Awful experience. App is glitchy, tried to use an expired card through Apple Pay without telling. Then takes hours to close the ride so you’re stood there like a lemon waiting for the ride to finish... Toon meer
Bedrijf heeft geantwoord
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Useless service, I am paying almost £40 for never finding a bike near me afterwork, regardless of the day of the week, or if bikes are actually on their "live" map they aren't actually at the locatio... Toon meer
Bedrijf heeft geantwoord
terrible app. price will be good if the service worked, but it doesn't. no customer service, unable to communicate via any of the offered channels.no phone, no live chat, only email which obviously... Toon meer
Bedrijf heeft geantwoord
⭐️ Avoid Forest - Charged for a broken bike, awful support Headline: Glitchy app, terrible customer support, and wrongful charges! This was my first time trying to use Forest, and it will... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Contactgegevens
London, Verenigd Koninkrijk
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,3
Zeer slecht
388 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Absolutely awful
Absolutely awful. The app showed the trip started but the bike wasnt working. Bring back Lime Bikes to Richmond!!!
2 juli 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Lola,
Thank you for your review.
I'm really sorry to hear that you haven't had a good experience with the service. If you would like to provide more detailed feedback or if we can assist you, please kindly open a live chat through the app and ask to speak to an agent. You’ll be passed over to the team straight away.
We're also available via email at cs@humanforest.co.uk.
Best wishes,
Gareth
Forest Team🌳
Unhelpful customer service
Unhelpful customer service. Lots of bugs ending the ride and bikes are frequently in poor condition. Avoid
1 juli 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Matthew,
We're sorry to hear about your experience. This isn't the level of service we aim to provide, and we'd like the opportunity to look into the issues you've raised.
We've requested your account details so we can investigate further. Once we have looked into the issue, we will reach back out to you via email.
Best wishes,
Miri
Forest Team🌳
Unresponsive support & bad app experience.
Their customer service is completely unresponsive. The phone line doesn't work and your emails will never get a response. I was overcharged two separate times - once accidentally activating a bike i wasn't near (and being unable to photograph and cancel it) and another time when lack of connection made me unable to end a ride. Wanted to like them because of the sustainability commitments (probably greenwashing mind you) however I am done with the app.
26 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Victoria,
Thank you for taking the time to share your experience.
I'm really sorry to hear you've had issues ending rides and that you still haven't heard back from us. We're a little behind on response times at the moment, but we're working hard to catch up.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
Useless service
Useless service, I am paying almost £40 for never finding a bike near me afterwork, regardless of the day of the week, or if bikes are actually on their "live" map they aren't actually at the location or impossible to rent. I have contacted them two weeks ago about this situation and still expect an answer... go for competition, this is pure theft
30 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello David,
Thank you for taking the time to share your experience.
I’m sorry to hear that you’ve experienced difficulty finding available eBikes in your area. I completely understand how inconvenient this can be, and I appreciate you letting us know.
Our operations team continually monitors and redistributes bikes to ensure as many users as possible can access them, though demand can occasionally outpace availability.
We have requested your information so we can also take a closer look into this.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
We appreciate you bringing this to our attention.
Best wishes,
Gareth
Forest Team🌳
⭐️ Avoid Forest
⭐️ Avoid Forest - Charged for a broken bike, awful support
Headline: Glitchy app, terrible customer support, and wrongful charges!
This was my first time trying to use Forest, and it will absolutely be my last.
I found a bike parked incorrectly and didn't even scan the QR code, but the app somehow glitched and unlocked it anyway. When I touched the bike, the alarm started blaring. Because it was clearly malfunctioning, I left it there and had to hire a completely different bike for my trip.
Despite never actually riding it, Forest charged me for a 5-minute ride and claimed I "submitted an end-of-ride photo"—which is a total lie.
To make matters worse, their customer support took over a week to reply, only to send a completely dismissive, factually incorrect response refusing to acknowledge their system error. If you look at my account, you can clearly see I immediately rented a different bike because the first one didn't work.
They will charge you for their own technical mistakes and then ignore you for a week. Save yourself the headache and use a different bike provider. Highly unprofessional.
