Awful experience. App is glitchy, tried to use an expired card through Apple Pay without telling. Then takes hours to close the ride so you’re stood there like a lemon waiting for the ride to finish... Toon meer
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Opened 2x tickets in the last month out of hours and never had a response. Needs to be improved. ———————————— **updates** Managed to get through webchat - able to get clarifications... Toon meer
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Useless service, I am paying almost £40 for never finding a bike near me afterwork, regardless of the day of the week, or if bikes are actually on their "live" map they aren't actually at the locatio... Toon meer
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terrible app. price will be good if the service worked, but it doesn't. no customer service, unable to communicate via any of the offered channels.no phone, no live chat, only email which obviously... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Contactgegevens
London, Verenigd Koninkrijk
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,4
Zeer slecht
389 reviews
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App very unreliable
App very unreliable, wouldn't recommend the cycle to work program just too much hassle contacting them all the time with faults, occasionally use is fine but now opened in different areas I.E Hounslow making the bikes harder to find,also lottery if the bike is working 100 percent
14 januari 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Stephen,
Thank you for sharing your experience. We're sorry to hear that you’ve found the app unreliable and that ongoing faults have made the Cycle to Work scheme frustrating for you!
Reliability of both the app and our eBikes is something we continue to work on, and we will share your feedback with our tech and operations teams to help prioritise improvements.
We also understand your point about expansion into new areas making bikes harder to find at times. This is something we actively monitor as we balance coverage and availability. If you'd like to let us know which areas you're having trouble finding bikes in, we will feed this back to our operations team straightaway.
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Miri
Forest Team 🌳
Significant deterioration in service despite increasing costs
So many issues over recent months including deterioration in quality and functioning of bikes, frequent issues with the app (problems starting or ending rides leading to lots minutes), significant increase in pricing over the past 6 months and without any transparency (they used to email about planned changes to the cost of minute bundles or other changes, now they seem to keep reducing the number of minutes in a given bundle without any advance communication). I've had several serious issues recently with bikes disconnecting mid-ride (in the middle of a busy road) forcing me to halt and physically carry the bike to the side of the ride to get out of the way of traffic. I raised this with customer support and they seemed almost disinterested and offered me 10 minutes free to compensate for the issue. The minutes had to be used within 24 hours, so completely pointless and unusable for me. Having been using Forest 2-3 days per week for my commute for the past 2 years, I'm acutely aware of the deterioration in service and the hiking up of costs. Another system wide issue today meant I was unable to use Forest (yet again). Time to change to an alternative...
22 januari 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Graham,
Thank you for your feedback, we're sorry to hear about the issues you've encountered recently with bike reliability and app performance, including bikes disconnecting mid-ride and the service outage we experienced a few days ago!
We've also taken on board your feedback regarding the support you received and the compensation offered and are sorry that you weren't able to use the minutes given. If you could kindly reach out again to cs@humanforest.co.uk and mention you're reaching out about a review you left, we'd be happy to add additional minutes with a longer expiry so they can be used at a time that suits you.🙏
Reliability and safety are extremely important to us, and your feedback has been shared with our operations and tech teams as we continue working to improve both our eBikes and the app experience. We have also shared your thoughts regarding pricing changes with the relevant teams.
Thank you again for taking the time to share your experience. If you'd like us to look into anything specific in more detail, please feel free to include this in your email to us!
Best wishes,
Miri
Forest Team 🌳
Can't leave zero stars
Can't leave zero stars. Dangerous and fraudulent company. Bikes are wrecked. You report them and they don't refund your minutes. So now I have to report to my bank as fraud again and get a charge back. Going back to manual bike. So much cheaper and safer and better for you. Like most companies started okay ish and just gets steadily worse and worse over time. Horrible disgusting fraudulent little people at this company
Should be shut down. 1.5 stars on trustpilot says it all and thats very very generous because we're not allowed to leave the true rating of 0 stars.
15 januari 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Mardy,
Thank you for taking the time to leave this review.
We're really sorry to hear you've encountered issues with bikes. I can also confirm that we've responded directly to your email regarding the issues you've faced.
