Top loading machine constantly leaks - we have had 4 machines so far through our supplier and each time there has been an issue. The taps either don't turn off fully (they're made from cheap flimsy pl... Toon meer
Bedrijf heeft geantwoord
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Hallo, wir sind sehr zufrieden mit dem Service! Alle Servicemitarbeiter sind uneingeschränkt freundlich, hilfsbereich und immer gerne bereit ein nettes kurzes Gespräch zu führen, sehr angenehm!:)... Toon meer
Here are our details as requested. Thank you for your quick response Your Shipment #000001356 for Order #000026116 Shipped By Tracking Number UPS Springwise 1ZFV2307... Toon meer
Bedrijf heeft geantwoord
I wanted a Primo water cooler before I left the United States and kept putting it off. I’m glad this was one of my first purchases post moving to England. The cooler works perfectly and it’s wonderful... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Offering a simple solution to your hydration needs: Great-looking water coolers, British mineral water, and our WIFI enabled 'Hydrate Dash Button'
Contactgegevens
TN22 3HW, Nutley, Verenigd Koninkrijk
- hydrate.direct
2,7
Slecht
63 reviews
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Very weak packaging
Very weak packaging, the underpart with transport damages, I tryed to repair myself, because I have no time to repack and send back, and because I need it very soon. It was my first and my LAST order.
I won't recommend you. It was disappointing.
14 juli 2022
Antwoord van Hydrate Direct
Hi, I am sorry that you had such a bad experience with the weak packaging. Our coolers should be double boxed to help remove any chance of damage. Unfortunately though we cannot vouch for the way the products are handled by 3rd Party couriers. But, this is the first issue like this I have read and therefore I will make sure we take note and investigate internally. Thank you Peter
Super quick delivery
Super quick delivery, and the 10l bottles come packed so it’s easy to carry about.
9 juli 2022
Antwoord van Hydrate Direct
Thank you so much for taking the time to leave a review, it really is appreciated and we are glad that you find the 10L Primo double pack easy to transport. Thank you again!
Antwoord van Hydrate Direct
We are so glad that you are happy to recommend our water cooler. Thank you for taking valuable time to review our service and coolers. Primo
Antwoord van Hydrate Direct
Thank you so much for your kind review, we are very glad that you are enjoying your water cooler and the service provided. Primo
TOP CLASS ! Peter is an excellent asset to Primo ! Thank you for all of your help
Today I received techincal support on a water dispenser and I am so happy with the service I feel compelled to share my positive experience.
I telephoned the helpline and Peter responded straight away. He was very friendy, professional and clearly very knowledgeable of the product. I felt so valued as a customer - I could see straight away that he was determined to resolve my issue.
I didn't have much information to go off as my partner purchased the item but Peter contacted suppliers, sent photographs and called me again to offer further technical advice.
I would recommend this company to anyone and I hope if you have any issues you get through to Peter too as he is ten stars !
20 juni 2022
Review zonder uitnodiging
Antwoord van Hydrate Direct
That's so kind of you and your review really is lovely and much appreciated. I hope that you are enjoying your nice cool water in this amazing summer we are having.
Just keep drinking.....just keep drinking....
A brilliant purchase!! Well worth the money, So easy to set up, ambient tap just right, cold tap, perfect to quench your thirst on a hot day! Just keep on drinking ...........
6 juni 2022
Antwoord van Hydrate Direct
Thank you Simon for your kind review. I hope your Primo Deluxe serves you well and you keep enjoying the Ambient and Chilled water :-)
Antwoord van Hydrate Direct
Thank you so much for the kind review Grant, it is much appreciated and we are glad you like the Deluxe water dispenser/ cooler
Top loading machine constantly leaks
Top loading machine constantly leaks - we have had 4 machines so far through our supplier and each time there has been an issue. The taps either don't turn off fully (they're made from cheap flimsy plastic) so it pours constantly into the drip tray which then overflows onto the floor, or it simply leaks from cracks in the side panels. Overall, a very poor experience with this machine.
4 mei 2022
Review zonder uitnodiging
Antwoord van Hydrate Direct
Dear Sue, I am sorry you have an issue with our water dispenser. It seems strange that you have had the same issue with 4 of the same machines. This is not normal. I will try and contact you to discuess this issue and from where you purchased the machines from. Kind regards Peter
Greatest purchase of the year
I wanted a Primo water cooler before I left the United States and kept putting it off. I’m glad this was one of my first purchases post moving to England. The cooler works perfectly and it’s wonderful having access to pure, fresh cold and ambient drinking water quickly and easily.