21 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Caterina,
Thank you for your review. We're really sorry to hear you didn't have a smooth first ride.
I can confirm that we have contacted you directly regarding this.
Best wishes,
Gareth
Forest Team🌳
So sick of moving these bikes out of my…
So sick of moving these bikes out of my doorway to enter/leave my building! There are evidently no consequences for the riders who do this as it keeps happening.
28 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Amanda,
Thank you for taking the time to share this, I'm sorry to hear that bikes are being parked obstructively in front of your building.
If you can, please reach out to us with the location (and ideally any photos if you have them). We will then request for the bikes to be relocated as soon as possible and take appropriate action with the riders responsible.
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
We appreciate you bringing this to our attention.
Best wishes,
Miri
Forest Team🌳
I recommend caution if thinking of using Forest...
I would recommend caution if you're thinking of using Forest. I paid for a monthly subscription and in the last few weeks have experienced multiple issues with availability of working bikes nearby, issues with the app that mean rides could not be ended (which means more £££ for Forest) and in one incident, waiting 10 minutes whilst trying to end a ride, raising a support ticket to end the ride so I could get to work only to find that someone had then ridden the bike after me and I had been charged for it.
Agree with other reviewers on the unacceptable support. I logged a support case via their live chat (bot) as the call centre was "closed due to unforeseen issues" and am yet to receive a response a week later despite following up with several emails.
Some very questionable things going on with this so-called 'ethical' B-Corp business and their (lack of) service.
16 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thanks for taking the time to share your experience, and we’re sorry to hear about the issues you’ve described.
We’d like to look into this properly for you. We’ve requested your details so we can locate your account and review what happened.
Once we have your information and have looked into this, we’ll reach back out to you via email with an update.
Best wishes,
Miri
Forest Team🌳
Awful experience
Awful experience. App is glitchy, tried to use an expired card through Apple Pay without telling. Then takes hours to close the ride so you’re stood there like a lemon waiting for the ride to finish - no doubt whilst the clock is still running.
Avoid like the plague. Use Lime. Unless, like me, Forest have somehow persuaded your local authority to ban the competition - the only way they can get customers I’d hazard.
27 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've requested your details so we can look into what happened with your ride, including checking whether you were overcharged while waiting for it to close.
Once we have your details and have reviewed the ride, we'll follow up via email.
Best wishes,
Miri
Forest Team🌳
*** OUR FEET MATTER ***
*** OUR FEET MATER ***
My account has just been blocked clearly in error!!
WHICH LEAVES ME WONDERING...
What the impact would be if we (i.e. those experiencing poor service) STOPed USING their bikes as a protest?
The e-bikes are convenient, BUT it's incredibly frustrating when they won't start or end (for what should have been a simple journey). Your day is then disrupted speaking with an AI (who then pretends to be a human), or you end up waiting in the long phone cues to discuss mischarged rides or a blocked account.
They know many of us don't have time to waste complaining especially when the phone lines are down or closed and you have to wait days for an email response that fails to address the problem you raised.
SO instead of complaining, why don't we STOP using them for one day... I'm not on social media, if I was I would spread this ASK like wild fire...Hopefully, some other enthusiastic person will take the lead...
26 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi there,
We appreciate you taking the time to share your feedback. We recognise how disruptive issues such as ride difficulties, or delays in getting support can be, and we're sorry that your experience with our customer service has left you feeling disappointed.
We'd like the opportunity to investigate what happened with your account, so we have requested your account details. Once we have those, we will look into the issues you've been having for you and reach back out to you via email.
Your feedback is important to us, and we're continually working to improve both our service and the support we provide.
Best wishes,
Miri
Forest Team🌳
I rode a forest bike for the first time…
I rode a forest bike for the first time and I didn’t know that if
You keep riding after pausing it it charges my account. It charged me £27.90
I decided to trust it again today, big mistake,I got off the bike with 33 minutes I thought it was going to charge at least £5.00
They took £31.56 from my account.
I called customer service but was left with an automated response.
I deleted the app and will call again
Forest bike will not see me again.
