Hugh James Reviews 

Thank you Natalie Channer at Hugh James for all your support and understanding to meet our needs. You demonstrated professionalism, understanding, listening, sharing information and was always polite and pleasant. Following my husband's stroke it has been important for us to ensure our life admin is up to date.

One to one contact troughout the whole claim , i was never left in the dark about what was happening.

Hugh James, in particular Tori Keyte, have recently dealt with my wife’s father’s estate. At all times during the process Tori has been very helpful, dealing with any queries promptly and succinctly and with a friendly manner. Thank you from all the family

Phoebe Osborne
Phoebe has excelled our expectations of someone trying to win what was a sad situation. Phoebe has been in touch regularly keeping my sister and I up to date with everything . The case was an emotional time for my sister and I, and we're so grateful that Phoebe was there to guide us .we couldn't of asked for a better solicitor than Phoebe. Shes 💯 amazing , honest , truthfully and most importantly extreamly brilliant at her job .

Phoebe Osborne dealt with our case and we couldn't ask for anyone better, phoebe is approachable, friendly and professional. Phoebe explained everything and kept us updated throughout the process, she persevered through the long process and we got the result we deserved.
Thank you

Rebecca was well prepared and demonstrated excellent understanding of the case and relevant criteria .

Hugh James loss of my instructions on 4 separate disputes was Graeme John and Partners Aberdare's gain.
I have stuck to my roots after being fobbed off by a Para legal and family member Solicitor at Hugh James.
The late Graeme John studied at Guildford School of Law with my Uncle the late Venerable Douglas Gordon James of Aberdare in 1949.
My late Uncle was Solicitor with a Valley's law firm in 1950 later swallowed up by Hugh James.
My Uncle was later Town Clerk of Aberdareand Mountain Ash Urban District Council 1952 aged just 32 years old.
My Uncle in later life was Curate and Vicar of Aberdare,Arch Deacon of Margam and Registrar Llandaff Cathedral.
Graeme John was my late brother's Godfather.
His wife the late Joan John nee Harvey was my Godmother.
To prepare a new Will and new Trusts 2 face to face consultations £250 plus VAT with a SRA Partner.
No brainer who to instruct .
Big does not been better.

We were kept fully informed of progress throughout the procedure . Nicola Sidoli was extremely helpful and persistent in challenging the NHS trust . We were delighted with a partial repayment of Care Home fees . The matter even went to the Ombudsman and Nicola managed to overturn its original decision .

In late December of 2019 I was struck by a van and run off the road at 70mph, I sustained a traumatic brain injury and life changing vestibular injuries. What I didn’t know is that over the next 18 months the injuries would worsen and I would go on to develop post traumatic Meniere’s, a functional neurological disorder and non-epileptic jerking which left me essentially wheelchair bound.

I initially went with the solicitors my insurance company recommended however after the first 10 months I realised something wasn’t right and contacted Headway who put me into contact with Hugh James and Mark Robinson. Unlike the first experience with a solicitor, Mark took care and time with me, he listened, he was proactive from the outset. He understood what had happened and importantly he knew how to pace me, work with somebody with a traumatic brain injury and the initial and ongoing difficulties of fatigue, cognitive function and my mood swings, Hugh James and Mark gave me the support I needed.

There were many times when I felt I could not cope any longer, but with Mark’s support and guidance, we navigated 6 years of injury, litigation and life together as a team. I will always be grateful not just for his legal expertise, but for the humanity, dignity, and compassion he showed me at every stage.

As my life turned upside and my marriage broke down as is sadly all too common after a traumatic brain injury Mark became my bedrock he knew exactly how to support me which helped to manage the anxiety and stress. The legal process is far more than just the injuries, it’s a tactical game of chess, some days would leave me angry and frustrated others in tears but Mark was always there to support me, talk to me, calm me down, he knew exactly how to navigate me through the maze of legal complexity, he became a lifeline and mental support for me, facing life in a wheelchair isn’t easy and without Hugh James and in particular Mark Robinson and his team, I couldn’t have got through the past 6 years without you all, thank you. To anyone in need of legal representation following a traumatic brain injury Hugh James will care and fight hard for you.

Words do not really do the services provided in our case justice. An extremely sensitive, personal and emotive case which required a caring calm collected approach. This was at the forefront of the whole team at Hugh James. I find it quite difficult to explain how a complex sensitive case was dealt with so efficiently with outstanding results. I can only thank the whole team and everyone involved. The effort and commitment was above and beyond. We will forever be in your gratitude.

Tenacious, professional and kind. Louise, Ellis and Cari took our case and showed tremendous resilience over a 4-year journey building a great team around them to a successful result. Thank you.

I've been dealing with Sarah at Hugh James and she has been fantastic. Her professional approach is exemplary and friendly personality a pleasure to deal with

I would like to thank Hugh James for the excellent service they provided during my difficult time and I cannot thank Owen Bennet enough for the way he made this process less stressful. He explained everything clearly, without the legal jargon and always kept me up to date with any changes or progress. I would recommend 100 percent.

Lili Martin is extremely knowledgeable, kind, supportive and professional. I highly value her contribution, attention to detail and guidance

Informative & professional. Quick to respond & extremely helpful every step of the way.

Professional, Personalised , knowledgeable,Trustworthy & efficient .
Great Experience dealing with Rebecca Gilmore and her colleagues at Hugh James .
Great Team ! = Great Result

Hugh James were excellent in dealing with a CHC claim on behalf of my Mother. Jasmine and the Nursing Care team were amazing and kept me fully updated throughout the process - Thank You

Tom Porter with his work colleague Joel at Hugh James was assigned to my case concerning my late parents estate and gaining probate.
Having lost both parents - being such a difficult time,from my initial contact call to the end of administration has been a very smooth process in what has been a very difficult period
Tom made the initial contact call and straight away I was at ease in what seemed was going to be an extremely hard process to gain probate.
Tom from start to finish had an extremely professional manner and approach and took me through the whole process and highlighted the expected time scale it would take to gain probate and administer the estate.
He was extremely patient answering every question I could think of regarding my parents est and the probate /administration process.
I can’t thank Tom,Joel and Hugh James enough in making this process as easy as possible under the circumstances and keeping me fully updated
I would highly recommend them - extremely professional,very polite and highly attentive to your situation
Many thanks Tom,Joel and Hugh James!

The meeting went well and we agreed with Rebecca regarding some changes

Nicola was amazing! We had given up all hope of receiving CHC Funding for my mil but Nicola felt that there was a fair chance that she could secure some funding. She attended several meetings on our behalf and was always available either by phone or email. Whatever she said she was going to do, she did and after months of negotiations finally we were awarded CHC funding! Kept us up to date with everything. Would definitely recommend Nicola.