Humanitix Reviews 447

Humanitix provide the absolute BEST service. Really top people ready to help at the drop of a hat either online or over the phone. Humanitix isn't only the most high end ticketing platform I've ever found but as a manager and involved in 5 different "profit for purpose" organisations I'm incredibly grateful that I also get peace of mind about what service our events are supporting.

I ordered a stall and some tickets for the Kadina Copper Coast Show, had some difficulty because of email issues and I couldn't find them but Daisy fixed everything so this is what I said to her. :D #BrucesPlanet

Daisy, you are a champion. Thanks so much and God Bless you wonderful person. :)

I used to advertise my events on a different platform because they offered lower fees. However, their customer support was so poor that I decided to try Humanitix — and I’m so glad I made the switch.

The website is very user-friendly. I’m not particularly tech-savvy, yet I was able to create events on my own with almost no assistance. I also love the platform’s design — it gives off a warm, friendly vibe, exactly the kind of feeling I want my prospective clients to have when they see my events.

I reached out to their customer support once and was genuinely impressed. They replied to me on a Sunday and even gave me a call when I seemed confused. That level of care and responsiveness is rare — and it makes all the difference.

Customer service from Humanitix is the very best service ever! I never wonder how long it will take to get a reply. I know I will hear from someone quickly, and with as many questions as I have had, that makes me love their platform a lot!

For clarity, I had a cold marketing email from Humanitix at my job working for a charity here in Scotland where I manage logisitcs for our events and training. It was my first learning of the non-profit, but I could quickly see our organisations had an incredible alignment in values and the service they offered ticked a lot of boxes for our needs. The below is an excerpt from a recent email to the rep I worked with to make a decsion to migrate all of our events to their platform:

Getting everything set up in Humanitix has been so much easier than going back and working in Eventbrite to pull registration data, etc. There are so many features that just make sense - and are easier to implement. And anytime I've had a query about something I couldn't answer myself the team have been incredibly responsive and also provided really complete layered answers to things which is absolutely fantastic. 

I have used Humanitix successfully for a number of years but this year encountered an issue. Unfortunately, we are still at a loss towards solving the problem, however, I have had an incredible experience with the support team. I have spoken with Karina, Alex and Daisy and they have all been very helpful. Daisy was especially supportive in ensuring I could still meet my event deadline.

Humantix are a delight to deal with. First experience with online ticketing for our event and it couldn’t have been easier. Chat and online help documentation both excellent.

Daisy was beyond helpful and so good at what she does. After our chat, I felt clear and supported. Amazing!

What a great ticketing platform. Not only is it comprehensive, but also very very easy to use.
I have used a number of platforms, but been really suprised at the ease of setting up new events, managing the events and finalising the event experience with the attendees.

Humanitix support team are amazing! They respond within a few minutes, and all questions are answered lightning-fast. Can't recommend this tool highly enough!

The Humanitix site is our preferred ticket selling option for our dance studio showcases. We love that it is a not for profit organization.

Be careful when purchasing a ticket on this website. I have paid for a multiple day event which was prematurely cancelled. I have reported the event on Humanitix and requested a refund. Unfortunately Humanitix is refusing to help me recieving a refund from the event hosts. It's been over two and a half months since the event was suppose to happen and I have yet not received any service that reflects the purchase I have made.

Humanitix advertises itself as “Tickets for good, not greed – hassle-free ticketing that puts humanity first.” Unfortunately, that hasn’t reflected my experience at all.

Despite finding a refund policy on Humanitix’s own website that outlines fair practices in the event of postponements and cancellations, I was told this was just a general "example" and that the specific event I booked had a strict no refunds policy. That means they’ve kept the full amount I paid for tickets to an event was canceled.

It feels like Humanitix is allowing event hosts to bypass basic fairness by hiding behind small print. If you're going to promote values like humanity and fairness, there should be more accountability when things go wrong, not less. Extremely disappointed.

I wouldn't purchase a ticket via Humanitix again.

I have been using Humanitix for my events roles for about 3 years now and I wouldn't choose anything else. They are always quick to respond, helpful and attentive. The system itself is really straight forward and even if something is new or sometimes a bit confusing, it doesn't take long to figure it out or get guidance. 100% recommend.

Supportive and patient assistance with first time hiccups of the Humanitix for Host apps and other trouble shooting. Thanks Humanitix.

Daisy was so helpful and called me back when I asked. I was concerned that the event company could have been a scam she looked up my reservation numbers and emailed the company.

Daisy called back to advise I would be emailed the wharf no feel relieved .

Great work Humanitix

Amazingly quick and super helpful. An excellence platform.

I cannot say way a relief it was to find Humantix today. I was with another platform for several years, but of late, my customers have had one problem after another using the links provided by the platform to buy tickets. The AI customer support was useless and unable to connect me to a human being.
I investigated several other platforms looking for one that would offer true pay what you can ticketing options. And Humantix was the only one I found that does. More importantly the customer support is just that, support. I was quickly and easily connected to a human being, my questions were answered, they walked me through important parts of the set up. They were friendly, kind, engaging and always checking if there was anything else I needed.

Darren produced a Loom video to explain how I could achieve what I wanted. It was so well explained that I did not need to speak to an operator to resolve this. Well done team Humanitix for such great service!

Their platform and mission are just amazing. I have found their system easy to use and intuitive, while maintaining a sleek and user friendly style.