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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Pure hype followed by instant disappointment. That ginger kid on YouTube made it look brilliant at selling the idea of something, not the reality of using it. It’s especially frustrating when it’s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Would have liked to write a review after testing the products, but I’m still yet to receive them. Website states incorrect information regarding both express & standard delivery. I received DPD tracki... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Placed my second order on Hydro during their birthday sale and received one item in error. Sent an email which was picked up by Hannah issue sorted and correct item sent. I've already recommend to fri... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Initially disappointed with delivery and customer service but…. I take it back and have updated from 1* to 5* My complaint was dealt with after about a week with items resent, free items included an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Auto-accessoire winkel

Geschreven door het bedrijf

HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 2 van de 5 sterren

I would give this a 3/5 if the hydro…

I would give this a 3/5 if the hydro spray bottles were better quality and gave a longer spray time. I used the pre and snow foam that I purchased and they appeared to soften and lift dirt quite well. I don’t have a jet washer so tried to reuse one of the spray bottles to rinse. Pretty rubbish spray strength and need repressurising continuously. I think in the promotional videos I saw most of the cleaning is achieved by a pressure washer rather than the cleaning products. Disappointed! I only have a Suzuki swift but struggled to spray a single whole panel without repressurising. 2ltr capacity is too small in my opinion and poor finish on plastic edges/weak spray pattern. Products overall 3/5 for cleaning chemicals but 1/5 for the spray bottles.

11 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi David,

We do not advertise our spray bottle as a rinse bottle, it applies formula but will not rinse off, you will need a hose (used most in our videos) to showcase cleaning power.

Louis

Beoordeeld met 1 van de 5 sterren

It is not clean the dirt how they show…

It is not clean the dirt how they show on video useless

6 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Kartal.

As with any 'performance based product' we are always open to criticism. Our goal is to ensure you used the products in correct steps, based on the variables at hand such as:

Your car, its finish and soiling.
The weather, sunlight, temp.
Dwell times, process followed.

Our products are great, we use them A LOT as do 200'000+ others in the UK. But you have to follow processes to get the best performance.

Drop me an email and let's make sure I can help out here to maximise your enjoyment with Hydro

Louis - satisfaction@hydrouk.co

Beoordeeld met 5 van de 5 sterren

Well done Hydro!

My first hydro bottle failed after the 2nd time of using it. I contacted Hydro with the concern, they asked for a video of the issue and very quickly sent out a replacement bottle FOC.

11 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you very much!

Beoordeeld met 1 van de 5 sterren

Please avoid and go else where

Wish I read the reviews before…

Bought this because Facebook made it look good… says express delivery but nothing, email and message on fb but nothing. I ask for it too be cancelled and still nothing I get in contact with the company who bought through and wow what do you know I get a notification saying will be dispatched… not that DPD have it yet! Company is a joke and I would seriously go elsewhere… I will review product after I have used it but this isn’t given me any confidence… terrible company to deal with and not honest like someone else said they delete negative comments on fb .. avoid

10 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Ryan,

Drop me an email please and let me find out what happened here on despatch. Happy to provide a full refund based on delays etc experienced.

Louis - satisfaction@hydrouk.co

Give me a shout if you can, and we can get the above sorted.

Beoordeeld met 5 van de 5 sterren

Great products make easy car cleaning

Originally purchased the Pre and Snow products first which dramatically reduced the effort to clean the car for maintenance washes The only contact required for the paintwork is now when drying.
Recently purchased Alloy and Fallout, cleaning wheels is now a super easy job.

Well done Hydro !!!!

3 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you for the review :) welcome to Hydro!

Beoordeeld met 1 van de 5 sterren

Very poor customer service…

Very poor customer service communication. Been emailing as my order was meant to be delivered extra quick 1-3 days and it hasn't even been passed on to the courier.No answer to email. Definitely won't be buying again.

10 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi,

Please drop me an email with your order number and I will get the shipping (if paid, refunded) and also get this out the door right away (if not already with courier)

We have been super busy after the Bank Holiday weekend.

Louis - satisfaction@hydrouk.co

Beoordeeld met 5 van de 5 sterren

Brilliant products and customer service

Placed my second order on Hydro during their birthday sale and received one item in error. Sent an email which was picked up by Hannah issue sorted and correct item sent. I've already recommend to friends and family brilliant products and customer service

7 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you for your continued support!

Beoordeeld met 2 van de 5 sterren

Recieved package and was missing the…

Recieved package and was missing the shampoo bottle. Emailed several times and no reply!!

27 maart 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Danielle,

Please drop an email to - satisfaction@hydrouk.co and I will sort that right away!

