Awful experience. App is glitchy, tried to use an expired card through Apple Pay without telling. Then takes hours to close the ride so you’re stood there like a lemon waiting for the ride to finish... Toon meer
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Useless service, I am paying almost £40 for never finding a bike near me afterwork, regardless of the day of the week, or if bikes are actually on their "live" map they aren't actually at the locatio... Toon meer
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terrible app. price will be good if the service worked, but it doesn't. no customer service, unable to communicate via any of the offered channels.no phone, no live chat, only email which obviously... Toon meer
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⭐️ Avoid Forest - Charged for a broken bike, awful support Headline: Glitchy app, terrible customer support, and wrongful charges! This was my first time trying to use Forest, and it will... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Contactgegevens
London, Verenigd Koninkrijk
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,3
Zeer slecht
388 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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contact them when you have an issue
They charged me £20, for parking in the same zone where I picked up the bike from, which was very frustrating.
Update - after being contacted by their customer service, they said that they will refund the money.
4 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hi there,
Thanks for reaching out.
We're really sorry to hear this.
We've requested information from you so we can take a look at your account as soon as possible and get this resolved.
Best wishes,
Gareth
Forest Team🌳
I strongly advise against using this…
I strongly advise against using this company!!! I paid £9.99 for a 24-hour pass to use one of their e-bikes. After just a few minutes of riding, the bike started slowing down for no reason. I stopped for a few minutes to check what was going on, and suddenly the bike locked itself — and I was charged an additional £20.
I tried to continue my journey, but the bike no longer worked properly. I had to pedal it like a normal bike with no electric support, which completely defeats the purpose of renting an e-bike. After struggling for several more minutes, I couldn’t even find a proper place to park it, and I was already running late, so I had no choice but to leave it.
Despite trying to call and contact customer support via live chat, I received no help at all. The phone line is not working, and no one responds to emails.
I was charged again, and in the end I had to order a taxi just to make it to my appointment on time.
In total, I paid around £50 for a 7-mile journey, most of which I had to pedal manually — and then another £20 on alternative transport.
I have submitted a complaint and requested a refund, but no one has responded.
This is an absolute scam!!!! Avoid at all costs.
28 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Joanna,
Thank you for leaving a review. We're really sorry to hear about your experience!
I'm also really sorry that you still haven't received a reply from us. Our response times are a bit slower than usual due to the tube strikes. We've requested that you provide some more information here so we can take a look at your account and get this resolved as soon as possible.
Best wishes,
Gareth
Forest Team🌳
Forced me to go to a parking zone…
Forced me to go to a parking zone that's too far away and in order to get there, I had to go through a really sketchy area full of cars and just all around a really unsafe area. I had to stop and just left the bike because felt like I was being followed and targeted. Contacted their CS about this and they sent automatic email reply saying I have to park in a parking zone and completely ignore the situation. It is inhumane and inconsiderate, charged me £20 plus whatever cost of bike to find the nearest parking zone. It is a joke and will never use this company again, I hope it goes out of business soon because what good is it taking customers' money like this.
24 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Sten,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
Parking rules are often set by the local councils in the boroughs we operate in, and we're required to follow their guidelines when determining where our Parking Bays can be located. We would always recommend checking the map in the app before starting your ride so you can plan where to end it.
If you need directions to one of our Parking Bays, you can zoom in on the bay in the app, tap on it, and you'll be given the option to open the location in Google Maps.
If you ask for your email to be passed to me, Gareth, I'd be happy to take a closer look at your ride and review this further for you.
Best wishes,
Gareth
Forest Team🌳
I was charged over £60 incorrectly
I was charged over £60 incorrectly. When asking for a refund I was consistently assured it was sent but upon speaking to my bank nothing had been processed. Terrible and rude customer service who refused to engage with the issue despite previously admitting they had processed the refund incorrectly.
21 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Jay,
Thank you for leaving a review. We're really sorry to hear about your experience!
Could you kindly email us at cs@humanforest.co.uk and ask that it be escalated to me (Gareth), and I can take a closer look at this for you?
Best wishes,
Gareth
Forest Team🌳
Disapointment after disapointment
I don't usually post trustpilot reviews but this time I had enough.
First of all your app is the slowest app out of the competitors I used. It's like you didn't even try on android...most probably optimized for iOS because it's easier. I need to wait at least a minute for the bike to unlock, then I sometimes need to close the app so I can rebook a bike if the first bike was unavailable. It's just so frustrating. Then ending a ride as well, so slow.