We understand how important it is for our eBikes to be reliable. That's why we now ensure all eBikes receive a service at least every 3 weeks to keep them in tip-top shape. We’ll take your feedback on board to improve further. Please do get in touch ASAP if you experience any problems, and our Support Team will be happy to help. 🚴🔧
Just to let you know, we also have a feature where rides that are ended in under two minutes are refunded automatically.
Best wishes,
Gareth
Forest Team 🌳
HIRE A BIKE AND CAUSE DAMAGE NO PROBLEM
One of your riders has rode into the back of my car causing severe damage. (£1300). After sending the dash cam footage which puts the rider at total fault I have been told there is nothing they can do. so basically you can hire a bike and cause damage to peoples property and you will be absolutely fine.. joke of a company
7 januari 2026
Review zonder uitnodiging
Antwoord van Forest
Hi David,
We were sorry to hear about the damage to your car and understand how frustrating this situation must be.
As we explained in our email exchange, the liability ultimately lies with the rider, and not the hiring company in this situation, so the options available remain the same:
• If details were exchanged, you can pursue the rider directly for compensation
• You can report the incident to the police: once a crime reference number and formal data request are received, we’re able to cooperate by providing relevant rider information
• Your insurer may also be able to advise on coverage and recovery options
If you have further questions, please continue the email conversation with our incident team and they’ll be happy to clarify next steps.
Best wishes,
Miri
Forest Team 🌳
Rubbish bike
Rubbish bike , 8 min 4.37 pounds i will use uber !
5 januari 2026
Review zonder uitnodiging
Antwoord van Forest
Hi there,
Thanks for sharing your experience, we're sorry to hear that! That charge doesn't sound right, and we'd love to take a closer look for you. Please get in touch with us directly so we can investigate further! You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Thank you!
Best wishes,
Miri
Forest Team 🌳
Forest Bikes: Congratulations on Turning a Bicycle Ride into a £23 Scam
Forest Bikes: Congratulations on Turning a Bicycle Ride into a £23 Scam
I would like to personally congratulate Forest Bikes for achieving something truly impressive: charging £23 for 71 minutes of riding and 19 minutes paused. That’s right — not a car, not a taxi, not even a premium service. A bike. A heavy, basic, unremarkable bike.
At no point during the ride did the app clearly warn me I was racking up charges at a rate usually reserved for luxury transport. Instead, it quietly let the meter run like a broken taxi, only revealing the damage once the ride was over. Transparent pricing? Apparently that’s not part of the Forest experience.
Pausing the ride — you know, the thing the app actively encourages — seems to be treated as an invitation to empty your customer’s wallet. If pausing costs this much, maybe it should come with a written warning, flashing lights, and a financial advisor.
Let’s be clear: £23 for just over an hour is indefensible. There is no pricing structure where this makes sense. It doesn’t promote cycling, sustainability, or trust — it promotes never using your service again.
The bike itself was mediocre at best. For £23 I expected at least a smooth ride, maybe a complimentary apology, or someone from Forest explaining in person why this is somehow reasonable. Instead, I got a clunky bike and a receipt that feels like satire.
Forest appears to be relying on confusing pricing and post-ride shock to generate revenue, which is a bold strategy for a company that depends on repeat customers. Consider this feedback a free warning: this kind of experience drives people away permanently.
I expect Forest support to explain exactly how this charge was calculated, why it wasn’t clearly communicated during the ride, and what steps will be taken to refund or correct it. Until then, I’ll be advising others to steer well clear unless they enjoy surprise bills and buyer’s remorse.
An eco-friendly transport option should not leave customers feeling robbed.
UPDATE 05/01/2026
Forest also falsely claims in public responses that my emails “bounced.” This is not true — I have received all their correspondence. Misrepresenting communication does not excuse misleading pricing or unauthorised charges.
4 januari 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Nuno!
Thanks for taking the time to share your feedback! We're sorry to hear that this ride left you feeling frustrated and that the pricing was not clear to you.
We'd like to clarify a few points and explain what's already been done to resolve this. We've attempted to respond to your emails with a full breakdown of the cost and resolution, but our replies are currently bouncing back because your email address is unsubscribed from receiving emails.