Louis

Beoordeeld met 4 van de 5 sterren

Works really well!

Products themselves work really well, car always comes up clean and is a relatively easy process.
Shipping is always quick and have had no issues on any of my orders.
One of my bottles broke recently, and although customer service was slow to respond, they did stand by their products and shipped me a replacement.
Overall this has been a positive experience and I will continue to be a customer of theirs based on my experience.

4 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you Mark, we really appreciate it!

Beoordeeld met 1 van de 5 sterren

Poor service and terrible customer service

Ordered and was promised a quick delivery...it turned up much later than expected...no apology or contact to say it would be late...really poor service and even poorer customer service...this company even removes poor reviews from their Facebook page so it all looks ok rather than answer the problems people are having

15 januari 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Robert,

Sorry to hear you didn't receive our usual speedy service. With bank holidays and a crazy busy month, we have been pushing as hard we can but seen some delays!

If you drop me a email to satisfaction@hydrouk.co I will refund any shipping fee paid + send you a freebie as a gesture too :)

Beoordeeld met 1 van de 5 sterren

The product was supposed to be…

The product was supposed to be delivered between 1 and 3 days. By day 4, the courier didn't even have the product yet. Having emailed saying I wanted the order cancelling, I received an email after the order was "delivered" despite the fact that I'm away from home!

9 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Jeremy,

Sorry to hear you didn't receive our usual speedy service. With bank holidays and a crazy busy month, we have been pushing as hard we can but seen some delays!

If you drop me a email to satisfaction@hydrouk.co I will refund any shipping fee paid + send you a freebie as a gesture too :)

I really am sorry for the delays experienced here - its been flat out and we are doing our best to handle the demand!

Beoordeeld met 1 van de 5 sterren

Wrong product supplied. No replies to emails

I order a caravan cleaning bundle and received the standard car product. So far emails have not been answered. Apparently communication is not a strong point for this company. All I want is for the product I ordered to be supplied. Very disappointed, wishing I hadn’t been sucked in.

7 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Kim,

Our original Hydro Caravan Bundle, is the same Pre and Snow as we use for Car too. Its a multi automotive effective product. We only launched a new Caravan only sku a couple days ago - not to be used on cars.

If you had ordered prior to that, you would of received the Hydro Caravan Bundle of Hydro Snow and Hydro Pre - this is not an error and would of been the same bundle you clicked on an ad from, same bundle as per website you then would of added to cart and bought.

If you drop me a email to satisfaction@hydrouk.co I am happy to provide any more insight needed.

However, if the above has made sense and cleared this up, we would appreciate your thought into whether a 1* is appropriate here - really effects small businesses. Thanks!

Louis

Beoordeeld met 1 van de 5 sterren

Wouldn’t recommend very slow dispatch

Bought with express 1-3 day delivery, 4 days after payment order still not even dispatched, terrible service, don’t recommend, won’t use again. No shortage of other more reliable companies offering the same kind of products.

5 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Jeremy,

Sorry to hear you didn't receive our usual speedy service. With bank holidays and a crazy busy month, we have been pushing as hard we can but seen some delays!

I have seen that you have since cancelled your order and been refunded.

If you do fancy giving Hydro a try, drop me a email to satisfaction@hydrouk.co prior and I will ensure you get a free gift and same day despatch.

I really am sorry for the delays experienced here - its been flat out and we are doing our best to handle the demand!

Louis

Beoordeeld met 4 van de 5 sterren

Impressed by Products

I initally bouth 2 products, SNOW and PRE . I was so impressed I also bouth SHAMPOO, GLASS, DETAIL and INTERIOR.

14 maart 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Thank you! We really appreciate your support :)

Team Hydro

Beoordeeld met 1 van de 5 sterren

After watching endless videos on…

This is the first time ever writing a review of a product, never been this Peed off I don't think!!After watching endless videos on Facebook I decided to take the plunge and buy the Hydro 2 bottle bundle with prewash and snow foam, no problem with delivery, so followed instructions and what an absolute joke of a product, endless pumping of the bottles, definitely not as I watched in adverts, prewash and snow foam did nothing to the muck on my little Corsa van, had to go over with sponge to shift it, thought this would take away the hard work, no chance! Then of course can't return for refund, bottles have been opened and sprayers been used, so I don't know how your supposed to try products with out using them, but there you go, feel very very disappointed all round, save your money and invest in a bucket and sponge.

9 april 2026
Review zonder uitnodiging
Logo Hydrouk

Antwoord van Hydrouk

Hi Jeremy,

Sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.

If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required.

I really am sorry for the experience thus far, but willing to solve with you via email!

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