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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Pure hype followed by instant disappointment. That ginger kid on YouTube made it look brilliant at selling the idea of something, not the reality of using it. It’s especially frustrating when it’s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Would have liked to write a review after testing the products, but I’m still yet to receive them. Website states incorrect information regarding both express & standard delivery. I received DPD tracki... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Placed my second order on Hydro during their birthday sale and received one item in error. Sent an email which was picked up by Hannah issue sorted and correct item sent. I've already recommend to fri... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Initially disappointed with delivery and customer service but…. I take it back and have updated from 1* to 5* My complaint was dealt with after about a week with items resent, free items included an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel

Geschreven door het bedrijf

HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

Ordered caravan cleaning kit 01/04/26…

Ordered caravan cleaning kit 01/04/26 promise of 3 day delivery, todate 13/04/26 order still not dispatched. No phone and they do not respond to email..
Can’t understand how they got good reviews.

1 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Peter, I have raised an investigation with DPD and it seems they have lost the parcel, I am getting it resent FOC today for you for delivery tomorrow.

Really sorry about this, we use a premium delivery service to try minimise this happening, we will get this order to you tomorrow.

Beoordeeld met 1 van de 5 sterren

Spent £70 to get the free bottle and…

Spent £70 to get the free bottle and mystery box and got nothing no replies to my emails or comments on their facebook page I feel like I’ve been robbed and lied to I would definitely not recommend this company to anyone

11 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Paul,

If you could let me know your order number on this review I can then get the missing products sent out for you FOC, thats no problem at all!

You potentially used a wrong code, or it was a mispick, or a tech issue.

I will sort it today for you - if you could drop me an order number please

Louis

Beoordeeld met 5 van de 5 sterren

Excellent

My purchase was delivered very quickly. The products that I ordered work extremely well. Washing my car has just got a lot easier. I will be purchasing other products in the range too.

3 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thanks Christopher, appreciated!

Beoordeeld met 1 van de 5 sterren

Terrible delivery not as promised

Terrible delivery. States next day or 1-3 days delivery. It’s now 8 days past order date and still not delivered. They sent me a DPD tracking link stating it was on its way but the tracking actually shows it’s not even picked up.

13 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Steven,

A huge apology for delays here, since BH weekend + couriers being off, coupled with huge order volumes- we have seen delays. But we are now almost up to date.

I checked on your tracking and you have a 1 hour timeslot for delivery with DPD today - please give me a shout if it doesn't arrive.

Sorry for delays, we really hope you enjoy your order, and going forward - you will not see delays from us again.

Louis

Beoordeeld met 5 van de 5 sterren

Clean shiny car

Loved how easy this made to wash my car. The mitt is so soft and easy to use. The shampoo is also soft and leaves a lovely shine. I used the pre wash then the foam then the shampoo I didn't even need to polish my windows. I am very fussy and white cars are hard to keep clean. Ordering was easy plus not too long a wait.plus A FREE GIFT! Yay.

10 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you so much for the review Carmel!

Beoordeeld met 5 van de 5 sterren

Had an issue with one of the spray…

Had an issue with one of the spray bottles, I discussed this with customer support (Niamh) with a supporting video, a replacement spray bottle has been sent.

13 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you Paul, appreciated!

Beoordeeld met 1 van de 5 sterren

No delivery.

Next day delivery? Yeah right, its been 9 days now. Normally i check the website has a phone number before placing any orders, this time i forgot! Only can contact them by email, which they dont reply to. Will be making a charge back on my credit card. Seems like a scam to me..........

4 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi John, I have raised an investigation with DPD and it seems they have lost the parcel, I am getting it resent FOC today for you for delivery tomorrow.

Really sorry about this, we use a premium delivery service to try minimise this happening, we will get this order to you tomorrow.

Beoordeeld met 2 van de 5 sterren

Delivery information is not correct as stated on website.

Would have liked to write a review after testing the products, but I’m still yet to receive them. Website states incorrect information regarding both express & standard delivery. I received DPD tracking number but parcel is yet to be received by DPD. Website says they use Royal Mail. Customer service seems to be non-existent. Offers next day delivery, but 7 days after ordering item is yet to be dispatched. Already emailed suggested address, no response.

7 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi J,

The CS team is almost up to date on all tickets, then will be back to same day replies, its been super busy and the team has been working overtime but we have not expected such order volumes.

We have new team in, extra hours and working to get to your ticket asap.

Then we can reach out to DPD and sort this parcel out, even resending if we need to :)

Beoordeeld met 1 van de 5 sterren

A week gone and still no delivery

Ordered a bundle last Monday, 7 days has passed still not received and no communication to say when delivery is expected. As previous comments wish we had seen these comments as wouldn't have ordered. Will be cancelling order if don't receive soon. Glad I used my credit card to purchase this product.

13 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Mark,

If you provide your order number I can track your order and if the courier has lost it, I can get it resent FOC for you - please pass on your order number so i can action this!