In terms of pricing: when you started your ride, 2 free minutes were applied. The total ride duration was 73 minutes, meaning 71 minutes were chargeable. At the location where the ride began, our pay-as-you-go rate is £0.33 per minute, which is how the original charge was calculated at the time. Pricing, including paused time, is explained in the app before and during the ride.
Most riders who plan to ride for longer periods choose a bundle or subscription, which significantly reduces the per-minute cost. As this was your first ride, we adjusted the charge as a gesture of goodwill and have refunded everything except £6.99, which reflects the cost of a 70 Minute Bundle that would have covered the ride.
We also shared an explanation of our dynamic pricing and paused-time charges in our email replies, which we're happy to resend if you re-enable emails or contact us through the live chat.
We hope this helps and appreciate you taking the time to leave feedback, it helps us improve how we communicate pricing and set expectations for new riders!
Best wishes,
Miri
Forest Team 🌳
I reported an illegally parked Forest…
Forest appears to have closed down.
Do not trust this company or risk your card details with them.
I reported an illegally parked Forest bike on the footpath. No action was taken. Their phone line has been down for several days and there is no response from their website.
1 januari 2026
Review zonder uitnodiging
Antwoord van Forest
Hi Jeremy, thanks for your feedback! We’d like to reassure you that we are very much still operating. Our phone support hours were reduced over the festive period, which may explain the difficulty reaching us, and we apologise for any frustration this caused.
We’re sorry to hear about the badly parked eBike and that you didn’t receive a response yet. We’ve checked our system but haven’t been able to locate a report under your name. If you’re happy to get back in touch with the bike ID or location, we’ll be glad to look into this promptly!
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
And over the phone as usual from Monday: 020 8157 7491 (Mon–Fri, 9am–5pm)
Thank you again for raising this!
absurd over charging, criminal?
excellent cycles slighty faster and handling is better than Lime
App is slower and more complicated often grossly overcharging by app failure and no recourse.
never answer questions or complaints
16 mei 2025
Review zonder uitnodiging
Antwoord van Forest
Hi Christopher,
Thank you for taking the time to leave this review. We're pleased that you are enjoying our cycles!
I’m so sorry to hear that you've been overcharged due to app issues and haven't received replies to your questions or complaints! We've requested your information so we can investigate this further.
Best wishes,
Miri
Forest Team 🌳
I want to leave a balanced review based…
I want to leave a balanced review based on my experience.
Pros
The speed of the bikes has been satisfactory . Battery performance is good and the remaining battery life is somewhat accurate.
Although 5 pounds is targeted at your card beginning of each ride , it is automatically refunded . This is better than other providers where given a number of rides and low limit on a card , the card can rendered useless.
Cons
Out of the 9 rides I have taken , 5 of those rides had something wrong with the bike , pedals loose , brakes too weak , steering misaligned , loud noises...
The pricing structure is not suited for rides less than 5 minutes , as it takes about a minute to park the bike and send a photo .
It is easy to start a random ride on a bike not close to you and not know where the bike is , once you start the ride the bike disappears from the GPS . Today I was getting ready to go to work and thought id take the forest bike . I spotted a bike close to my house and checked its battery on the app. Once out of the house i decided not to take that bike due to low battery , and went to another parking spot . I pressed start ride and noticed that ride of the bike I looked at before had started !! it was not visiable on the GPS so I had to walk for 10 minutes trying to find it , only to find it was making mechanical noises!! I wasted 10 minutes of my travel time and 3 minutes of cash and if i had not remembered where the bike was I would not have been able to finish that ride without a photo !!
The app also will start the bike , and then hang up , so you need to restart the app in order to finish the ride.
The red zones are not intuitive , you can slip in to a red zone not knowing you are in it and find no parking there and there is no alarm telling you are going in there.
Many times I have noticed the brakes are very weak. I almost was not able to stop at a zebra crossing and almost hit a pedestrian.
Overall my experience has been less than satisfactory. I do not recommend users to use this service , unless they are prepared to take the risks associated. I don't think its an unreasonable ask to fix some of these issues.
