Awful experience. App is glitchy, tried to use an expired card through Apple Pay without telling. Then takes hours to close the ride so you’re stood there like a lemon waiting for the ride to finish... Toon meer
Bedrijf heeft geantwoord
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Useless service, I am paying almost £40 for never finding a bike near me afterwork, regardless of the day of the week, or if bikes are actually on their "live" map they aren't actually at the locatio... Toon meer
Bedrijf heeft geantwoord
terrible app. price will be good if the service worked, but it doesn't. no customer service, unable to communicate via any of the offered channels.no phone, no live chat, only email which obviously... Toon meer
Bedrijf heeft geantwoord
⭐️ Avoid Forest - Charged for a broken bike, awful support Headline: Glitchy app, terrible customer support, and wrongful charges! This was my first time trying to use Forest, and it will... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Contactgegevens
London, Verenigd Koninkrijk
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,3
Zeer slecht
388 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Complaint about failed Forest bike ride and incorrect charge
I was late getting home to relieve the babysitter, so I decided to download the Forest app and take one of your bikes.
The bike stopped working halfway through the journey. I couldn’t even push it. I messaged the call centre, but they did not resolve anything. I called, but the service was unavailable because of the time. I emailed and only received an automatic reply.
I was unable to end the ride. I couldn’t move the bike. And I was still charged £5 plus £0.60 for a ride that didn’t really happen and only made me even later.
Terrible service. I have deleted the app and I will never use Forest again. And I still don’t even know whether my ride has actually been ended or not.
16 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Marcia,
Thanks for sharing your feedback.
I'm really sorry to hear about your first experience with us.
We have emailed you directly regarding your ride.
Best wishes,
Gareth
Forest Team🌳
Overcharged due to app error
The app quality is extremely poor.
I was having trouble over the past few days ending ride.
I ended a ride by putting in a ticket and then went travelling, when I came back they had used all my subscription minutes and charged me for extra, over £100
It’s been three days with no response and as much as I love using forest bikes, the app has really missed the mark.
I have had to use lime bike multiple times because I cannot use the forest app and now being overcharged charged is highly disappointing.
They really need to do better with their software. I am so disappointed.
13 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Ellen,
Thanks for sharing your experience, we're sorry to hear that you had some trouble ending your ride and for the delay in getting back to you.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
False advertising
It says on their advertising « £1 for 30 mins ». I downloaded the app, found a bike and rode for 25 mins. I was charged over £9. Very misleading advertising and the bike is super heavy and not very practical.
10 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Kirsten,
Thanks for sharing your feedback.
I'm really sorry for the confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 1 to 30. This can be checked in the app before starting each ride.
Just to let you know we also have Minute Bundles, if you are planning on taking longer rides or riding often I would advise checking them out, these are set amounts of minutes you can buy, they can be found on the Menu in the app, there are also no unlocking or service fees when using our Bundles. 😃
We've also requested some additional details from you so that we can take a closer look at your account.
Best wishes,
Gareth
Forest Team🌳
Charged for the 15 mins it took to report parked.
The bike itself worked very well. Unfortunately I struggled to stop the rental, it’s difficult to find a parking zone in the app, then had to take a number of photos to prove parking as the app kept freezing, adding about 15mins of charges. The chat service was useless.
13 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Jean,
Thanks for sharing your experience, we're sorry to hear that you had some trouble ending your ride!
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
very expensive for 5 minutes 4,3£ my…
very expensive for 5 minutes 4,3£ my uber cost me 5£ for this destination
14 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi,
Thanks for sharing your experience.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
Terrible customer service and minute bundles aren't working
This company has a massive problem with customer service at the moment, and there is a fundamental problem with the app. I've been charged for 2 x 500 minute bundles (when I only wanted one), and now the bundles aren't working. I've submitted multiple tickets to customer service over the past 10 days and not heard anything back. Phone lines don't work either.
13 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi James,
Thank you for taking the time to share your experience. I'm really sorry for the delay in getting back to you, we've been busier than usual lately.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Our phone lines can sometimes be closed due to staffing. Just to let you know, if you open the live chat and ask to be transferred to an agent, it should transfer you right away. We're available from 8am to midnight via the live chat.
Best wishes,
Miri
Forest Team🌳
I was charged a £20 penalty for a ride…
I was charged a £20 penalty for a ride that I do not recognise. I requested ride details and GPS records but have received no response from customer support.
5 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Amy,
Thank you for taking the time to share your experience. I'm really sorry for the delay in getting back to you.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
Absolute scam
The bikes literally say £1 for 30 mins - I missed my bus and needed to make the train so I rented the bike for 21 minutes and it cost me £7.60! Ontop of that the brakes screamed if I even mildly tapped them and didn’t work very well. Never again.
