Hydrate Direct Reviews 

I am extremely dissatisfied with the service received. The delivery was significantly delayed, and when I sought assistance, the support provided was unhelpful and unprofessional.

Ordered water to be delivered. 2-4 days. It’s now 8 days later. No water. The customer service is absolutely shocking. No one answers calls that are put through. No one can answer the simple question of “where is my order” I Was advised to email. Which I did. Still no response. Will never use again. I’ve emailed for an exact day of delivery or a full refund. Never, Never again.

We use their service frequently for a business order and numerous times our orders have been lost and we are constantly chasing the 'reshipment'.
Emails take days to get a response from and no shipping/tracking information regarding the courier is provided.
Suggestion to get a new courier. Last time we will be ordering.

Water tower is exactly as advertised....really good....my only gripe is that there's isn't any area to store the plastic cups!

Junk right out of the box returned it never going to get another

Excellent quality and fast delivery

Water cooler delivered very soon after order and was easy to install. Am still waiting to hear about the bottle recycling scheme otherwise I would have given 5 stars.

Was scammed. This company is not legit

J'ai passé une commande pour 2 bonbonnes d'eau depuis 15 jours et aucune nouvelle de ma commande malgré mes nombreuses relances par mail et téléphone.
Service client injoignable.
A fuir!!!

Martec Training are really pleased with the service that you provide. Chris is always polite, helpful and approachable. I would recommend your company. Well done!

Jerome Really Nice Guy! Been using Eden Springs for a few years now and Jerome our driver for the same time - really nice guy, very friendly and always have a laugh with him - he takes the trouble to ask our names and nothing too much trouble

Hallo,
wir sind sehr zufrieden mit dem Service! Alle Servicemitarbeiter sind uneingeschränkt freundlich, hilfsbereich und immer gerne bereit ein nettes kurzes Gespräch zu führen, sehr angenehm!:)
Daumen hoch! Immer gerne wieder!

Heidi von Fedex in Köln

My contact Mr.Peter Sullivan-Stark was very kind and helpful with answering my inquiries. I had a great service experience.

J'ai reçu mon colis, 2 bonbonnes de 10 litres d'eau au lieu de la fontaine à eau !!!! Service injoignable avec un 0800 qui ne fonctionne pas, bref, merci de me contacter. Pitoyable !!!!

Here are our details as requested. Thank you for your quick response
Your Shipment #000001356 for Order #000026116

Shipped By Tracking Number
UPS Springwise 1ZFV23076827312359
Billing Info
Victoria Watson
Busy Bees
Montessori By Busy Bees
47-51 Fortune Green Road
London, NW6 1DR
United Kingdom
T: 02088195358

Shipping Info
Victoria Watson
Busy Bees
Montessori By Busy Bees
47-51 Fortune Green Road
London, NW6 1DR
United Kingdom
T: 02088195358

Payment Method
Pay by credit card
Paygate used "
Shipping Method
UPS - UPS

Items Qty
10L Bottled Spring Water 2 pack by primo

SKU: 331931

Very good service good competitive prices. Shame the pump was sent without any packing, luckily it arrived unbroken. The water was well protected. Will use again and recommended.

Revoir l'emballe vraiment très sommaire !

I was not able to find the button to activate the hot water option