1. Bikes started remotely by accident should be able to end without taking a photo.
2.Parking time should be excluded from minutes used ( perhaps allow 2 extra minutes for each ride to find parking and send a photo )
3.The brakes on the bike really need to be tested each time an inspection occurs.
4.There should be a physical alarm on the bike tell you you are going in to a red zone . This is easily implemented considering its GPS capabilities and remote tracking.
5. There should be a button on the bike to end rides , especially if you loose your phone or battery runs out. Perhaps auto end the ride if there is no activity in a parking zone after 2 minutes.
23 december 2025
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thank you for taking the time to leave such a detailed and balanced review. We really appreciate your highlighting both the positives and the areas where there is room for improvement.
We’re really sorry to hear about the issues you encountered across your rides. All of our eBikes receive a full service at least every three weeks, and your feedback has been shared with the management of our operations team to help us improve further. We also ask riders to carry out a quick visual check before starting a ride and to stop riding immediately if anything doesn’t feel right. You can report any damage directly in the app, which really helps us act quickly. We also have a feature where rides that are ended in under two minutes are refunded automatically.
We understand your frustration around accidentally starting a ride remotely and the difficulty locating the bike afterwards. We do have a feature that allows rides to be started by tapping directly on a bike in the app if there’s an issue with the QR code, but we’d only recommend using this when you’re physically with the bike. Your feedback around ending mistakenly started rides and the photo requirement has been noted and passed on.
Regarding the pricing structure, at Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated. Just to let you know, we also have Minute Bundles. If you are planning on taking longer rides or riding often, I would advise checking them out. These are set amounts of minutes you can buy; they can be found on the Menu in the app There are also no unlock fees when using our Bundles.
We’re also sorry to hear about the app performance issues you experienced. We know how frustrating this can be, especially when trying to end a ride, and your comments have been shared with our app team. If you ever run into difficulties ending a ride, our Support & Community team can help immediately via live chat in the app, email (cs@humanforest.co.uk
), or phone from 9am to 5pm on weekdays.
Thank you as well for your feedback on red zones and alerts. This has been passed on to the relevant team. Currently, red zones are always visible on the map, and grey No Parking Areas appear once a ride has started. You can preview these by tapping on a bike before starting your ride, and you can also search for your destination using the magnifying glass icon on the home screen. Additionally, we do have an auto-end system in place: rides are paused and locked after 5 minutes of inactivity, and automatically ended after a further 5 minutes.
We’re truly sorry that your experience hasn’t met expectations, and we appreciate you taking the time to share such constructive feedback. It helps us improve the service for everyone.
If you’d like to discuss your experience further, please don’t hesitate to get in touch with our Support team.
Best wishes,
Gareth
Forest Team 🌳
Love Forest
Love Forest. Makes my commute to work immeasurably better. App super easy to use. Love the new 40 minutes over 3.days option. Just had a friends get together for Xmas, I took them on theor first forest trip across London. It was an absolute highlight traversing Bank, Soho, Covent Garden, Waterloo, over London bridges. Keep up the good work lads. Only issue is the slidy saddle heighys on older bikes...
21 december 2025
Review zonder uitnodiging
Antwoord van Forest
Hi Jimmy, thanks for your review, we're so pleased to hear that you're loving our service for your commutes and riding with your friends! We will make sure to pass your feedback regarding the seat adjustments on to our operations team! 🙏 Best wishes, Miri🎄
I don’t understand the negative…
I don’t understand the negative reviews. I personally had an incredibly positive experience with the Forrest customer service team.
I asked for my monthly subscription to be cancelled and a member from the team (Rhys) responded within a minute and refunded me, no fuss. Super positive especially considering how long these things take at other subscription services.
17 december 2025
Review zonder uitnodiging
Antwoord van Forest
Hey Tristan, we're glad to hear you had a good experience reaching out to our support and community team, we're really proud of it! We'll make sure this is passed on to Rhys!
Best wishes, Miri 🎄
obscure pricing and missing bikes
let down by pricing structure. no idea where these free minutes are. also, I've booked a bike on the app twice, only to get there and not find the bike anywhere. Very difficult or impossible to organise a refund for this "ride". Also, seat posts often slip.