24 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Jaida,
Thank you for taking the time to share your experience.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
We appreciate you bringing this to our attention.
Best wishes,
Gareth
Forest Team🌳
After 48h still don't know why I was…
After 48h still don't know why I was charged 27.89 any one knows . Looks like ripoff
23 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Sebastian,
Thank you for taking the time to share your experience.
I'm sorry to hear you still haven't heard back from us. We're a little behind on response times at the moment, but we're working hard to catch up.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
Best wishes,
Gareth
Forest Team🌳
This dishonest software company steal…
This dishonest software company steal it’s customers money constantly they never respond if you register a card make sure you don’t put more than £10 and one without over draft otherwise they Will rob you in daylight
24 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Mourad,
Thank you for your review.
Could you kindly reach out directly to our support team and we can help you out right away.
From 8am to midnight, we're available via live chat if you are able to reach out and ask to be passed through to an agent.
Best wishes,
Gareth
Forest Team🌳
Not good
Not good. Illegally and inconsiderately parked on pavements obstructing pedestrians.
23 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thank you for your review.
Thank you for taking the time to leave your review.
I'm really sorry to hear that you've come across cases of bad parking and for the inconvenience caused. Could you kindly reach out to us via email at cs@humanforest.co.uk, letting us know the location, and we can have the bikes relocated as soon as possible, and also take action against the previous users.
I've added a link to an article below on our parking guidelines and further information on how to make reports.
https://help.forest.me/en/articles/119-badly-parked-ebikes
Best wishes,
Gareth
Forest Team🌳
Forest is done
Frantically walk around central London, scan over 2o bikes, dont find a single one that works.
Forest is done.
23 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Jeffrey,
Thank you for your review.
We’re really sorry to hear you had trouble finding a working bike, especially after spending time looking around.
Occasionally, some bikes may appear unavailable or won’t be shown as available in the app if they are temporarily offline due to low battery or because they’re awaiting a maintenance check. We appreciate how frustrating it must have been to come across multiple bikes without being able to use them.
From 8am to midnight, we're also available via live chat if you are able to reach out and ask to be passed through to an agent. We can also check your account to see if there are any issues.
Best wishes,
Gareth
Forest Team🌳
I bought a 35 minute ride which I only…
I bought a 35 minute ride which I only use 16 minutes out of it for £3.99. After some few minutes, you guys tried to remove 20 pounds from my account and it didn’t go through cause there’s no enough money on my account. And then today, as soon as I got some money, you guys removed 20 pounds which is not fair.
Why did you take my money?
I have also sent you a message via email, but you haven’t responded yet.
Please return my money.
22 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thank you for your review.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
Best wishes,
Gareth
Forest Team🌳
Don't believe their lies.
True price : 10£ every 30minutes. Support is terrible.
10 juni 2026
Review zonder uitnodiging
terrible app
terrible app. price will be good if the service worked, but it doesn't. no customer service, unable to communicate via any of the offered channels.no phone, no live chat, only email which obviously is not an immediate answer the app shows bike rides that are inexistent and charge for them, I am being charged for a bike right now while I'm not riding. very dissapointing, I hope I can get my money back as I am being unfairly charged .
22 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Claudia,
Thank you for taking the time to share your experience.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
We appreciate you bringing this to our attention.
Best wishes,
Gareth
Forest Team🌳
Was once a great option
Was once a great option. Definitely not anymore. Consistently malfunctioning app and TERRIBLE service these days.
20 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi David,
Thank you for your feedback. We're sorry to hear that your experience has fallen short of the standards you previously enjoyed with us.
Your comments have been shared with the relevant teams, as we're continuously working to improve.
If you're willing, we'd appreciate the opportunity to learn more about the issues you've encountered and see if we can help resolve them. Please reach out to us directly with further details so we can investigate.
Best wishes,
Miri
Forest Team🌳
Avoid!
I am disappointed of buying a day pass, unable to find a bike which work, all out of service!
Avoid Avoid!!!!
19 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Babak,
Thank you for taking the time to share your experience.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
We appreciate you bringing this to our attention.
Best wishes,
Miri
Forest Team🌳
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