Also ads are popping up all the time when I am on the run. Product managers need to relax and let the product do the basics well first and then try to sell other things.
Bikes have also deteriorated in the past year and are also poorly maintained.
And lastly I got a very snarky reply from your social team on one of your instagram posts. A company of your size should have your people trained better before replying like that next time.
27 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Gabriel,
Thank you for taking the time to share this. I'm really sorry to hear how frustrating your recent experiences have been.
Your feedback on the app performance is taken seriously and I've passed it on to our tech team. We're actively working on improving speed and reliability, and I hope you'll have a better experience soon!
We aim to strike the balance between useful information and a smooth experience regarding ads in the app, I will also pass your feedback on this on.
Weather conditions and frequent use can affect our eBikes, but we have recently increased our Operations Team and I hope you will see a better bike quality soon! 🙏
Finally, I'm sorry about your interaction with our social team, that's not the tone we expect. We'll be following up internally to ensure communication is always respectful and helpful.
If you're open to it, we'd appreciate the chance to look into your specific experiences in more detail and make things right. Please feel free to reach out to our support team with more information via cs@humanforest.co.uk.
Thanks again for sharing your thoughts!
Best wishes,
Miri
Forest Team🌳
Wish I could give a minus star rating…
Wish I could give a minus star rating for this diabolical company, I have used lime bike daily for a couple of years now then due to a train strike had to use forest, I purchased a pass made my first journey then later the same day after a long day at work and I tried to use my 27 minutes remaining for it to tell me my payment hadn’t gone through and was not enough money in the account which is absurd as they have charged me 3 times, the first being £5 second £3.99 third 60p then when I tried to call the help number it was telling me they were closed then the live chat was sending me useless questions so I had no choice but to walk home ! This company is the worst experience I’ve ever experienced and would advise anyone to never use them ! I’m looking forward to the response if any about the 27 minutes I lost out on and will not forget this until I receive a full refund! Makes sense now that you always see lots of these bikes sitting around as people clearly don’t want to use them !
BRING BACK LIME TO ALL AREAS
25 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Katy,
We're really sorry to hear about your experience!
We've requested your details so we can look into this further and get a clearer picture of why you weren't able to rent a bike.
In the meantime, just to clarify the charges you mentioned- the £5 charges you're seeing are pre-authorisation holds. These are placed on your default payment method each time you start a rental, similar to a deposit. They aren't actually taken and should be released back into your account. The timing for this depends on your bank.
The £0.60 is also a temporary hold, it's a one-time verification when a new payment method is added. This will be released as well.
The £3.99 appears to be the charge for your bundle.
I'm also sorry to hear that you had some difficulty reaching support, we completely understand how frustrating that must have been.
Once we have your details, we'll investigate this properly.
Best wishes,
Miri
Forest Team🌳
charged 3.97 for 10 mins
charged £3.97 for 10 mins, emailed about it and got reply not relevant to issue. thought it was 30 mins for 1 pound.
11 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi there,
I'm sorry to hear about the confusion caused, that's not the experience we want you to have.
Each bike in the app shows how many free minutes it currently offers before you start your ride. These free minutes range from 1 to 30 minutes, depending on how urgently the bike needs to be moved, which is why the sticker on the bikes mentions ''up to 30 minutes for £1.''
It sounds like the bike you selected had fewer free minutes available, which is why your charge differed from what you were expecting.
We'd really like to look into this properly for you. Please reach out to us again with your ride details, and we'll make sure your concern is addressed accurately this time.
Best wishes,
Miri
Forest Team🌳
Charges with no meaning!!
Charges with no meaning!!! Shame on you!!!
25 april 2026
Review zonder uitnodiging
Antwoord van Forest
Dear Maria,
We'd really like to look into this for you and clarify any charges. Please email our support team at cs@humanforest.co.uk with your details so we can investigate and assist you further.
Best wishes,
Miri
Forest Team🌳
Forest bikes are useless
If I could give no stars i would. I lived in Brentford for a few years and would always use electric bikes to get around locally. I moved away, and returned to find forest had replaced lime for bike hire. Absolutely useless replacement. No wonder I virtually NEVER see them around like the limes, they are either broken, out of charge or the app is compromised. Someone at the inept Hounslow Council was responsible for ensuring this useless thing replaced what was superb. As usual..
18 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Laurence,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
Weather conditions and frequent use can affect our eBikes, but we've recently increased our Operations Team and hope you'll see improved bike quality and more frequently charged bikes soon. We'll also pass your feedback on to our tech team regarding the app issues you mentioned.
