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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Coole Skateboard Imitate und mal was anderes an der Wand, kein Zweifel. Aber zur Montage könnte man auf der Rückseite der Boards Markierungen setzen zum gleichmäßigen Befestigen der Halterungen. Viell... Toon meer

Beoordeeld met 3 van de 5 sterren

I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

J'ai commandé un surf à personnaliser. L'échange avec l'équipe d'Hylus a été rapide et simple. L'intégration des photos que j'ai envoyée été superbe et ils ont accepté de faire plusieurs modifications... Toon meer

Bedrijfsgegevens

  1. Decoratie- en interieurwinkel

Over HYLUS

Geschreven door het bedrijf

HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.

Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

208 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,6

Alle reviews

(208)

0 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Super cool products

Super cool products, looking amazing and how they were shown. The installation of this art-boards was easy to handle. Nice and helpful customer service.

2 augustus 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t waste your money!!

Do not waste your money. Picture comes with very cheap plastic and stickers to hang this on the one. I purchased two xtra large photos and orettt much destroyed my floor and almost crushed my dog due to ripping off the stickiness. The mounts are still attached the wall! Very poor product and way over priced for the effort you have to go through to make this work!!!

23 juli 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Nice picture, absolutely terrible install and video install

Received my extra large pictures after paying over $450.00 to find out that there is no help with mounting you have to measure the back and hope and pray that you can align the picture on the wall mounts there are no directions the video does not help unless you have a skateboard with 1 mount and for the extra large picture you get 4 cheap plastic mounts that have to go on perfect or it doesn’t fit. Very disappointed with instal on the amount of money spent!

8 juli 2021
Logo HYLUS

Antwoord van HYLUS

Hi Robert,

Thanks for your valuable feedback.

We're sorry to hear you aren't satisfied with the Ghost Mounting system we offer. Our "How to Hang" page and video is publicly available for everyone who visits our site, a purchase is not necessary to learn about our hanging system. Our customer service team would also have been happy to assist and answer any questions before a purchase.

Kind Regards
HYLUS Team

Beoordeeld met 1 van de 5 sterren

company scamming people out of items…

company scamming people out of items they return. i sent them an item back in the exact condition they gave it to me in and they didn't say anything and just burned me for over $130 and kept the item without giving me any money back. DO NOT BUY FROM THIS COMPANY

28 juni 2021
Review zonder uitnodiging
Logo HYLUS

Antwoord van HYLUS

Hi Rudy,

Thanks for your valuable feedback.

As with all return policies in the world, ours also includes that any returned product needs to arrive back to us in original condition and packaging. This is clearly not the case with your Surfboard - it arrived scratched at two different points, and without any original packaging.

Regardless how small the damage, we cannot send out or sell this item again in this condition. Our customers usually let us know of the tiniest marks on their products when they receive it, rightfully so, and we always refund/compensate them in line with our 100% Satisfaction Guarantee.

All this information is clearly communicated in our Terms and Conditions, which you've accepted before purchasing. Hardly a scam!

Kind Regards
HYLUS Team

Beoordeeld met 5 van de 5 sterren

This is my second order however I have…

This is my second order however I have never been unable to redeem the 20% and I am ready to make a third order I’ve tried contacting by email but no luck…
And the 20% code never seems to work which is unfortunate I’d probably buy more product
Don’t give me wrong they’re incredibly great pieces of artwork…
I have ordered 7!!! Skateboards and a surfboard, hook up a discount- geez

26 juni 2021
Beoordeeld met 4 van de 5 sterren

Waiting for customer service to get…

Waiting for customer service to get back to me on a defective wall mounting piece/quality of the skateboard I bought. The board fell off the adhesive, and left part of the paint/film of the artwork on the wall. :-( I emailed and a week later I have not heard back.

Update: heard back and replacing my board plus making up for the delay. Once received, I’ll give them a 5 star.

22 juni 2021
Beoordeeld met 5 van de 5 sterren

Great Service

I have now ordered two boards and four prints from Hylus. One of the prints had faulty adhesives and fell of my wall. I contacted Hylus and they offered me a replacement hassle free. Great service and a great looking product.

22 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Its been 1 month and i haven't got my…

Its been 1 month and i haven't got my product I've reach out multiple times tu the support email and never get back to me

20 juni 2021
Logo HYLUS

Antwoord van HYLUS

Hi Manuel,

Thanks for your valuable feedback.

We apologise for the longer dispatch time - unfortunately our supplier team has experienced a recent COVID outbreak in our US warehouse, production of your product had to be moved to our EU warehouse, hence the delay.

We're happy to report that this issue has been solved now, and as per your case, your products have already been dispatched 6 days ago, and delivered yesterday. We hope you're enjoying your HYLUS Skateboard!

Kind Regards
HYLUS Team

Beoordeeld met 5 van de 5 sterren

Beautiful amazing product

Beautiful amazing product. It took forever to get here so they should probably change it in the description that it will be here within 5-10 days bc it almost took a month. Otherwise the product is dope. Amazing quality love it! Going to probably order more!

15 juni 2021
Beoordeeld met 2 van de 5 sterren

The product shipped only after I…

The product shipped only after I inquired about its status almost two weeks after order was placed. If I didn’t inquire, who knows I’d the product would have shipped. Unlikely I would purchase any more products from you unfortunately. Thx

13 juni 2021
Beoordeeld met 1 van de 5 sterren
Logo HYLUS

Antwoord van HYLUS

Hi Michael,

Thanks for your valuable feedback.

We apologise for the longer dispatch time - unfortunately our supplier team has experienced a recent COVID outbreak in our US warehouse, production of your product had to be moved to our EU warehouse, hence the delay.

We're happy to report that this issue has been solved now, and as per your case, your products have already been dispatched 2 days ago, and delivered yesterday. We hope you're enjoying your HYLUS Skateboard!

Kind Regards
HYLUS Team

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