14 maart 2022
Antwoord van Hydrate Direct
Thank you so much for choosing Primo and for leaving such a nice review. We are glad you enjoying your water dispenser.
Antwoord van Hydrate Direct
Dear Malcolm, thank you for being kind enough to leave a review. I'm so glad that you found the team helpful and we hope you enjoy the products you purchased from our store. Kind regards Peter
I bought 2 hot and cold primo Deluxe…
I bought 2 hot and cold primo Deluxe water cooler. Initially, I have an issue with delivery but thanks to Peter who helped in resolving this and also gave me an extra water for the inconvenience I experienced.
25 januari 2022
Antwoord van Hydrate Direct
I'm so pleased that your cooler and complimentary water arrived safely and I do apologise again for the delivery issue you encountered and the inconvenience caused. It was lovely speaking with you and thank you so much for choosing Primo and your custom. Peter
Nice water but very expensive not worth…
Nice water but very expensive not worth the price
20 december 2021
Antwoord van Hydrate Direct
Thank you for leaving a review for our water. I'm glad that you enjoyed the taste and I am sorry that you felt the product was too expensive but really appreciate your custom. Kind regards
Primo Water
Stay away from this company
I've really never received such poor service from a company whose courier stopped paramedics from carrying me to the ambulance, to query what he was supposed to do about delivering, and would not let us pass. A week after reporting this to the company, and nothing
11 november 2021
Review zonder uitnodiging
Antwoord van Hydrate Direct
Thank you so much for the lovely review and for choosing our site and products. We hope your water cooler serves you well for many years to come!
Water dispenser is fantastic quality…
Water dispenser is fantastic quality and highly recommended. Also top customer service from Peter at Primo.
8 oktober 2021
Antwoord van Hydrate Direct
Hi Hayley, Thank you so much for being kind enough to leave a review....and such a nice one too. I hope that the water cooler serves you well and if I can help you at all in the future, please do not hesitate in contacting me. Peter
No more renting or contract - brilliant!
Having rented a water dispenser for many years at great expense I now wish we had purchased this one from Primo a long time ago. It's neat, modern easy to move, run and clean and it was a good price and quickly delivered. The water is good and again a good price.
28 september 2021
Antwoord van Hydrate Direct
Thank you Annette for leaving such a lovely review. We are glad that you are enjoying your Deluxe Water Cooler and Primo Water and look forward to helping you in the future.
There was unfortunately a small mistake…
There was unfortunately a small mistake with my order but once I reported it, it was dealt with appropriately. Mistakes happen, but how you handle them is all the difference, especially when you own up to a mistake and apologise.
The quality of the cooler is good and the taste of the water is excellent. Much better than the tap water - which I did not have a problem with prior to using this water.
The water dispenser also has a hot water feature and is perfect for a quick coffee or cup of tea. This is the perfect accessory for a man cave or home office.
15 september 2021
Antwoord van Hydrate Direct
Hi Stavros, Thank you so much for taking the effort to leave such a nice review. We really do apologise for the mix-up and again I thank you for your custom. It's great to hear that you are enjoying your new water cooler from Primo and of course any problems, please do not hesitate to get back in touch with me. Kind regards Peter
Great customer service
Great customer service, helpful, knowledgeable and polite. The website was brilliant, easy to use. Found everything I needed. Would recommend! And will be using them again In future!
8 juli 2020
Review zonder uitnodiging
Great experience from hydrate as I…
Great experience from hydrate as I received my bottle which was damaged and Ben kindly sent me a code for a replacement straight away. Can’t wait for my new bottle!
4 juni 2020
Review zonder uitnodiging
Not so much Hydrate as Migrate if you have a problem (AVOID)
Find a company that cares not Hydrate, if you have a problem with the unit they are not interest, mine arrived with a fault in the end they sent me instructions to try and fix it myself, over £200 a few days old and I am meant to take it apart and repair it, plus they sell you a button to reorder water and no instruction how to connect it, all told a rubbish firm
14 februari 2020
Review zonder uitnodiging
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