Top loading machine constantly leaks - we have had 4 machines so far through our supplier and each time there has been an issue. The taps either don't turn off fully (they're made from cheap flimsy pl... Toon meer
Bedrijf heeft geantwoord
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Hallo, wir sind sehr zufrieden mit dem Service! Alle Servicemitarbeiter sind uneingeschränkt freundlich, hilfsbereich und immer gerne bereit ein nettes kurzes Gespräch zu führen, sehr angenehm!:)... Toon meer
Here are our details as requested. Thank you for your quick response Your Shipment #000001356 for Order #000026116 Shipped By Tracking Number UPS Springwise 1ZFV2307... Toon meer
Bedrijf heeft geantwoord
I wanted a Primo water cooler before I left the United States and kept putting it off. I’m glad this was one of my first purchases post moving to England. The cooler works perfectly and it’s wonderful... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Offering a simple solution to your hydration needs: Great-looking water coolers, British mineral water, and our WIFI enabled 'Hydrate Dash Button'
Contactgegevens
TN22 3HW, Nutley, Verenigd Koninkrijk
- hydrate.direct
2,7
Slecht
63 reviews
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Klappt alles super schnell mit der…
Klappt alles super schnell mit der Lieferung.
Das Wasser schmeckt super lecker ist sehr mild.
Allerdings sehr schade ,dass man nur noch 5 Kartons pro Bestellung bestellen kann , und die Versandkosten sind extrem gestiegen.
Jetzt ist man gezwungen 2 Bestellungen zu machen uns 2 mal die Versandkosten von je 15 euro zu zahlen wenn man mehr als 5 Kartons benötigt,obwohl dann trotzdem alles zusammen geliefert wird ,das finde ich nicht gut. Das war vor der Umstellung viel besser
23 mei 2023
Antwoord van Hydrate Direct
Vielen Dank für die Bewertung. Ich werde die derzeit geltenden Einschränkungen prüfen und sehen, ob wir den Service für Sie besser verwalten können. Primo
Antwoord van Hydrate Direct
Brilliant, thank you for the nice review :-)
The sales person was very helpful and…
The sales person was very helpful and professional ordered one and was delivered quickly highly recommended the company excellent service
18 mei 2023
Antwoord van Hydrate Direct
That's excellent and thank you for taking the time to leave a review. Our team do try their best to help and it seems that everything went as planned which is great!
Antwoord van Hydrate Direct
Thank you for choosing Primo, I'm so glad you are enjoying the water
PARFAIT
LA LIVRAISON ETAIT RAPIDE, LA QUALITE DE L'EAU MINERAL EST AGREABLE, PAR CONTRE CE N'ETAIT PAS INDIQUE QUE LA FONTAINE AURAIT BESOIN D'UN SUPPORT.
IL FALLU FAIRE BEAUCOUP DE RECHERCHES POUR POUVOIR TROUVER UN SUPPORT AUX DIMENSIONS DE LA FONTAINE.
11 mei 2023
Antwoord van Hydrate Direct
Merci pour la bonne critique, nous sommes heureux que vous appréciez l'eau et le distributeur. Premier
Incomplete
Delivery was done quickly. But package wasn't complete. There were missing parts. And since then I cann't get any help from customer care
26 april 2023
Antwoord van Hydrate Direct
Good morning, I'm very sorry that you have had an issue with our product and especially sorry that you were unable to get help from customer care. Please can you provide more details, including your order number, so that we can investigate and help you further?
This stuff is junk
This stuff is junk. I have a right to say so after buying 4 dispensers in a year. I don't get how a company today gets away with making and selling such junk. It isnt right. But my choice right. NEWVER AGAIN Primo. Youve gotten the last dollar from my pocket.
10 mei 2023
Review zonder uitnodiging
Antwoord van Hydrate Direct
Good morning, I am sorry that you have had a bad experience. Please can you provide me with some more information so that I can try and help you? I will message you through Trustpilot. Your experience certainly does not reflect that of many of our customers and I would like to see how I can help.
I bought one of Primo water dispensers…
I bought one of Primo water dispensers and I think they really good quality. Shipping was really fast ( international). One thing to improve - customer service telephone number for Poland is not existing anymore. Anyway I can recommend it.
