, no need to actually see the solicitors in person. Apart from providing proof of bank statements and payments and signing remotely, there was minimal effort required from our end.
The solicitors did all the back ground work and collecting evidence and efficiently dealt with everything, causing us no stress at all. The fees deduced from the successful win were very reasonable and I have no doubt that without their expertise, skills and knowledge in this field we would not have been successful if we tried to do it by ourselves without them.
If anybody is feeling like their loved ones should have qualified for CHC funding, I would strongly advise that you reach out to Hugh James. You have absolutely nothing to lose and potentially a lot to gain.

I have been kept well informed about my Dad's on going claim for CHC , it has been a long and very drawn out experience, but has been made easier to understand with the care and support from Rebecca and Jack at Hugh James

Jasmine is a very competent solicitor. She is well prepared for meetings and has researched my case thoroughly before attending teams meetings. She is friendly, well organised and extremely professional.

I contacted Hugh James to ask them to handle my Appeal on behalf of my elderly mother for CHC funding, having been turned down at the initial stage.

They are very thorough and professional. I had a single point of contact, Isabelle, and she was extremely helpful. She attended the appeal meeting and I was impressed with her recall of all the facts involved in this lengthy case. Good follow up also. We’re currently awaiting our result, but I really cannot fault the work done on our behalf by this organisation.

Excellent service and information. Delays were attributable to ICB rather than Hugh James

Great Service and very thorough in completing the presentation

After a car accident when our son sustained a brain injury we got in touch with Hugh James who sent Matt Evens out to see us. From the very start Matt was so supportive and understanding to our situation nothing was too much trouble. We knew very little about what to expect but Matt explained everything in a way we could understand and took care of everything at a time where it was all too much for us to deal with. Matt made sure our son had all the care and support he needed hassle free, as parents he was a great support to us in the hardest time of our life’s we will be eternally grateful to Matt and Hugh James so thank you for the bottom of our hearts

Sophie was calm, professional and informative.
Her empathetic attitude was reassuring.
Her advice sensible and honest.

All staff members we have dealt with have been extremely kind, caring and sensitive in dealing with our claim and considering how difficult a decision it was to apply for compensation on behalf of our close family member.

I am incredibly grateful for my Nia-wyn and Annalisa’s dedication and persistence throughout my case . They stay committed every step of the way , kept me informed and never lost focus, even when things got challenging. They’re hard paid off with a successful outcome and I couldn’t be happier . I highly recommend the team to anyone looking for a team that truly fights for their clients.

Super helpful and professional. Very through in the legal submissions. Clear terms of business.

I am just pleased that HJ are prepared to keep pushing on with my Mothers case .Not only to put a wrong right. I think the DST is a joke ,and hopefully that we forge the truth for other families trauma also , Thanks Paul B

Very helpful&Very friendly.
Had a great experience with Hugh James.

I would NOT recommend Hugh James whatsoever for any military claim or legal matters. My case took over 7 years settle, as I was put completely on the back burner due my case being slighty more complex. I would strongly recommend for any military claim, AVOID representation from Hugh James. Specifically Nia Wyn Evans and Annalisa Magno. Throughout the duration of the case, I constantly had to follow-up for any updates.

Though, relatively straightforward still, I feel neglected. I'm left with a significantly less amount than initially valued. I feel if you offer complexities rather than textbook cases Hugh James will leave you on the back burner whilst prioritising the easier cases. Which for any legal entity, this is completely wrong and unjust to represent clients in this way.

Having consulted advice from other legal firms throughout the process of my military claim, I wish I'd of gone elsewhere as it was certainly clear they didn't have my best interest as a client.

Whilst travelling to a work meeting, through no fault of my own, I was involved in a road traffic accident which caused a spinal cord injury and later the development of a functional neurological disorder. The injuries were life-changing and left me disabled. At the time, neither my family nor I truly understood the extent of what had happened to me or how drastically my life was about to change.

The first firm of solicitors I contacted visited me at home and told me my injuries were catastrophic and that they were unable to take on my case. That was one of the lowest and most frightening periods of my life. I felt abandoned, overwhelmed, and completely unsure of where to turn.

Mark Robinson was the solicitor who took on my case, and from that point onwards I no longer felt alone. Over the many years my case was ongoing, Mark was unfailingly patient, compassionate, and understanding. He recognised not only the seriousness of my physical injuries, but also the profound emotional and psychological impact they had on my life.

During this time, I was at my lowest on many occasions. I experienced memory loss and emotional distress and began writing things down simply to cope. When a long-awaited medical appointment was cancelled and I received no response from medical professionals, I felt completely lost and helpless.

In desperation, I telephoned Mark. Although he was unavailable at the time, he returned my call, as he always did. I spoke for over an hour, and Mark listened without judgement, never rushed me, and never made me feel like a burden. His patience, calmness, and understanding helped me through one of the darkest moments of my journey.

Mark and his team always went above and beyond to ensure my medical and personal needs were met, including making sure I was supported during meetings outside my home. As the team expanded over the years, it was clear that Mark had instilled the same values in every member. They were consistently kind, attentive, and genuinely caring, taking the time to listen, visiting me at home, and keeping me informed without ever making me feel overwhelmed.

There were many times when I felt I could not cope any longer, but with Mark’s support and guidance, I got through it. I will always be grateful not just for his legal expertise, but for the humanity, dignity, and compassion he showed me at every stage.

I would wholeheartedly recommend Mark Robinson and his team to anyone in need of legal representation following life-changing injuries.

I’ve just completed a Local Resolution Meeting in relation to an appeal for my Dad’s CHC funding for his care home. Jack Rosser from Hugh James has guided me from start to finish in relation to this LRM, as well as my Dad’s most recent CHC assessment. I can’t thank him enough for his ongoing, invaluable advice throughout. It has been so reassuring to know that I have the professional support of Hugh James, I honestly can’t praise their skill and expertise enough. CHC assessments are a mountain to climb when fighting this alone; with Jack and Hugh James on board, I genuinely feel that my Dad’s case is finally being addressed and reviewed fairly by the ICB. This would not have happened without Hugh James. Thank you! I genuinely cannot recommend this firm highly enough; sensitive, professional and there to guide you every step of the way. If you are wondering if a loved one is eligible for CHC funding, get in touch with Hugh James for advice.

Over the years I feel I have been truly supported and advised accurately and honestly by Peter Renshaw. He has listened to me and understands the problems I have struggled with and have. His advise has massively helped me with my life and moving forward and I cannot thank him enough for all the help and advise he has given me. Thank you so much.