If you're open to it, we'd like to look into the specific app and availability issues you've encountered more closely. Please feel free to contact our support team with any details (locations, times, or recurring problems), and we'll investigate further.
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Miri
Forest Team🌳
Fraud and Scam
I booked an ebike for 35 mins by paying £3.99. in between the ride, the bike stopped and I tried many times to pause and restart the ride but it didn't work. So, I had to park by bike outside designated parking zone which has coated me £20 as parking fine even though it was not my fault at all. I couldn't even use my full 35 mins. I may have ridden the bike for 13 to 15 mins max out of 35 mins for which i paid £3.99. I feel scammed and cheated. This trip has coated me more than premium taxi ride. Please refund my money as I am currently out of work.
This was my first Forest ebike Ride. I took a bike from Sutton near to my home to travel to Purley Way, Croydon (distance of around 5 miles). I booked minutes bundle for 35 minutes by paying £3.99 as that was enough to allow me to ride to my destination and return home. On the onward journey, when I reached half of my journey, the bike stopped. I tried pausing and restarting the bike, uninstalling the app and reinstalling etc., but the bike didnot start. As the destination was still 2 miles away, I had no option but to park in non-designated zone, and therefore I was charged £20 fine for parking EVEN THOUGH IT WAS NOT MY FAULT. I also lost my minutes as I had only actually ridden for 15 minutes.
14 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi there,
We're really sorry to hear about your first experience, this isn't the kind of ride we want anyone to have, and we understand how frustrating this must have been!
We've requested a few more details from you via Trustpilot so we can investigate this properly. Once we have that information, we'll review the trip and look into both the unused minutes and the parking fine to make sure this is resolved fairly.
You can also reach out to us directly via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Miri
Forest Team🌳
75 quid for 15 miles and 3 hours usage
75 quid for 15 miles and 3 hours usage? Ridiculous
14 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Josh,
Thank you for your review. We're sorry to hear there was confusion around our pricing.
We strive to be as transparent as possible with our pricing. The pricing is displayed before each ride. We would always advise double-checking this before each ride.
If there is a certain charge that you are unsure about, please kindly reach out to our support team and we can help.
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Just to let you know we also have Minute Bundles. If you are planning on taking longer rides or riding often, I would advise checking them out. These are set amounts of minutes you can buy, they can be found on the Menu in the app. There are also no unlocking fees when using our Bundles. 😃
Best wishes,
Gareth
Forest Team🌳
Mad I have to use this app
My line bike app has stopped working so recently ive been using forest instead. I can see clear differences between both apps. The positives of forest:
- The £1 for 30 minute bikes have been such a great money saver.
- Theres a lot more forest bikes in my area then when the app first came out
The negatives
- the bike compared to a lime isn’t very smooth. When I first started using it I was too scared to signal to people fearing I’d fall over. I still have this fear somewhat. I find it really unsatisfying to ride, like theres just little joy riding a forest bike compared to a Lime.
- safety! The amount of times this weak ive been on a busy road and the bike slows down ! I think it has something to do with the heads getting stuck but it is so so terrifying! Having to pull over on 3 lane roads, having the bike not start up quick enough when the lights change causing me to panic when cars behind get pissed off, and the breaks aren’t great either, luckily haven’t had to use them in an emergency but the day will come. I tried to ride the bike after rain one time and the bike kept slipping and jolting the wheel to the side. I know cycling in the rain is a no anyway but I can’t describe how cautiously I was cycling, slow breaking and going a medium pace.
- the £5 holding fee ! Ive taken the bike so many times this week. I guess 14 times so I now have £70 held up by forest. This is disgusting. Surely you don’t have to have a holding deposit every single time you use the bike. I can’t keep track of all that money being returned either. 5 days holding ! Surely this is to make money off of customers money, like American Express, where the money in holding earns interest before being returned to the consumer.
3- poor customer service. One thing I like about lime is how they handle bikes that won’t park, refund if you don’t go far, helping the consumer keep it moving. Forest does not do this. It gives you advice on how to sort the issue instead of having a quick fix for the issue.
Overall it’s a pretty dogshit app but them £1 30 minute rides will keep me coming back …
13 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Poppy, thanks for taking the time to leave such detailed feedback, and we're sorry your experience hasn't been consistently positive.
We're glad you've found the 30 minute rides helpful and that availability has improved in your area!
We're sorry to hear that you're not finding the rides satisfying and that you've come across some faulty bikes. If a bike ever feels unsafe or behaves unusually, please end the ride and report it to us so we can report it to our operations team for inspection and repair.