Louis

Beoordeeld met 4 van de 5 sterren

Review after use

So. I had abit of an issue with delivery, but with it being a bank holiday, with discounts flying left right and centre, i should have been abit more relaxed about it. Have tested the product out now. The products seem to do the job. The V2 spray bottle output speed was very slow. I have watched their tutorials prior to using. Also read all instructions and it just wouldn’t t come out as ive seen in the videos. Lucky enough ive done plenty of car washing in my time so i just made do. The pre and snow both did what expected. Just a shame my bottle didnt seem to spray out a nice consistency like ive seen. I cannot fault the hydro seal coating. That has worked wonders. Cannot give a 5 as i ended up using 3 times what i expected as the spray bottle just sprayed out a slow shower of watery foam. But the cleaning products themselves are good!

13 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Matt,

Please can you provide your order number on this review so I can check this parcel for you and see if its been lost by DPD etc, I will then get a new kit out FOC for you.

Looking to solve asap for you - please pass on the order number.

Thank you,

Louis

Beoordeeld met 1 van de 5 sterren

Very disappointed with pre wash and…foam wash

Very disappointed with pre wash and snow foam
Spent £80 on both 5L products .... used both as described but still had to hand wash both cars after 1 hour of the pre wash / foam .... so disapointed - used Demon products for many years and will go back to this product.... Too much Instagram hype onhow great it is - Took me 3 hours to fully clean 2 cars including my additional hand wash .....

12 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Robert,

Definitely would like to assist here with process followed, please drop me an email - satisfaction@hydrouk.co

We are very confident in our cleaning performance, with a clear process to follow - it works great.

Drop me an email and we can run through it to ensure you achieve maximum result!

Louis

Beoordeeld met 1 van de 5 sterren

DO NOT BUY waste of money

ordered the product and it took far longer than the "express delivery" I don't have a huge issue with this as I understand there can be delays. The biggest disappointment is that it is not as advertised. I got the pre-wash and snow foam. COMPLETE WASTE OF MONEY. Despite following instructions and even doubling the amounts recommended it still doesn't clean. Only thing good about it is the build quality of the spray bottle. My advise is save your self the cash and stick with a bucket and sponge. It actually amazes me how poorly the product works. will definitely not be buying again

27 maart 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Adam,

Firstly, sorry for delays. We saw a huge order spike over Bank Holiday with couriers also not operating, hence majority of delays. We apologise again on this!

In regards to performance, I would like to assist here with process followed, please drop me an email - satisfaction@hydrouk.co

We are very confident in our cleaning performance, with a clear process to follow - it works great.

Drop me an email and we can run through it to ensure you achieve maximum result!

Beoordeeld met 4 van de 5 sterren

Product works wellHydra

Product works well. Leaves the car clean and water repellent. Postage was quick and appears good quality. No issues so far

12 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you Peter! :)

Beoordeeld met 1 van de 5 sterren

Didn't get a chance to try the product…

Didn't get a chance to try the product as wasn't delivered on time or on later date so cancelled the order the company didn't offer me any explanation. And asked delivery company to take it back to them. Wood not recommend them to anyone

11 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Alan,

The team has been flat out with Bank Holiday weekend delays etc, we are now pretty much up to date!

If you drop me an email to satisfaction@hydrouk.co i'll sort you out with some freebies, next day shipping and let you get the chance to test Hydro for yourself!

Massive apologies for delays, but I am here to help fix this!

Louis

Beoordeeld met 1 van de 5 sterren

Not as advertised, bad service

Delivery was stated to be 'express' but took about a week to ship and deliver. Response times are awful aswell which doesn't help.

Once received I was excited to try. Soon realised the spray bottles are terrible, the pre wash leaks everywhere when you pump it.
Have to keep pumping to get anything on your car, the trigger does nothing on mine - seems to be a useless feature.
I used pre wash and snow foam afterwards, removed hardly any dirt so had to give it a second clean using the trusty method of a bucket and mitt.

Not at all like they advertise it to be. Honest reviews seem to disappear from social media adverts, I wish I had checked here first.
Don't waste your money. It has potential but falls short.

11 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Hannah.

As with any 'performance based product' we are always open to criticism. Our goal is to ensure you used the products in correct steps, based on the variables at hand such as:

Your car, its finish and soiling.
The weather, sunlight, temp.
Dwell times, process followed.

Our products are great, we use them A LOT as do 200'000+ others in the UK. But you have to follow processes to get the best performance.

Drop me an email and let's make sure I can help out here to maximise your enjoyment with Hydro

RE the trigger on the sprayer, seems like a defective unit which I would be happy to replace too!

Louis - satisfaction@hydrouk.co

Beoordeeld met 5 van de 5 sterren

Great Product

Great customer service and lots of deals to be had.
The products are amazing and leaves my car super shiny with very little effort.
I use the pre-wash and snow foam.

11 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thanks Kelly!

Beoordeeld met 5 van de 5 sterren

Quality products

Quality products, fast delivery highly recommended

27 maart 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you :)

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