11 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Natalie,
Thanks for taking the time to share your experience!
We're sorry for any confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 1 to 30. The available minutes for each bike can be checked in the app before starting a ride.
We're also sorry to hear about the issues you experienced with the bike's brakes, and we appreciate you taking the time to report this.
Keeping our fleet safe and in good condition is a top priority, and reports like yours help us do that.
We've requested some more details from you so that we can take a closer look at both your ride and the bike as a priority. Once we've done this, we will get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
False advertisement, Overcharged, No Response
False advertising and terrible customer service.
I used a promo code that the app accepted, Instead, I was charged over 10 times that amount for a ride lasting roughly 20 minutes.
I raised multiple support tickets, called, emailed several times, and even left an App Store review. Every response was either automated or a generic request to email them again. Despite repeated attempts, no one has addressed the issue or provided a meaningful response.
12 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Darius,
Thank you for taking the time to share your experience. I'm really sorry for the delay in getting back to you.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
Buggy application!
In one day, a journey was stopped while I was riding the bike (mind you I had only started riding for a mile) and then right as I was crossing a street the bike alarm started to ring and stopped in the middle of traffic and I couldn’t pedal anymore. Then I took another bike, and when I finished the journey it actually didn’t. So I paid extra for a parked bike.
Their bikes are in great condition but their application is so buggy! It put me in a dangerous situation. Account deleted.
9 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi RJ,
Thank you for taking the time to share your experience. I'm really sorry to hear about your experience.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
That’s it I’m done
That’s it I’m done. The app is worse than terrible, the amount of double charging they get up to and quality of many of the bikes is too much. Deleted the app and moved to lime. far better reviews and feedback from pals. byeee Forest!
8 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Daniel,
Thank you for taking the time to share your experience. I'm really sorry to hear you've had issues with the app and the bikes.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
Why so negative?!
Not sure why there are so many negative reviews on here. I’ve had a great experience with Forest bikes every day for the past week and will keep using them. I’ve had one or two bikes that had technical difficulties when I went to use them but there were others nearby that worked fine. They also have plenty of bundles to choose from which work out cheaper than other companies.
Only reason that it’s not 5 stars is because the 10/30 minute free ride bikes don’t apply when you already have a paid for bundle of minutes on your account which makes no sense. Shouldn’t lose out because you have committed to using the company’s bikes
7 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Andy,
Thank you for taking the time to share your experience and for your positive feedback. We're so happy to hear that you've been enjoying using our bikes and bundles!
We're sorry to hear that you came across some bikes with technical issue. While we work hard to keep every bike in great condition, we're glad you were able to find others nearby without any issues.
Thank you also for sharing your thoughts about the dynamic free minutes not applying when you have an active bundle. We'll make sure this is shared with the relevant team for consideration.
We really appreciate your support, and thank you again for taking the time to leave a review!
Best wishes,
Miri
Forest Team🌳
Never use their bike.For the first time…
Never use their bike.For the first time I used their bike for 50 minutes and that time I didn’t find any nearest parking place to park the bike . For that reason , they charged me £15 pound. Horrible experience. I just wanted to enjoy but I can’t.
5 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your first experience did not meet your expectations.
We would like the opportunity to look into this further and better understand what happened. We have requested your details so that our team can review the journey and investigate the charge applied to your account.
Once we have received your details and reviewed the trip, we will reach out to you via email.
Best wishes,
Miri
Forest Team🌳
Do not use this terrible company for…
Do not use this terrible company for anything, I was in a bike zone where they had other forest bikes and they still tried to charge me 20 parking charge. Con artists company and still have no responded to my ticket in over a day, do not use them just use lime bike.
3 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Chris,
We're sorry to hear about your experience.
We've been busier than usual recently, which has unfortunately led to longer response times than normal. We apologise for the delay!
We've requested some additional details from you so that we can investigate the parking charge you've mentioned. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Thank you for your patience, and we hope to resolve this for you shortly.
Best wishes,
Miri
Forest Team🌳
Absolutely disgraceful customer service…
Absolutely disgraceful customer service - I signed up to a membership by mistake due to struggling with unlocking bikes as the app was not allowing them to unlock and before I knew it I had been charged £18 for a membership I did not want that I wanted to cancel as I won't be using it.
Have been trying to contact them for days via chat, no replies to my queries. Nobody gets back to you, nobody answers the phone lines. They have just stolen my money and are not even replying to queries. Will never use them again.