5 december 2025
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thank you for taking the time to share your thoughts.
We’re sorry to hear that you’re unhappy with the recent changes to our pricing. We understand that adjustments like these can take time to get used to, and we appreciate your feedback.
To clarify, here’s a quick overview of the benefits of the new pricing model:
No daily service fee – the £1.50 fee has been removed.
Unlimited rides with free minutes – enjoy as many rides as you like, with free minutes included.
Dynamic free minutes – bikes now offer between 1–30 free minutes, depending on location.
Simpler pricing – PAYG rides start at just £1 for up to 30 minutes.
Greener impact – this model helps reduce van movement, supporting the environment and keeping bikes circulating efficiently across the city.
We’re also sorry to hear that you’ve experienced issues with some of your rides. We’ve requested your information so we can investigate this further.
Best wishes,
Ashleigh
Forest Team 🌳
Better but still lacking in important ways
Have been a member of Forest for two years now and though there have been some improvements in terms of the quality of the bikes and the app functionality, there seem to constantly be one step forward and two steps back: specifically in terms of the accuracy of the app when trying to end a ride (still takes way longer than it should), the GPS of the docking locations is quite often not accurate; and the quality of the bikes is still highly variable and half the time the bikes have some issue
29 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thank you for taking the time to share your review and your experience with us. App stability is very important to us, so I’ve passed your feedback on to our tech team so they can investigate further.
If any of your rides have been affected by these issues, please get in touch at cs@humanforest.co.uk and we’ll be happy to take a look for you.
Best wishes,
Ashleigh
Forest Team 🌳
I parked my bike in an ebike bay in…
I parked my bike in an ebike bay in central London next to tons of other bikes and yet still got a £20 fine which the customer service team refused to refund.
I used to like forest for the ten mins free a day, but this has gone now apparently so they charged me another fiver for a 14 minute trip.
13 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello Kieran,
Thank you for taking the time to leave your review.
To help us investigate, I have requested your information so we can look into your ride further.
Best wishes,
Ashleigh
Forest Team 🌳
Much too expensive for what it is
Much too expensive for what it is. I paid £4.77 for less than 14 minutes ride. that is almost three bus rides! Bikes often have damaged pedal cranks, seat locks or the electric drive is shonky. There is an option to buy minute bundles but you have to use them in ridiculously short time spans. The new "free minutes based on where the bike is" has effectively removed the ten free minutes and you still have to pay £1 to unlock the bike! This is not a value for money bike hire scheme. * I see Forest have replied to my review with details of their overly-complicated pricing scheme! Trying to find a bike with anything more than 2 free mins is not easy.
15 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello Martin,
Thank you for taking the time to share your thoughts.
We're sorry to hear you're not happy with the recent changes to our pricing, and we understand that adjustments can take some time.
Here’s a quick rundown of the benefits of the new system:
No more daily service fee – the £1.50 fee has been removed.
Unlimited rides with free minutes – enjoy as many rides as you like with free minutes included.
Dynamic free minutes – bikes now come with 1–30 free minutes, depending on location.
Simpler pricing – PAYG rides start at just £1 for up to 30 minutes.
Greener impact – this model reduces van movement, helping the environment and keeping bikes flowing smoothly through the city.
We appreciate your feedback and will be sure to also share your comments on the bundle expiry and bikes with our team.
Best wishes,
Ashleigh
Forest Team 🌳
Its shit u pay for minutes to…
Its shit u pay for minutes to use then when you go to use bike regardless of how many minutes u have they will reject your ride if you dont pass the 5 pound check
13 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello,
Thank you so much for taking the time to share your feedback with us!
The £5 pre-authorisation hold was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
Best wishes,
Gareth
Forest Team 🌳
Absolutely rubbish experienced this…
Absolutely rubbish experienced this morning, only 2 bikes available, both non functional, had to ride 1 of them with no power assist to the next stash of forest bikes indicated on the apps map, which again the bikes didn't work, then went by foot to the next bike indicated on the map to find that the bike was also was non functional. The whole point of them is convenience, availability and functionality, failed on all counts.