12 april 2023
Antwoord van Hydrate Direct
Dear customer, thank you so much for taking the time to leave a review and such a good one too. We had not realised the phone number was missing and have now put it back, so thank you for bringing that to our attention. Primo Team
Dispenser does not work after only a…
Dispenser does not work after only a year old. Does not dispense cold water. Primo dispensers are defectively made with junk parts like the compressor that does not cool the water or release any water. This is the second one I bought in the last 4 years that has the same problem. Will try a different manufacturer next time instead of Primo junk.
23 april 2023
Review zonder uitnodiging
Antwoord van Hydrate Direct
Dear Jacqui, I am sorry that your experience with our water coolers has not been positive. As a company we pride ourselves on customer service and quailty of machines. We have sold 1000's of these across the UK, EU and USA and infrequently we do have issues. However, many of these are resolved to the customer's satisfaction. Can I ask if you have contacted us and also where you bought the water cooler from? I will message you. Peter
Le colis est arrive cassée et c'est…
Le colis est arrive cassée et c'est impossible avoir une réponse et une solution.
Cordialement
28 maart 2023
Antwoord van Hydrate Direct
Merci d'avoir acheté chez Primo et d'avoir laissé un commentaire mettant en évidence votre problème. Nos produits sont vendus sur différents sites/canaux. Nous vous enverrons un message pour voir si votre problème a été résolu. Cordialement, l'équipe Primo
Thanks very good
9 februari 2023
Antwoord van Hydrate Direct
Thank you for choosing Primo, and it is great to hear that you are satisfied and what a lovely review. Kind regards Primo
Great service
27 december 2022
Antwoord van Hydrate Direct
Thank you as always for choosing Primo and for leaving such a nice review. We hope you are enjoying your Primo 10L Water. Peter
Primo 10 L bottled water
I ordered for primo 10 L bottled water. To my surprise l received the orders the next day. Water clean and very good. I wish they sell 18.9L. A bigger bottle.
5 oktober 2022
Antwoord van Hydrate Direct
Hi, thank you so much for choosing to buy your water from Primo. Yes, we should consider the larger bottles. I will speak to our team and see if this is something we can provide in the future. Kind regards Primo
Excellent customer service
31 augustus 2022
Antwoord van Hydrate Direct
Brilliant, it is so nice to hear that we have managed to meet your customer service expectations and thank you so much for taking the time to write such a lovely review for our site. Kind regards Primo
sehr hilfreich
30 augustus 2022
Antwoord van Hydrate Direct
Thank you for taking the time to write your review. We are glad that you found our team helpful and we hope you enjoy your Primo products. Kind regards Primo
I have ordered the water dispenser and…
I have ordered the water dispenser and in 3 days was delivered, it’s medium size and perfect for not taking lots of space. Use for the office and the 10L water bottles are perfect to carry. Thank you.
22 augustus 2022
Terrible faulty item and no reply to messages and calls
Terrible. Faulty item delivered. It doesnt work! Contacted by email via their site and separately but no reply and telephone number rings then cuts off! Referred to paypal.
The customer service is atrocious.
22 augustus 2022
Antwoord van Hydrate Direct
Dear Customer, thank you for your review. I am sorry you have had a bad experience and I believe that we have managed to help conclude your issues satisfactorily. Kind regards Primo
Very good service and very helpful and well mannered.
Very good service no complaints and well mannered and very helpful.
18 augustus 2022
Antwoord van Hydrate Direct
Hi Dawn, that is a nice surprise. Thank you for spending the time to leave a review for our store and products. It was a pleasure speaking with you today and thank you for choosing Primo. Peter
Rapide et compatible !
J'ai commandé une fontaine à eau pour essayer. Nickel. Expédiée le jour même, livrée 2 jours après par UPS.
Elle est bien compatible avec les bombonnes 18L qu'on trouve chez les professionnels.
18 augustus 2022
Antwoord van Hydrate Direct
Thank you for taking the time to leave a review, we are glad that your order arrived quickly and safely and that you are happy. Again thank you for buying from Primo
Water came when it said it would
Water came when it said it would. Delivery driver nice & friendly
12 augustus 2022
Antwoord van Hydrate Direct
Thank you Jillian for leaving such a nice review and for taking the time to do so. I really hope you enjoy your water.
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