30 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Emma,
Thanks for your feedback, and sorry to hear about the frustration you've experienced.
We also apologise that we haven't been able to get back to you as quickly as we'd like. We’ve been busier than usual recently, which has affected our response times.
From what you've described, we want to clarify that we don't offer an £18 membership. Based on the amount, this may relate to a purchase of our 250-minute bundle, which is a one-off purchase made through the app and does not auto-renew.
We've requested your details and will contact you via email as soon as we've reviewed your account and investigated what's happened.
Our phone lines have also been temporarily closed recently due to staffing, and we're very sorry for any inconvenience this has caused.
We appreciate your patience and will get this resolved for you as quickly as possible.
Best wishes,
Miri
Forest Team🌳
This company is a scam
This company is a scam, after I asked few times to stop sending me marketing materials and said not interested they send even more.
I already had trouble with them refunding money from an unwanted purchase.
Avoid and look for a different company!!!!!
3 juni 2026
Review zonder uitnodiging
Antwoord van Forest
Hello,
We're sorry to hear about your experience!
We've requested your details so that we can investigate this matter further. As soon as we receive your information, we'll look into this for you.
Best wishes,
Gareth
Forest Team🌳
Really bad service
I downloaded the app few days ago and and used a bike for 5/6 minutes. I have been charged twice, different amount. I then sent multiple emails to ask for clarification but no reply at all. Terrible service, looking like a scam
24 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hello Paco,
We're sorry to hear about your experience!
We're a bit busier than usual at the moment, so it's unfortunately taking us longer to respond than we'd like. However, we're working hard to get back to everyone as quickly as possible.
Could you kindly open a live chat in the app when you get the chance and ask to speak to an agent? You should be transferred to someone really quickly, and we can provide you with immediate support.
Best wishes,
Gareth
Forest Team🌳
Awful experience as per usual
*** EDIT ***
I increased the star-rating from 1 to 3, as since my review got posted, Forest did offer a refund and acknowledged the issues.
Initial review below:
I had more issues with Forest than pleasant experience however this time I decided I had to voice my concerns. After unlocking my bike, I soon realized the back wheel is badly damaged, and was slightly shaking. I continued cycling in hope of finding another Forest bike, so I can swap them over. Low and behold, there was one a few minutes later, so I quickly ended my ride, and going to unlock the other, only to see it is out of battery. By this point I was already charged £3.64 for 8 minutes. Fine, so I decided to opt-in for the "Day Pass", as it's only a few quid more expensive, but no. Error message. So I had to unlock the same, broken bike once again to continue with my journey. I got charged another £13.54 for this ride, so £18 total with the previous one combined. I messaged Forest costumer service, as I thought this is unacceptable, riding in dangerous conditions, being forced to pay full price, not being able to select the cheaper option as their awful app doesn't work. None of these supposed to be my issue, and should be theirs. A whole month passed since, they completely ignored me, no apology no acknowledgement.
I don't do this often, but honestly, please don't use their service.
27 april 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Tamas,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered during your ride and the frustration caused by the condition of the bike, the unavailable replacement bike, and the delay in follow-up to your support request.
That's not the experience we want you to have.
We would like to investigate this matter further, including the charges applied to your account and the support request you submitted. We have requested your information and will look into this. Once we have, we'll reach out to you via email with an update.
Best wishes,
Miri
Forest Team🌳
I’ve contacted Forest because of a…
All solved, all ok. A good company in the end, I guess
27 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Daniel,
Thank you for your review, and we're sorry to hear about your experience.
We're a bit busier than usual at the moment, and unfortunately it's taking us longer than normal to respond to emails. We understand how frustrating it can be to wait for an update, especially when you're concerned about additional charges.
Thank you for responding to our information request. I can confirm we have responded to your email. Apologies for the delay in getting back to you!
Thank you for your patience!
Best wishes,
Miri
Forest Team🌳
Horrible service I was charged 11£…
Horrible service I was charged 11£ extra and there is no help whatsoever… bike's are turning off from time to time and app won’t let you end ride due to glitches
31 mei 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Jakub,
We're sorry to hear about your experience!
We've requested your details so that we can investigate this matter further. As soon as we receive your information, we'll look into the additional £11 charge. We have also reported the issues you reported to the relevant teams who will investigate further.
We're a bit busier than usual at the moment, so it's unfortunately taking us longer to respond than we'd like. However, we're working hard to get back to everyone as quickly as possible.
We have requested your account details, once we have these, we'll be happy to look into this for you.
Best wishes,
Miri
Forest Team🌳
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