There was a £1 for 5 to 30 mins use promotion today, which I assume is to entice new users to spend some money, if there is a promotion surely you would make sure that there were plenty of functional bikes available to use. I won't rely on them again. Absolutely rubbish service.
12 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello Martin,
Thank you so much for taking the time to share your feedback with us!
I'm really sorry to hear that you had issues with bike availability and the bikes themselves. That certainly isn't the standard of service we aim to provide.
Would it be possible if you could kindly reach out to our support team regarding this at cs@humanforest.co.uk so we can take a closer look into your rides.
Best wishes,
Gareth
Forest Team 🌳
Stay well clear of forest bikes not…
Stay well clear of forest bikes not only are they rip off they have out of zone area where they charge 20 they turn off the electric so you struggle to ride and then charge you extra when u decide to walk
Use port bike or lime bike stay well away
10 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello Osman,
Thank you so much for taking the time to share your feedback with us!
We’re really sorry to hear that some of your destinations have been No Parking Areas. We’re truly excited about the prospect of bringing Forest and parking bays to every corner of London—it's a dream we're passionate about!
However, dockless parking is subject to regulation in each borough, and the rules can vary significantly. If you find that we’re not currently operating in your specific area, it’s because we haven’t yet secured the necessary permissions from that borough. We understand how frustrating this can be, but please know that we’re tirelessly working to expand Forest’s reach!
When you first sign up and before your first ride you are also informed of this in the app.
We would always advise checking the map before starting your ride to ensure your destination is within our operational area and is not a No Parking Area. The red zone marking the outside of our operational area is always visible and the No Parking Areas within our operational area can be viewed before you start your ride by clicking on a bike on the map.
Best wishes,
Gareth
Forest Team 🌳
Ride customer service use lime instead.
What happened to the forest of a year ago whereby customer service were kind and understanding. Now I think it’s just all about the money.
I added a voucher I received in my emails to come back to forest and receive 60mins free.
Added to my account all seemed fine.
2 mins later started a small ride from Clapham to Brixton.
I was charged £7 as the code didn’t work. No worries I thought I’ll just get in touch with customer service as I have before and they seemed nice.
Rhys was rude and couldn’t care less about my issue.
Therefore I will no longer be using forest and tomorrow will actively start writing to local councils to get these bikes band for littering our streets.
That’s what happens when you are rude. £7 for 20 mins is a joke when I thought I’d use it as a £1.70 bus alternative.
Goodbye forest, you’re not the company you used to be. Lines partnership with uber seems better.
7 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello Dominic,
Thank you for taking the time to leave your review.
We’re sorry to hear about your experience and would love the opportunity to look into this for you. To help us review your conversation and investigate further, I’ve requested your information.
Thank you in advance for your help.
Best wishes,
Ashleigh
Forest Team 🌳
Forest App Sucks
Where to start. The £5 fee, why? Lime don't have any such restriction. It's an absolute lottery going for a Forest Bike. I have been in Magdalen Lane, SW18, counted 16 Forest bikes and an absolute Forest (pardon the pun) of Lime bikes. I have gone from one Forest bike to the next, done all 16 and got re messages on them all. I have watched other come along and rent one of the bikes that rejected me. That day I had over £6K in my account and I ALWAYS have more than plenty for these rides. I always buy a 30 day package so it is hugely frustrating.
I am about to write in and ask for the balance on my last 30 day purchase back and I will go off and spend that with Lime. What pisses me off more is I have to give you one star. Your system sucks, your app sucks. Truspilot needs to look at allowing us to give MINUS stars. Forest deserve Minus 5.
6 november 2025
Review zonder uitnodiging
Antwoord van Forest
Hello Terry,
Thanks for taking the time to leave your review.
We're really sorry to hear that you've had issues starting rides. We have emailed you directly regarding this.
On the £5 pre-authorisation hold, this was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
The hold is released as soon as you end your ride, but the timing depends on your bank. Some banks, like Monzo, release it within minutes, while others may take longer. A credit card can also help avoid the inconvenience but we understand this is not always possible.
We understand how quickly the holds add up, and your feedback really matters to us. Please know we’re aware of the impact and are working to improve this
Best wishes,
Gareth
Forest Team 🌳
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