The £5 hold is a technical requirement. It is released automatically after each trip, however the time it takes to return to your account can vary depending on your bank. We have passed your feedback on to the relevant teams.
We're also sorry to hear that you had some trouble with rides that wouldn't end and rides that didn't go far. If you could share specific trip details with our team via email to cs@humanforest.co.uk, we can look into these properly for you. Just to let you know, rides ended within two minutes are automatically refunded.
Thanks again for the honest feedback, it really helps us improve!
Best wishes,
Miri
Forest Team🌳
First time user
First time user, got a £20 fine for a 10 min journey tried connecting customer services but got no reply will never use again
10 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi there,
We're really sorry to hear about this!
We've requested your information so we can investigate this further and understand exactly what happened with your journey and the charge. Our team will then review your case as a priority and get back to you as soon as possible.
Best wishes,
Miri
Forest Team🌳
New Outrageous Charges are a Advertising Scam
New charges snuck in whilst still advertising up to 30 mins for a £1. This is false advertising and should be reported to the Advertising Standards Authority. Bikes now colour coded on app, and when you scan QR Code, to show if bike has free minutes. So complicated and a real scam. Only noticed it recently when I saw regular ride jump from £1.58 to £3.64!!! That's over 100% increase.
1 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Nick,
Thank you for your review. We're sorry to hear there was confusion around our pricing.
Each bike offers up to 30 minutes, the number of minutes each bike offers varies from 1 to 30. This can be checked in the app before starting each ride.
Just to let you know we also have Minute Bundles, if you are planning on taking longer rides or riding often I would advise checking them out, these are set amounts of minutes you can buy, they can be found on the Menu in the app, there are also no unlocking or service fees when using our Bundles. 😃
Best wishes,
Gareth
Forest Team🌳
Avoid at all costs
Avoid at all costs. Horrible service and vague about pricing
14 maart 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Abdul Aziz,
Thank you for your review. We're sorry to hear there was confusion around our pricing.
We strive to be as transparent as possible with our pricing. The pricing is displayed before each ride. We would always advise double-checking this before each ride.
If there is a certain charge that you are unsure about, please kindly reach out to our support team and we can help.
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Just to let you know we also have Minute Bundles. If you are planning on taking longer rides or riding often, I would advise checking them out. These are set amounts of minutes you can buy, they can be found on the Menu in the app. There are also no unlocking fees when using our Bundles. 😃
Best wishes,
Gareth
Forest Team🌳
Impossible to use customer service in…
Impossible to use customer service in case of any issues - lines are closed, chat is a bot only, emails are left without answer. Advice to reinstall the app is not enough if you plan to scale, and didn't help in my case. Competition should move the company out of business as others are doing much better but unfortunately Hounslow council gave them a contract so they can enjoy doing nothing...
16 maart 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Natalie,
Thank you for your review.
I'm really sorry to hear that you're having issues with the app, I've also emailed you directly regarding this.
I'm also sorry to hear you've had trouble getting through to our support team. You can reach us using the contacts below. Our phone line is sometimes closed due to staffing but you can still reach an agent via the live chat if you ask the bot to pass you over to an agent you'll get transferred right away.
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Gareth
Forest Team🌳
Antwoord van Forest
Hi Brian,
Thank you for your review.
We're really sorry to hear you've encountered issues with bikes. We understand how important it is for our eBikes to be reliable. That's why we now ensure all eBikes receive a service at least every 3 weeks to keep them in tip-top shape. We’ll take your feedback on board to improve further. Please do get in touch ASAP if you experience any problems, and our Support Team will be happy to help. 🚴🔧 Just to let you know, you can also create a damage report in the app when you come across an issue. We then go over the reports manually and ensure the bikes are taken offline.
I'm also sorrry to hear you've had trouble getting through to our support team. You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Gareth
Forest Team🌳
Fleeced
Only used them twice. Good bikes but pricing is confusing and being charged £3.31 for an 8 minute ride is unacceptable. Rip off pricing.
Don't use them unless you're happy to be fleeced and pay over the odds.
You have been warned.
9 maart 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Neil,
Thank you for your review. We're sorry to hear you were surprised by our pricing.
We apologise for any confusion caused. We strive to be as transparent as possible with our pricing. The pricing is displayed before each ride. We would always advise double-checking this before each ride.
Just to let you know we also have Minute Bundles. If you are planning on taking longer rides or riding often, I would advise checking them out. These are set amounts of minutes you can buy, they can be found on the Menu in the app. There are also no unlocking fees when using our Bundles. 😃
Best wishes,
Gareth
Forest Team🌳
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